The UPS Store

I went in today to ship holiday packages and was very impressed with the friendly customer service I received. I have never been to this location before and was impressed with how helpful, professional, and friendly the staff was with me and the others in the store. I didn’t expect them to help me carry my boxes into the store or help me find an envelope for one package. Sometimes these places can make you feel like you have to pay for every inch of tape and every label but I didn’t get that feeling here at all. The price was very reasonable for my requests. I’ll be back!

I haven’t shipped anything from here yet just dropped off many a package. The staff is friendly.

We have had a mailbox here since 2002. When Joe owned it, it was fabulous. Now under the new ownership the service has completely tanked. The mail is not sorted until very late in the day — sometimes taking days which I believe is a federal offense. They always give us the same excuse — «Oh the mail just came in. . «.
Worst of all, today I tried to get my mail and the person behind the counter REFUSED to give me my mail. I’ve had this mailbox since 2002 and he refuses. .. Good grief.
The staff should be familiar with long time customers (13 years).
And then I was told that he wanted to apologize. So I go back into the store — to not an apology but excuses instead. He never once uttered an apologetic word. I use many other UPS Stores around the country and I unfortunately rate this one the worst of them all. It is unfortunate as it used to be wonderful when Joe owned it. Now with staff members refusing to give me my mail, I cannot recommend this store anymore.

The manager of this store is terrible and the customer service is the worst I have experienced from any UPS store. He actually said he wouldn’t help me with my package because he was close to closing and «doesn’t want to do any work.» This is absolutely absurd for a customer service based business! After going through the process to pack my own box up, I was then charge $ 30 more than originally quoted. He wanted to then charge me for an unused box and bubble wrap after I decided not to ship my items. He wouldn’t even let me use one strip of packing tape to tape the box if I was going to ship it. If your looking for a friendly store that wants to help their customers save money, DON’T GO HERE! The management is only about the bottom line and will up charge for every little thing. I love using UPS because of their customer service but will never go back to this store.

Good staff. I have to ship things out on occasion for business and use this location. The staff’s nice and they do a good job with my shipping.

All I have to say about Joe and this UPS store is WOW! I am a disabled veteran who has traveled back and forth over the years to Colorado for vacation and to ship things back to New York that I had kept in storage for quite some time in Westminster. I stumbled on this UPS store accidentally during a visit and I now consider it the standard for service at any UPS store I frequent now. From the very beginning Joe and his staff were polite and professional. They handled all of my treasures with with the utmost care. I had collected things from my travels around the world and even had my prized comic book collection that I had built since I was a kid entrusted to him and is staff. Some things were valuable and some things had intrinsic value. No matter what I gave him he treated it like he was shipping the Mona Lisa. I showed up with over 12 large boxes of items. Each one a little heavier than the next. To him and his staff it was no problem. My things got back to the East Coast safe and sound without a scratch. On top of the excellent service was their polite and inviting attitude. They made me feel like I had known them for years. I don’t delve out many five star reviews lightly. In fact I only really review when I’m wowed off my feet. This is one of those experiences where to give less than five stars would be a disservice. If you need things shipped, packed, and sent safely with beyond the care you expect visit Joe and his UPS staff at his store. You will not be disappointed!!!