Pinnacle Security

So, before we had even moved into the Crack House, we’d been robbed several times; tools, food, you name it — if it wasn’t nailed down, our friendly neighborhood criminals would get into the house and help themselves. Once we moved in, the petty theft continued. Despite my philanthropic tendencies, I have an aversion to being featured in the media («Young Chicago couple found slain in their home») and decided to get an alarm system, post haste.
I called the usual suspects, ADT, Brinks, etc., but found that their prices for a wireless system and monitoring were exorbitant to the point where I was going to have to choose between plumbing and an alarm. I’ve also used ADT in the past and haven’t been super thrilled with their service, so off to the interwebs I went and purchased an «install it yourself» system from a highly rated seller on E-​bay.
Not a good idea gang, trust me on this. Despite the seller’s high rating, this thing was not secure/​durable/​reliable or any of the things you generally expect an alarm to be. The husband and I, being on a budget, decided that we would just have to suck it up and sleep with machetes by the bed until we could afford something better. Sad and scary, but that’s life. We did not rest easily at night, especially as some of the more «helpful» criminals on our street like to tell us about how EVERYONE knows we are «fronting» about being broke and that «other» people are casing our house, which they are certain is full of easily fenced goods. Real helpful guys, thanks.
Then, Justin and Andrew from Pinnacle Security showed up like knights in shining Reeboks and turned our alarm situation totally around. Although they are one of the largest security dealers in the US, they are fairly new to Chicago and therefore, have some fantastic deals on great state-​of-​the art alarm systems. By «fantastic» I mean so good that the husband and I could afford the best alarm system on the market, literally. In addition, they are partners with GE and with
, so you not only get a high end alarm system, but you can monitor/​control your home/​alarm online or from a smart phone as well.
Justin and Andrew were unbelievable — courteous, friendly, helpful and knowledgeable. They weren’t pushy sales people types at all and spent a great deal of time with us to determine just what our alarm and monitoring needs were. They explained everything very carefully to us and answered all of our questions promptly; they actually cared, it was amazing! They were so cool, in fact, that we’re going to invite them over when we have our house warming party. Andrew, the manager, can be contacted directly at 801−455−2542.
The system we got, the GE Simon XT, would literally have cost us thousands had we gone through anyone else, but due to Pinnacle’s partnership with GE, we got it for a song. It’s totally wireless, so even if the neighborhood thugs cut our power/​phone lines/​cable, it still works. They have a local monitoring station in Arlington Heights, so you aren’t shunted off to a remote call center (unlike other alarm companies I’ve dealt with). In addition, we can add peripherals (cameras, more keypads, etc.) anytime we want.
The installation was FAST — we asked Andrew and Justin when they could install it and they had Kamore over in less than an hour! He was terrific, again, explaining to us in detail how everything worked, and staying until 10pm to make sure it was perfect. Our house is a construction zone, but Kamore worked with a smile — fantastic, friendly and professional service all around.
I honestly can’t recommend these guys highly enough — I even told my neighborhood CAPS group about them. Thanks to the good folks at Pinnacle, Jeff and I are finally sleeping soundly in ye Olde Crack House, knowing that we are totally and reliably protected. Consider yourselves vanquished, thieves!