Jiffy Lube

RIP OFF WARNING!
They did not change my oil or oil filter but charged me.
I waited over an hour for an oil and filter change. The guy was trying to push some $ 150 service on me which I was not interested in.
The next day I drove my daughter to camp (700 miles roundtrip) and the check oil light goes on – which has never happened. A couple of days later I have my regular mechanic check on it and he discovers that the oil was black and chunky and dangerously low. THEY NEVER CHANGED IT. They also never changed the filters which I was charged for.
I’ve been calling the corporate headquarters for weeks and no one returns my calls.
I’m putting the word out – AVOID THIS PLACE AT ALL COSTS.

I went in for an oil change on July 27 at the jiffy lube at 411 W Ogden avenue in westmont, Illinois. I was talked into getting my radiator serviced. As soon as I left my cars air conditioning didn’t work. I went back less than 15 min later. They convinced me to get my air condition serviced. I reluctantly did. After I got the service done, I went to work and on the way my engine light went on and my temperature light went on. This has never ever happened before. I was very very angry. I called the jiffy lube and they were closed. As I was driving, my car began to smoke under the hood. I barely made it to work. I had my car towed to a mechanic. They looked at my car and said that I had no radiator fluid, my oil gasket blew from the heat, and I need a new engine. I called the corporate office and the jiffy lube shop many times and haven’t gotten an answer back. Not even an apology. I have my jiffy lube invoices and the invoice and estimate from my mechanic and I have attached them to my email. I want my car fixed and I want to be compensated for the terrible service I received dealing with your company. My mechanic gave me an estimated repair bill at $ 2,932.24. The was a discounted estimate cause of the situation your company put me in.

I stopped on 7÷30÷15 for an oil change. The man outside that greeted me said their prices had gone up to $ 39.95 for an oil change. I thought it was steep for an oil change, although was in a pinch, because my oil light had gone on a couple of times. I had a coupon, which should bring it down to $ 32.00. They went over everything, said I had synthetic oil blend, and suggested keeping the same. Great, sounds good, whatever was in there. I went back to the waiting area, and they called me up to pay when the oil change was complete. The bill came to $ 62 and change. What? Wait a minute you guys quoted me $ 39.95 for an oil change. He goes onto explain that the synthetic oil is an upcharge. I point out he never said it would be an upcharge. Oh, they forgot, they thought I knew. No, I’m not paying that, you quoted $ 39.95. He lowered the price since they forgot to mention it. I gave him the coupon, which lowered it to what I expected it to be. Total scam. It makes me wonder how many people they pull the synthetic oil upcharge on, and people say okay, and simply pay it? So, I checked what the dealership charges me for the exact same oil change, same synthetic oil, and they charge $ 39.64. Then I noticed my husband paid the oil upgrade charge years ago, without questioning it.

Instead of jiffy Lube it s/​b called crappy lube. I was next in line for service but
the nice employees let another car in front of mine. Great customer servive!!!
Hey, I got all day.

I stopped here t get some air. They filled up my tires so quick and for free, as always!
I recomend Jiffy Lube as a great pit stop. They truly give service in a Jiffy! I have never had an issue with one of them, and the guys at this particular location have great customer service.

I’ve always been a big fan of the Jiffy Lube franchise and very happy with this location. Staff is extremely courteous and thorough. In and out in no time and manager Vince is wonderful.

Speedy, professional service on a Sunday.
Another jiffy lube had 6 Cars lined up and slow moving employees saying 45 minutes. I drove to Ogden location and was on the way less then 20 minutes.

I went to this location because I had a splash pan that was hanging from the bottom of my car, at times dragging the pavement as I drove. I called ahead, asked if they would be able to take a look, and they said not a problem. When I arrived, I asked for Vince, the helpful person I spoke to earlier, and he took my car right in. On a busy Saturday, when I wasn’t even there for an oil change, they re-​attached my splash pan and didn’t charge me a dime. I was in and out in 5 minutes. I will be returning for my car’s oil change soon, because of the good service I received today.

I went in with a Groupon or coupon, really inexpensive. They were so pleasant, efficient and even cleaned and vacuumed the front seat area. They didn’t try to sell me one extra thing. They did make a couple recommendations, but did not push it at all. Truth be told, I bought some filter b/​c I felt so guilty for the 4 star treatment for the $ 24 oil change. Highly recommend.

