Wexford Ace Hardware

i am so disappointed with the manager if the store Judi, who should learn about customer service.
i love all the staff who are very polite and friendly. i guess for a change, this store’s manager should learn customer service skills from her staff.
guess will rethink of using this neighborhood hardware store.

We came here in search of Benjamin Moore paint so we could paint our entire place.
The customer service we received was really spectacular. The gentlemen who assisted us with the mixing of paint samples was very friendly, courteous and knowledgable. He went out of his way to explain how long it would take and the price of all the samples prior to mixing up the 8 sample cans we wanted. Does this sound like much? No, but I guess you had to be there to understand the difference in service we received here vs. some other places we stopped. It was a much better vibe, he was happy to assist us whereas at other places it seemed more like a chore to assist us since we were not making a large dollar purchase.
The store is much smaller than the other big name stores, so the selection may not be as diverse, but it looked like it had many of the items you would expect from a hardware store. I cannot comment further as I was only their for paint and did not do much exploring.
Based on my limited experience, i would definitely go back here for any other home improvement project we will do. The customer service was 2^nd to none and it really made a difference.

This might be a smaller store than the big chain hardware stores, but the people here are incomparablely friendly, helpful, and knowledgeable. They always help find exactly what I need.

Still a big fan of this tiny little store. A recent major disaster at my homestead involved something as simple as my bi-​fold entry way closet door. I did something stupid to knock it off it’s track. And together, me and my unhandy boyfriend managed to damage the bottom of the door, making it seem due to be replaced. This is sad, because this is a odd door height that required me having to order it custom made in the first place. And, also anyone coming into my home was greeted by a closet with it’s door laying on the floor in the way. Nice. Very classy, Julie D.
Sure, I am not a complete dummy. I did a Google search to see if my door could be repaired. And for about $ 4.50, I can buy a Bi-​Fold Door Repair Bracket that fits the bottom of the door. This provides a stable hole for my door pin on which to balance the entire door. Eureka. I felt like I had found gold!
So, both my local big chain hardware store website’s showed that they did not currently have this treasure in stock. I could order it, pay shipping and it would arrive in approximately 7 business days. All the while, my closet contents bare for all to see. But of course, if I go there in person, they surely will have this super handy items! Well, no. H.D. didn’t have it. And at least, the L. store had someone available to help me look for one and he even offered to break open a $ 50 complete repair kit to see if the special part lurked inside. No such luck.
So, I thought of Ace in Wexford. Not exactly next door, but I was willing to drive 5 miles each way to seek my magic part! I arrive. Rush to the hardware aisle. And low and behold. My magic part! And they even had it in two sizes. And one of the sizes was mine!!!
Now, I know, this all seems silly and trivial to many of you. But my point here is, they had what I needed. When I needed it. And they saved me a lot of aggravation. Tiny little store. And they had my item. How great is that?