Tick Tock

Had another great experience at Tick Tock. Viet has repaired two of my watches and both times I walked in worrying about how much it was going to cost and both times walked away happy that I found them on Unilocal.They have great reviews for a reason, they treat you with fairness and respect.

This updated review is very long overdue. The owner of this Rolex watch store has done an exceptional job with me in the past. He provides me with excellent information, he’s very thoughtful and he’s one of the very few people who has a CW 21 watch certification — which I learned from another source is the highest licensing you can have for watch repair. Anyway, I will get to the point.
I have an antique Waltham Premier watch that belonged to my father. I lost my father a few years ago and the watch of course means a lot to me. So when it stopped working, I was afraid all was lost. That is until I discuss the issue with the owner. Now please remember, he is an expert in watches, but this is an antique watch, with old parts etc., which is close to 100 years old. I gave him the watch with low expectations and about two weeks later and couldn’t wait to describe with total enthusiasm how he actually located the grandson of the original Waltham watch Company owner back East for this watch company that no longer existed. He and the grandson of the watch company got to talking and he asked about finding some spare parts for my watch. The grandson helped him find the parts which shocked me.
He put my watch to pack together and I could not be more appreciative. He is a very rare fellow, very professional, very accomplished and very humble. You would be crazy if you purchase or repair your Rolex or any other watch brand elsewhere.

I came in today with my mom to buy an 18k Rolex watch for Mother’s Day. The staffs were professional. I talked to Viet and he has a lot of knowledge about watches. He actually recommends me to not polish my current Rolex, if it’s not needed. They don’t want me to spend a few hundred dollars, if it’s not needed. They’re not out to make a quick buck every chance they get or around every corner. Three weeks ago I came in to leave an $ 8000 deposit to make sure the Rolex I selected is kept in stock, when it’s time to buy near Mother’s Day, I asked the staff to play along on the day that I brought my mom in; that way I can pretend I’ve never been here to see my mom’s surprised reaction. The staffs followed through and my mom loved the watch I picked for her because it was the one she also selected from all Rolexes on display. Viet’s attractive wife was as professional and courteous as how buff Viet is, which is very buff. :) Overall, it was a pleasant experience. Thank you for being our local Rolex authorized dealer.

came in to do a simple battery replacement for my Tag Heuer. I paid like $ 15 about 5 years ago at a jewelry repair place in the Mainplace Mall, so I was to expecting to pay $ 20 or so. They quoted me $ 60 battery & gasket, so I was out the door. Over prices, Bad services & misleading. Then I went second level they did it for only 15 $ everything, it was a young man

Amazing. Viet will always be a friend, and why? Because he and the entire Tick Tock staff go above and beyond what would be the Gold Standard of Customer Service. They are specialists, true and trustworthy Jewelers with knowledge not only to sell, but to also educate. I will always be loyal to Viet and the Tick Tock Team, and will refer any-​and-​all to their doors. Thank you for making my experience so wonderful.

Tick Toc is located inside The Asian Garden Mall (Phuc Loc Tho) by the food court on the first level.
The staff here is so friendly and nice! No one pressures you to buy anything! They’re willing and open to answer all your questions! They’re official Rolex authorized dealer and can match any prices you see elsewhere!
I often come here to get my watch battery replaced! They’re always prompt! I got all 4 watches battery replaced in less than 30 minutes today!

Viet is fantastic! He brought my Cartier back to life after it stopped working for a few months. I was very hesitant leaving my watch at a previous watch repair shop, but after meeting and talking to Viet I knew I was leaving my watch in great hands. Recently, my boyfriend’s Panerai took a nasty fall, after taking it back to the Tourneau store he was given a $ 600 estimate and a 6 – 8 week repair timeframe. Since the repair did not fall within the warranty, we decided to bring the watch to Viet. Once again, Viet came through and fixed the watch in less than 2 days and did not charge us a ridiculous fee, unlike the Tourneau store. I highly recommend Viet to anyone, he is truly the best!

Called looking for a Deep-​Sea Dweller no luck just sold, but Nancy did tell me she had a new very rare white face stainless Daytona in stock (fr-​ken white unicorn) in the back always wanted one at a fair price! Picked it up the next day, Thank you Viet and Nancy

I just stepped in for a new watch battery and stepped out with a smile on my face. The staff was friendly and very prompt.

Our family is blessed to be able to afford Rolex watches and we are fortunate enough to have found Viet and Tick Tock to provide us with Rolexes every time we have needed one – (in order of purchase dates) Older sister, mom, me, father-​in-​law, older sister and wife. Our family’s watches bought from Tick-​Tock are spread up and down the west coast.
In Viet, we have found a trustworthy, reliable and knowledgeable person who can advise us on the product and pricing. He knows the market (what is trendy and fashionable) and he knows the product (quality, pricing, care and maintenance). He can make adjustments in the shop; for the most recent purchase (a surprise gift), Viet was able to perfectly size the band even though he only personally met my wife about 1 year ago.
Because some of us are not in the SoCal area, Viet was very open to electronic communication (email) while we were making decisions on what to purchase. Even though there are «local» Rolex retailers, the quality and service from Viet justify shopping and traveling to Tick Tock.
Moreover, Viet does not rush the sale. He gives you the information you need to make the decision and allows you the time to make up your mind. This has always been very refreshing.
Have we been satisfied w/​Viet and Tick Tock? Yes. If not, we would not have made repeated purchases.
Would we recommend Viet and Tick Tock to others? Yes (and we have and their families have become repeat costumers too).
What would we change about Viet and Tick Tock? Open another location further north (Portland or Seattle).

