Safeway Insurance

Wish I could give this company a zero. They are a joke Tonesha Wilson is the worst adjuster she’s never in office always calling sick or on vacation, and never even returns calls when she is in office. They sent me to a bootleg shop to get my work done Steves Auto in Schaumburg don’t go there! They fucked up my radio, window defrosters and a bunch of other tools on my car and also «forgot» to seal an opening they made which is causing my car to rust. Safeway is advising me to take my car back to this shop to get it fixed and is not covering my rental or any charges until they want to decide it was the body shops mistake. They won’t even give you a direct # to call so every time I call I have to tell my story over and over to the new person I get, all the operators have an attitude problem and this company does not see any of the mistakes they are making as their fault, they are going to go out of business on their own because their just that bad.
Do not get insurance from them pay the extra amount for someone else they are cheap and useless your better off handling a claim on your own because that’s basically what you end up doing.

I had a very similar experience as the others who have reviewed this company. I am in the middle of trying to get them to pay a claim from an accident that occurred almost two months ago because I was hit by a driver insured by this company.
Because the other driver was at fault, I had to go through Safeway for my repairs and was assigned Janeth Capo as my claims representative. Unlike dealing with other insurance company professionals (Progressive and Infinity who were also involved due to the accident being with a rental car) this individual was often rude, curt and unprofessional. She hung up on me once because I was asking for details about how the process of the claim would work and I wanted to understand what I needed to do and what information was needed. Every single time I talked to her she would default to «Call your insurance company» when I started asking difficult questions.
As a backup, I tried speaking to a supervisor, however if you call the Safeway office you will get voicemail. If you try to get bounced out to the secretary you will also likely get voicemail. It is exhausting trying to deal with this company and get any direction or answers whatsoever. It became my distinct impression that this company will avoid you and try to wear you down by not being responsive and rude so that you will give up and abandon your claim. I have had to resort to filing a complaint with the Illinois Department of Insurance to try and get this resolved.

This company deserves 0 stars. I am not insured with this company, but I was involved in a collision with one of their insurers (I hit the jackpot of shit-​storms with this incident). Since I was not at fault in the collision, I had to go through Safeway to have my car repaired. The agent I was assigned, JANETH CAPO, was unprofessional and insincere and there was nothing I could do about it. During one particular phone conversation with her, she repeatedly kept telling me to «just call my insurance company» (which I would have gladly done if I had full coverage with State Farm) over and over after I clearly stated that would not be an option for me, and that I would like to speak to her supervisor. She told me, after I had to ask a few times, that I would be contacted by a Claims supervisor, by the name of Joanna, within the hour and she hung up, not even waiting for a response from me. Needless to say, I was never contacted by a supervisor, and could not reach anyone after trying to call back on their main phone line (during their hours of operation). When I call Safeway’s main telephone line a few days later, after a few tries and holding for 15 minutes and leaving a voicemail, I was able to reach the operator. The operator was terrible (not helpful and told me to call my agent and would not transfer me to a supervisor.) The agent that was assigned to me, Janeth Capo, is almost impossible to reach on her «direct phone number.» Even after repeatedly calling the office for a supervisor to speak with, the main line becomes unavailable and a voice recording states that their office is closed (I’ve received this recording during their hours of operation after calling their main line numerous times on a non-​holiday.) The bottom line is this company was EXHAUSTING to deal with; they are unresponsive to phone calls and voicemails. When it finally came time for repairs, Safeway’s ESTIMATES are so RIDICULOUSLY LOW that you are practically FORCED to go to one of their listed auto body shops because other shops cannot work with the estimate. My own insurance company and my auto body shop strongly ADVISED ME TO REACH OUT to the IL DEPARTEMENT OF INSURANCE with my situation, which I did, but I wish I had done SO MUCH SOONER! Don’t deal with this companies shit, serve it back to them and call the IL Department of Insurance if you feel like they are finagling you about; for a while, I honestly thought that the minor damages to my car would never get repaired by Safeway (maybe they thought I would give up if they drew out the situation long enough)! This whole fiasco with them should not have taken as long as it did to get resolved (just over 2 months). BEWARE OF SAFEWAY; be SAFE and steer AWAY from them, unless you are in a situation like I was in and had no choice, but to deal with them! I hope I NEVER have to deal with SAFEWAY INSURANCE ever again!

I’m sitting in the Safeway offices right now trying to get them to settle a claim from a year and a half ago. Their drunk driver totaled both of our cars at 4:30am in March of 2013. They have been terrible about communicating. They don’t return calls, they don’t return emails, and the estimate to repair my Subaru was ridiculously low. Their driver totaled my husband’s Jeep Cherokee, hitting it so hard that it was on my Subaru’s hood, peeling the car back like a can opener. Thank goodness we were all inside asleep. Please avoid Safeway Insurance. They’ve been a nightmare to deal with. Hundreds of hours wasted. I honestly believe they were hoping I’d get frustrated and walk away.
And God help you if you are hit by one of their insured drivers.

do not buy insurance from them. There are so terrible and treat customer like chit