Verizon Wireless

Went in to try to discuss plan options since Sprint was running a cut your bill in half plan (after we added the phones we were saving $ 20/month…not a large amount so we would have stayed with Verizon if it wasn’t for the worst salesperson in the world named Martin. Martin was a young black gentleman that never introduced himself never showed us any options or products or plans. Seemed like he had a billion better things to do than his job at Verizon. When asked if we could save any money he would simply just say no then just sit their awkwardly, when in fact I was online and already knew I could save $ 10 by removing a tablet or $ 15/​month if I renewed my contract. Martin knew none of these things and was the worst salesperson I have ever seen. I make a living in sales and I don’t see how Verizon would hire this clown. He was dreadful and this store in his reflection is terrible… corporate did call me and made up for Martins terrible service though so kudos to Verizon for that.

If you ever want a lesson in self control to not punch someone in the face, go here. I go at 9am where they have ONE person working and after waiting 20 min am told I cannot get a phone as I am not authorized. This was my second time here. After the first time I got myself authorized to make a purchase … and they ‘couldn’t find it in The computer’. After spending over an hour to get someone to email I finally got a phone. I will say jess was very nice and helpful but their policies are effing ridiculous.

For a small store, they have a lot of products to choose from and there were plenty of knowledgeable employees to help upgrade my phone quickly. Although, when I said that I didn’t want a case or a warranty, I was told, «You’ll be back in a month with a broken screen!» Shouldn’t these people simply respect my decisions instead of forcing me to justify them?!

Unfriendly service people. Without notifying me or even explaining why they removed various apps on my phone after an unrelated reboot service request.