Ive been buying buying Rolex watches for the past 30 years from various Rolex dealers, but have no real loyalty to any of them, until now. I was recently looking for a DateJust II and was referred by a friend to give Tick Tock a try and to ask for Viet. I was literally blown away with the customer service and the knowledge of Viet. It was a great experience from beginning to end and to top it off, I found out that he himself is actually authorized to service Rolex watches, that in itself is very impressive. He has a wealth of knowledge about all watches, not just Rolex. So if you are ever in need of a watch, definitely go visit Tick Tock. I will never buy a Rolex from another place…

Went in to get my g-​shock battery replaced. Took 10 minutes in and out. Price was very good and quality of the job was top notch. I don’t get batteries replaced often but the next time I need one replaced I will be heading back here!

Super sketchy location, no wonder they have thugs trying to rob them all the time. Purchased a discontinued Movado from here over the weekend and won’t be going back. Had the watch put on hold over the phone and a friend went to pick it up for me. They told her they didn’t have it when she got there. Then after looking in the back, it miraculously appeared. This store only does exchanges for a 2 week period, no returns. My boyfriend’s birthday was in 3 weeks and 2 days from purchase. They said they would do 3 weeks, no longer. Uh, gee, thanks, that still doesn’t get me to his birthday. Watch retailed for $ 350, they sold it for $ 325 out the door. Total rip-​off. I found the same watch at Leslie Gold downtown LA for $ 267 out the door (plus they’ll ship it to you for free!!). I’ll be purchasing all my future Movados from Leslie Gold. I wish I could return this watch and buy from Leslie Gold instead. Live and learn.

This place is a diamond in the rough… they have a huge selection of high end watches. Their Rolex selection is excellent! The co-​owner Viet is the man. Viet knows his watches. His technical knowledge is very impressive. I will be back! Best place in LA to shop. An unpretentious, well-​stocked, and reasonable shop.

Great service! They have the best price for rolex. I don’t think we can get any better deal here

Bought and service my watch from Tic-​Toc. Viet is very knowledgeable about all the watches that he carries in his store. Brought my Seamaster in for service and Viet did the service on it oh by the did I mention he’s also one of only a few that does service onsite the same day? Now my watch run accurate and didn’t even have to wait a couple week if i had sent it to Omega services. Highly recommend for any high end watch servicing and really friendly staff.

My husband purchased his Rolex here (authorized dealer) and from beginning to end, Viet, one of the owners, was a class act. He was knowledgeable, personable, and trustworthy. My husband was very satisfied with his purchase and plans to continue business with them. Great communication and service!
We have also made other purchases here and have had watches repaired, and they have all been quick every time.
We have stopped by the shop a few times, and the staff is friendly — they will let you browse a bit more freely if that’s your style or they will answer all of your questions if you’d like more information — as little or as much attention as you want!
Overall, A+ for service and communication. Product was just as described — my husband is a happy camper and hasn’t taken off his new watch yet!

I have been going here for several years now to change my Gucci watch battery. Tucked in the front corner of Little Saigon Asian Mall, Tick Tock is easy to find and has an array of high-​end brand name watches. The store is very clean and the staff is friendly. Usually, replacing my battery costs $ 25 and takes about 15 – 20 minutes.
This last time (which prompted me to write this review), I came in to replace my battery again. They were about to close at 5pm (?), and I was stuck in traffic so was running late. I was afraid they would leave by the time I got there, so I called and advised them I was on the way. The nice lady who answered the phone said she would wait for me. So sweet!
I came in, handed them my watch, and paid for the battery replacement. As it turned out, after looking at my watch, they advised me that my battery was still good; it was last changed in January 2013, according to their records. I told them my watch had stopped working for a month now. They said it was because it was getting old and it was dry inside, so they oiled it for me and my watch is working fine now. They returned the $ 25 back and advised me if it wasn’t working again, then bring it in and they will oil it some more.
My watch has been working great ever since! What I truly appreciate is their honesty. They could have easily taken my money and said they replaced my battery, and I would not even know! But instead, they were honest and very helpful, and fixed my watch for free. You can’t always get that kind of honest & ethical service anywhere! Definitely come here for all your watch needs.

I can here to have my watch sized and they did it within 10 minutes. The fit was great and there are no complaints. While walking around they have a wide range of high end watches from Movado to Rolex. You will always find a few people hanging around and shopping for a good deal on a watch. I have never bought a watch here but the shop is doing well for a reason.

Great place to buy genuine watches from authorized dealer. It will save you money compared to those other retail stores. We got a great deal there. Yes you can buy for cheaper elsewhere but those places are not authorized dealers. Highly recommend.
Parking is a little difficult but worth the savings.