Avalon Bay Communities

I lived on the side where you can have pets. The on site maintenance people and lease office are normal enough. The building itself is pretty thin, you can hear your neighbors all the time. The rent increase is +/​-​20% per year. Cleanliness, is okay, they try to keep things clean. The first year I saw them hiring people to clean the lobby and stairs pretty often, second year I saw none. The apartment itself, carpet was 2 years old and the cabinets were very old.
Through the 2 years I’ve rented an apartment there, I had no hot water 5 times in 2 months. I had to complaint about loud noise every 2 months. I had all 4 of my rims and tires stolen right from the complex parking lot. I called to tell the lease office about this, the girl just laughed. On 09/​28/​2012, a Friday, the lease office is supposed to be open until 6, they closed early without notice so I couldn’t return my keys. So now a month after I still don’t have my deposit back.
I don’t know if it’s just my luck or something else…