PC Warehouse

I have been using PC Warehouse since it opened. They have successfully repaired the multiple issues I have had on my PC’s as well as my Macs. Some of the problems they fixed were even problems that other repair places and the Apple store misdiagnosed or said were unrepairable. True, the store looks like a repair shop inside, but that’s because it is a repair shop. Also, the people that work there may be a little rough around the edges, but so is my auto mechanic and my handyman. That may offend some of the more sensitive folks out there, but the bottom line is they’re honest, they know what they’re doing, and they do it for a reasonable price. In the end, that’s what I Iook for in a computer repair shop.

We HIGHLY discourage a visit to PC Warehouse. We paid for a problem that was never fixed. The service was HORRIBLE. Lots of foul language, poor listening skills, excuses for being incompetent and insults to top it off! This was an unbelievable experience and we wanted to warn others. We will pay more for better service in the future.

Do not come here for computer repair under any conditions. I generally prefer to help support local businesses, and I wanted a virus scan/​diagnostic run. Their prices were listed as reasonable on their website, so in I went. I dropped off my laptop on Tuesday night, and even though it was a simple item, I was given Friday as a timeline: longer than I would have liked, but I can deal with it. Friday came and I had not heard from them at around 5 pm, so I called them. I get connected to the laptop tech, explain what the computer was in for, the tech prevaricates and tells me the scan is currently being run and it should be ready the next day. Irritating, but I can deal with it. I call Saturday at 1:30, get connected with the tech, and he tells me it is in process but the work order didn’t say it was supposed to be done that day, but would get back to me when it was done. At this point I’m starting to get a bit concerned about them from a competency perspective as I have not heard that there was anything wrong, but have no choice as they have the machine. On Sunday, the tech from Saturday followed up like he said he would, point in his favor. He was also honest: he said there were no viruses or any other issues found, but the prior tech had deleted my firewall (without requesting permission or even touching base), and due to the way the firewall works he may need to reinstall Windows. Fast forward to Thursday (in for a week and two days), and I get a call stating that it is finished and ready for pickup. I come in, and am told that there were no viruses, it should be good to go, they changed a setting and the bill is $ 80.
I had only requested a virus scan/​diagnostic, and pointed out that their website listed that for $ 30: the female owner looked confused and repeated that yes, the virus scan was $ 80 (she had tried to state that was the minimum charge when I dropped it off and a tech had corrected her in front of me). Now, quite frankly, I don’t have a problem with them charging $ 70 or $ 80 to look at a computer, but don’t try to bait and switch. I pointed out what I had brought the machine in for (just the diagnostic), that they did not actually do anything for the machine, and that it took 3x as long as they said it would, and was visibly irritated: the woman then knocked $ 10 off (actually gave me $ 10 cash as she had already run my card, as I just wanted to get out of there). I get back home, and boot up the computer: doesn’t connect to the internet (which it did just fine before I brought it in). I end up nuking it and bringing it back to factory spec: 1 hr total to get back to functional. It may feel stupid to pay Best Buy their rates, but at least there would be someone backing up their work with professional standards…

These guys fix your computer problems in a fast efficient and cheap manner. It is definitely a shady entrance and there are towers stacked up everywhere but they fixed my problem in a few days for $ 50 where best buy wanted $ 100 just to look at it