Storage Etc.

Do you like Mice? Then Storage Etc is your place! Rent now and collect as many dead mice on traps as you’d like. 5 Dead mice PER WEEK! You could even find some live ones while cleaning out your storage! Don’t worry, you don’t have to buy your own traps! Storage Etc. (now Uncle Bob’s Storage) offers traps FOR FREE, and they have an endless supply!
I transferred from one storage unit in Aliso Viejo to this one because I was tired of the drive South every time I needed something out of storage. I had been in that storage unit for years, a Uhaul unit, and it was great. Then I moved into Storage etc.
I remember now, too late, that when they were showing me the different sizes of units to choose from, they had mouse traps set up in each unit. WHY DIDN’T I TAKE THAT AS A RED FLAG??? They said they didn’t have a mice problem but were just taking precautions.
Less than a year later, mice, tons of mice in our unit! I might take the blame because we have a TON of stuff in our unit, except that I since rented 2 other units at completely different areas of their facility and have found mice droppings there too. One unit was small and all I had stored in there was a love seat and a lamp. When I opened it one day, mouse droppings were all over the couch and ground. I have since gotten rid of those things and stopped renting that unit.
Then I rented a medium size unit also in a different section than our first unit, to store things that I didn’t want to mix with the mouse infested unit, until I could completely clean out the mice invested unit and clear it of mice altogether. Well, to be safe, I put mouse traps in the new, supposedly clean unit, and of course, when I came back awhile later, there were 3 dead mice on the traps. In the first unit we got we come back to find 5 – 10 dead mice on the traps. Each time.
They are happy to give you mouse traps if you find mice in your unit. It seems they have an endless supply. Also, a bad sign. They are quite aware of their mice problem. I was also told that the mouse traps have to be kept inside my unit. They can’t be in the hallways because «it would be unsightly». Uh yeah! It would make you lose new customers!
When I asked the front desk person what the owner was doing to fix this problem, he said that they had an exterminator come out to take care of the 3^rd floor because they only got complaints about mice on the third floor, but because they hadn’t received complaints about the 1^st floor, (even though months earlier I had complained) they didn’t treat the first floor. WHAT!!! Don’t they know that mice walk? They need to treat the WHOLE building!
So, if you like to collect mice. Rent from these guys!

I have just moved out of Storage Etc. after over a year of service. Storage Etc. is in a great location, the facilities are easily accessible and clean, the staff is 110% wonderful and helpful. Important to me as I am going through a difficult period in my life, and these people made it easier. Special shout out to Joseph Rojas, Property Manager. I was your very first customer on your very first day on the job. You made me comfortable from that Day One for both of us! I used to be a Customer Service Specialist, so I know what I’m talking about when I say, Storage Etc., you have a real gem in Joseph. Again, thank you, Joseph, for your help and support in the last year

Joseph makes service exceptional here at Storage Etc. He is very personable, and remembered our names when we returned the second time. The venue is very clean and organized. The one downfall is that there is only one entrance going north from Edinger. To make up for it, the rates are most competitive. I see a lot of complaints about the elevators, but we have yet to experience. Knock on wood.

Had the privilege of Joseph handling my rental agreement and initial contact with Storage Etc. His personable demeanor and will do/​can do attitude only polishes off his professionalism and sincerity towards me as a customer, but any of the other clients I have witnessed his interaction. I truly like Storage Etc., I have admired them when friends of mine had a unit or two with them and I was using some other company’s facilities, but now I am happy to use Storage Etc. exclusively. And knowing that high caliber employees with the customer’s concerns first is something I had forgot existed while renting a unit with other facilities.

I’m surprised that this place is anything less then 4 stars. The entire staff esp Scott has been a great help with us moving in the last couple of weeks. Prices were cheaper then any other storage when I called around. $ 1 for the first months rent, and referral fee of $ 25 if you bring someone else in. The only thing I wish they had is AC up on the 3^rd floor because it’s super hot up there when your moving heavy boxes around.

Still using this place, they are courteous and call if I’m late with payment and have a handy online payment site. However it’s hard to get a dolly now especially when the office is closed. I get it, people were wrecking them but it’s tough if you want to make a quick drop off /​pick up.

Central location off the freeway; albeit a little challenging to make a left turn into… still gets 5 stars because the facility is clean, air conditioned and managed by staff (Jason and Chantelle) who have a great attitude and deliver the best customer service that I have seen in many years.

Signed up with these folks back in mid 2011. Since that time, never had a problem there at all. Always friendly, always helpful, always flexible, and always available when I needed a question answered. Quick to find me a smaller unit on the same floor within close proximity of the larger unit I needed to vacate… great service.
Highly recommended. Anyone who gripes about the position of the building and whether you can turn into it or not… contact the CITY and tell them. It’s called traffic flow and business owners don’t have any control over that. They’re working with the cards they’ve been dealt.
And for those who complain about elevators… they break because they get used. This is not a run down place for storage, it’s a place that’s constantly busy because they provide a great resource.
Thanks and I hope this review is helpful.
Michael Murdock, Huntington Beach, CA

I have had a great experience at Great American! I had to downsize to a smaller house and was in need to store some of my things. The facility is nice and clean, the staff is helpful, knowledgeable and professional. I think i made a great decision with Great American!

Don’ rent from this awful place it’s hard to get into you have drive up edinger and either make an illegal u turn or go up to light and make a u turn. Elevators have been down twice in the last year supposedly from the rain and the other was supposedly the fault if cal trans (right). The so called workers in the office are of no help at all. We have to get boxes and boxes of t shirts quite regularly and it has been impossible with the elevators being down for a month now, we moved and good riddance!!! RENTER BEWARE

Can NOT believe the the Bad reviews. Kathleen is the best that I have ever met when it comes to customer service. She has helped me have a positive experience every time I have had a concern. I do NOT do business with Anybody that treats me bad. And when she has not been there all the other employees have been just as good to me. Never had a problem! Not one!

Great storage facility. It’s kept up great, well lit, and it helps having the climate controlled building is awesome in the summer. They have flatbed hand trucks to use and the staff is very helpful. Very easy to use and near home. I recommend them highly!
Brian Nettles

The god dam elevator is broken again. I’ve ran a business out of this and it seems at least once a month or more the elevator is broken and it seems that it takes a week or more to fix it. They will sometimes give a little discount on rent when this happens. i’m over it I’m out. and the fat bitch that runs the front most days is no help

Terrible terrible terrible. Elevators have been broken for a month make having a unit on the 3^rd floor awesome! The staff is rude especially the gal who works Sunday’s.

This Storage facility is horrible! First off the staff is not that great, I have packages frequently delivered and when I signed up was told they would be placed in my unit for me but instead as soon as a package is received they call me an keep it in the office. I work during the day and come to the unit when the office isn’t open.
You also can’t use the dumpster at all to throw anything away. This is a storage facility of course people are going to have trash!
And now for the past couple weeks the elevator is broken! How long does it take to fix an elevator?!
So many better storage units in the area don’t go here.