Final Touch Cleaners

I have used Final Touch for many years with success although they are ridiculously expensive. Sometimes I get a smile from their sullen personnel. I brought in an Oscar de la Renta silk jacket to patch the sleeves since the silk ripped. When I picked it up, I saw that instead of an invisible patch inside the garment, they patched it and sewed, in crazy quilt fashion, all over the the rips that were formerly invisible on the surface. I was pretty angry and said that if they had doubts about the way they planned to repair the jacket they should have called me. The owner, not one bit apologetic, said he couldn’t call all his customers. I thought up 2 ways to fix the rips but didn’t trust them to do a decent job. I assumed he wouldn’t charge me for the work. Guess what? He wanted half the fee. Sick of arguing, I paid for half the work.
This owner made a serious mistake. The Cleaning business IS customer service! Had he been one bit apologetic, I would have been mollified and we might have worked out a way to fix the problem. I will never go there again and tell my friends about their disregard for my property, after all, we entrust dry cleaners with our clothes, if they ruin them, they owe us money! Stay away!

I visited final touch cleaners the other day to drop off my dry cleaning and I was welcomed with friendly customer service. I knew that I was at the right establishment because they asked me all the right questions about the items that needed special attention. I would highly recommend this dry cleaner because they use only the best «green» practices while providing superior customer care. I felt like that was their most important customer!

Final Touch certainly covers all bases. Pick up and delivery? BOOM — they do it. Also have some wash and fold you need done? BAM — they’ll do it too. Need a hem fixed? POW — they’re on it.
On top of all that, the biz is run by a wonderful family.

This is a family business run with care. Their service is top-​notch and prices are reasonable. I wouldn’t take my clothes anywhere else in Westport.

Final Touch Cleaner has been doing our dry cleaning now for years. They are very professional, do an excellent job, and genuinely cares about their clients. I would highly recommend using Final Touch. Their prices are even more competitive than what I’ve seen elsewhere. Win Win in my book.