Walnut Creek Dental Group and Orthodontics

Crooked. They racked up charges for filings I didn’t need, grossly under-​estimated how long it would take, and then botched it. Ended up needing a root canal but went somewhere else for that. You don’t get to make up a problem, Botch the procedure beside the person performing the procedure isn’t licensed, cause a more expensive repair, and get my return business. And then the receptionist had the nerve to act like she was qualified to give dental advice. Steer clear away from them!

I picked this place based on Unilocal reviews (recent) so whatever issues people had I think have been resolved. I love these doc/​dentists! I seen two — both female and I am down with their treatments. I’ve been treated by some excellent dentists in the past and like this practice because the DDS’s are younger, female and know their profession! As a female, I’m more comfortable with the woman doc/​dentist and younger means knowledgeable about new techniques and latest best practices.
Got set up on a dental account so I can pay over time as I do need some investment dentistry. Such is life. I notice people’s teeth/​smiles first thing and figure others do the same. Some of us were dealt a good dental deck and some were not.
Staff have always been very good to me all around. I drive quite a distance to go to this practice even tho there seems to be a dental practice on every corner. And yes, I still hate going to the dentist but these folks make it downright pleasant.

I found it easy to find an appointment time that was convenient for me to fit into my schedule and appreciated the ability to fill out initial new patient paperwork online prior to my appointment. I had mentioned that I wanted a consultation regarding teeth straightening, so I would have appreciated receiving an appointment time when the orthodontist was also in the office. Instead, I had to reschedule for a follow up appointment with the orthodontist two weeks later when I would rather have seen the dentist and orthodontist during the same appointment.

LONG STORY SHORT:
I have had a bum filling that has been worrying me since LAST YEAR… I finally got the courage up to go get my tooth fixed, and I couldn’t be happier than I am right now!!!
I went in and saw Dr. Spencer Owades and his assistant Roseanne. They both made me feel right at home. The X-​ray machine is updated and completely effortless and painless. Once in the chair the doctor had a gentle touch when he needed it, and when he got down to business and cleaned my teeth, he was in and out…
Everyone was great, and I am only 40 minutes out of my appointment and I am writing this review totally pain free after my filling, and barely even numb.
THANK YOU, THANK YOU, THANK YOU!!!

I had my first appointment here 6 months ago and it went splendidly. Both the hygienist and the dentist kept telling me how beautiful my teeth were and that they wished they had my teeth and I left feeling pretty good about myself. I went in today for a regular cleaning and was told I had gum disease. Someone please tell me how I developed gum disease in a mere 6 months. The treatment was only partially covered by my insurance so I had to pay $ 270 out of pocket! Coincidentally, my fiancée also sees this dentist and had the same diagnosis and treatment about 2 months ago (fishy…) While waiting for the dentist to come do a final check I heard them explaining the gum disease treatment to the guy across the hall. EVERYONE at this place apparently has gum disease, huh? In other words, I’m never going here again.

Regarding the payment arrangements. They charged me what they thought I would owe after insurance paid. The amount was off by a little more than $ 100. They told me that I only owed $ 13.90 more and then they would end my payments. Well 32 days later and a bill for the remainder about to go to collections they can’t get the billing straight. I owe them nothing and I look past due. Getting anyone to call to discuss billing is like pulling teeth. Annoying. I have called them several times for the past few months and every time they say I don’t owe anything and that they would fix it in the system. It has yet to be done and as soon as it is fixed I am never coming back to this dentist office. I have been going here for so many years but this is something that I should not have to deal with. Learn how to do some accounting people. Quit outsourcing it to California and handle your own books.

I was fortunate enough to receive a free whitening through a race that I participated in last year. I was excited for my appointment and found that it was incredibly easy to get an appointment with. When I showed up I was introduced to my dental assistant who was going to complete the procedure. Unfortunately it became incredibly obvious that she had never done the procedure before. I… Thank God… was passed off to another assistant, Sara, who completed the whitening. She was professional, explained what she was doing and what I could anticipate over the next few days. My teeth came out incredible! I would have given the office 5 stars if I hadn’t had the ‘mishap’ with the newer assistant. I would absolutely recommend Walnut Creek Dental Group!

I got lured in by the $ 39 new client cleaning — 2.5 hours later it just was not a pleasant experience. I was left in the X-​ray room for nearly 30 minutes before they took me in for the cleaning — and then bumped to another room because the water wasn’t working. Proud to say I didn’t have any cavities — but when they tried to sell me a $ 900 mouth piece I suddenly felt think I was just an invoice to them.

This office is really nice, new and clean. I went to this office because I didn’t have dental insurance. I got my teeth cleaned and then was told that I needed over 5k in dental work. None of my teeth bothered me, so I waited. We recently got our dental insurance back, so I went to a new dentist that was referred by several friends. I got my teeth checked out and got a prefect check. So my question is, is Walnut Creek running a business or a professional dental office?