I went here as a last resort, and regretted it almost instantly. I got my oil changed here a few years ago, and the teenaged «technician» managed to break the engine-​mounted plastic fitting for my PCV valve, which meant a trip to the dealership. This time around, there was only one other vehicle in the three-​bay store, but the guy who greeted me said there would be a short wait while the vehicle ahead of me was serviced. Guess they are unable to work on more than one vehicle at a time. OK. Once they got to me, it was upsell time, of course. They extracted my cabin air filter, which was filled with loose debris and needed replacement. They wanted 40 bucks, or nearly three times the cost the cost of the Fram replacement filter I later bought just down the street. When I declined, I was invited to knock the leaves and dirt out the filter myself, as they were fully prepared to replace it without even shaking it off, let alone using an air hose. «Sure, it’s your air filter, you can do whatever you want to it,» I was told. I also declined their recommendation for transmission fluid change and fuel injection cleaning service.
At this point, the SUV in the middle bay was finished and pulled out into the driveway in front of the place. However, when that customer ahead of me went to pay, the manager told him that the «technician» had placed the wrong oil filter on his vehicle, and it would have to be pulled around again and changed out. «We don’t want that wrong part vibrating loose on you and falling off,» the manager said. That didn’t exactly inspire a lot of confidence in me over their ability to perform a simple oil change, which after all is the whole reason they are there.
Nothing like the fear of catastrophic engine damage from a no-​oil condition to make driving a pleasure, right? I also declined their recommendation to use high-​mileage oil, which would have boosted the cost to more than $ 60, and instead went with the 5W30 OEM recommendation. The oil was added in bulk from a large plastic container that looked like a watering can, so I can only hope it was decent-​quality oil. Who knows what brand it was. When it was time to settle up, the bill came to $ 36-​plus, which surprised me since a moment earlier I was standing under one of three 20-​foot-​long banners hung overhead advertising an oil change for $ 24.99. Hmm. Must be a deal for someone other than me. I decided to just cut my losses and get out of there, but I spent the next few days checking my driveway for pooled oil, and hoping the oil light didn’t illuminate while I was driving. Those wrong-​sized oil filters have a way of falling off, you know.

I absolutely dread getting my oil changed because these places always try to sell me things I don’t need. However, out of all the Jiffy Lube’s I’ve been to in the area, this one is the best. The guys here are really nice and I don’t feel like I’m being scammed. I even stopped by to get the air pressure in my tires checked without getting my oil changed and they were very accomodating.

Today I went in and took my car here to get a few things inspected. Brian was so amazing, helpful, super friendly and didn’t charge me a THING to get a look over!
Two of the other guys who were looking over the car were also so nice! I forget their names, but I did bring them cookies!
Thanks guys!

Brian was great and I felt like he wasn’t going to screw me over. He was very informative and had a nice candor about him. I would recommend going to this place over the 3 others in the area.

I just don’t get $ 45 for a simple oil change. Not happy.

I like this particular Jiffy Lube. Compared to other Jiffy Lube locations I’ve been to, this location is tops in my book. The service is professional and quick, the staff friendly, and I have not have a problem at this particular location.
Each time I go I go to their website and download a coupon good for $ 5-​$ 10 off a signature oil change. They accept it each and every time, after changing the oil, vacuuming the carpets and wiping down the windows. They even check the headlights, tail lights and filters, and top off my windshield wiper fluid and any other fluids that are needed. All of this in about 10 – 15 minutes! Fantastic!
This is (now) the only location that I go to when the 3,000 mile clock is up. I love it!

For some reason, my dad always insisted we take our cars here. I guess it was probably for convenience’s sake because it was down the street from our house. However, I think this place is a total rip off. Compared with other experiences I’ve had, this place is pretty bad. The staff are almost always indifferent and impolite whenever I’ve been in to have my oil changed. There’s almost all under 25 so I’m not sure if it has to do with their age or what, but it’s really annoying. I’m under 25, but I don’t think I’m a huge bitch whenever I help customers with something (oh wait, I’m not).
My least favorite part about this Jiffy Lube is the fact that they try to rip you off, especially if you are a woman. Car repair/​service places and employees are stereotypically always trying to rip women (and even men) off and this place really fits that mold. The oil change itself is always $ 32 and then they try to convince you that you need a million add-​ons that can literally add up to $ 80 or $ 90! You never need your filters changed by them — you can buy them at Autozone or Wal Mart for like $ 3 and put them in yourself. You never need your wipers changed because you can get them yourself for $ 20 at Autozone (or $ 55 at Jiffy Lube). Rip off! They like to prey on the person who knows nothing about cars and try to get them to buy anything and everything that they don’t need. Once I had to call my dad to come to the place because they would not let me check out because they were convinced that I needed to pay $ 50 to top off my fluids. They didn’t argue with him and I kept trying to tell them that they should top off the fluids for free! Ugh.
This location (and most Jiffy Lubes) also do not include a lot of things that places like Car-​X do. At Car-​X I can always download a coupon from their website for a $ 19 oil change that includes free, NEW wiper blades, free car inspection, fluid top off and free tire rotation. Awesome. I honestly don’t know why anyone comes to this Jiffy Lube. There’s a Midas two doors down that will do the same thing for the same price and the service is honest. Go there instead.