Speed Livery Service of Norwood

Rate was good, nice people. However they didn’t arrive to pick us up for our departure as scheduled, so we had to call. They said they had the wrong time down in spite of our confirming the time with them by phone the day before. They raced over and got us to the airport on time after some anxious moments. On the return, we called the day before to confirm our airline flight info & arrival pick up. They told me to call when we landed to be on the safe side, which was fine, factoring in flight delays & Customs. The flight was late but I called as soon as we landed. They advised the driver had been waiting outside the terminal since the original flight landing time. We still had to go thru Customs & get our luggage. The driver called three times within a 10 – 15 minute period when we were going thru the Customs line (and not supposed to be using cell phones) asking how much longer we would be. The last time he advised he would only wait 5 more minutes for us, & then would have to leave. We had just cleared Customs so I asked him to please wait, & we raced outside to catch him. Again, there was a lot of anxiety. If they had checked the flight arrival time, and factored in some time for Customs, it would have been less stressful.

Booked a round trip from Needham to Logan at a great flat rate price that included tax/​tolls. Sergey is the man on the phone, and he was very courteous and professional. Cars came on time and were clean. Drivers were courteous. On the return ride, the driver seemed to have been unaware that there were 5 people in our group (his car was large enough though), and he seemed to have been on the phone with Sergey discussing that he should be paid more for the ride as a result. That aside, the whole experience was smooth. Would use this service again given the savings compared to other airport taxi or limo services.