A Day And Night Carpet Care

everyone you speak to is pleasant and warm. peter was right on time and did a great job cleaning our carpet. will definitely use them again. cheri and maarv kushner

I need to start being more wary about companies that sell services through LivingSocial and Groupon. Or I need to start asking ALOT more questions before I buy them.
I was given a window between 8:30 and 10:30 AM and I totally understand how that works. No guarantees on arrival.
But the staff member providing the service called me about 9:15 and told me he would be at my location in 10 – 15 minutes, so of course I stopped everything I was doing and waited for him. He didn’t show up for over an hour after that phone call.
The $ 15 travel fee was a surprise to me (I’m 16.5 miles away from them, and the service fee is charged after 15 miles), as was the additional fees accrued for having an area over 600 square feet (again, I’ll admit I should have asked just how much before booking this appointment)
Overall, my $ 80 groupon turned into a job that cost over $ 200 dollars (so an additional $ 126 out of my pocket after the service was done).
They did a really good job. But I’m not sure $ 200 is worth an hour of work. I wouldn’t say I feel bamboozled, more so disappointed.
Well, maybe a little bit bamboozled.

We have used A Day & Night a few times after we purchased a couch from Room & Board (they referred us to A Day & Night) and we have always had a great experience. They arrive in a timely manner, are always professional and courteous, and our couch always looks and smells a lot better when they are done. There is a $ 15 travel fee since we live in the city, but I have no problem paying that fee since I feel very comfortable with this company.

Day and Night Carpet did not keep the appointment they scheduled with me, which was really disruptive considering I took the day off of work and moved all my furniture to prepare for the cleaning. Their communication with me before, during and after their cancellation was insufficient, unacceptable and showed a real lack of organization. As a result, I did not try to reschedule the cleaning and cannot recommend them.

I bought a Groupon for their service hoping that they would be able to remove stains on my carpet that my bissel carpet cleaner would not. Unfortunately that was not the case. Maybe my expectations were too high.