Alex and Ani Westport

I ordered 8 bracelets from this Alex and Ani over the phone and requested next day shipping. When the box arrived at my home it was a mess. The tape job on it alone was ridiculous and it was FAR to big for my shipment. When I opened the box the headache continued. Not one box was closed and all the bracelets had fallen out due to the poor packaging job. To top it off I was missing one of the the 8 bracelets I received. I called the store and left a message which was returned promptly at 10am by the asst. Manager inquiring about the situation. She spent time defending this poor packaging job and when she called me back a couple hours later she made it seem like I was lying about missing a bracelet. She did send me another one as a «one time courtesy» with next day shipping.
How nice of her to defend a poor job of her staff and make me feel as though I was being accused of trying to scam a $ 28 bracelet of out the deal after spending about $ 250 with their store. Never again.
I appreciate that the store made it right but they need to seriously reevaluate their quality control and customer service skills.