Chase Bank

This location is where I opened my first checking and savings accounts nearly twenty years ago, back when they were First Chicago (then Bank One, then Chase…). I came here on Friday afternoon to close my accounts for good. I thought the experience would be bittersweet, but I was wrong.
I specifically came back to this location because I prefer the people that work there. When I speak with them about nearly anything, they understand me and I don’t have to revert to talking like I would to a small child. It’s the little things, really…
There are many reasons I finally decided to walk away from Chase, but the straw that broke the camel’s back was receiving a letter 8 months ago from them stating that I needed to call them and provide them with information regarding my employment. I was put off by this request, as in the 18 years of banking with them, why are they asking for this information now?
So I called to see what it was all about. They stated that due to some new «policy» and «procedure requirements» they needed employment information for all of their customers. I told them that I am employed full time and that’s all they needed to know. The rep, we’ll call him «Bob» (although I’m sure his real name contained many more syllables and is difficult to pronounce) said he needed to know the name of the company. I told him (in much uglier words) that it was none of their business who my employer was; I again am employed full time and have the W2’s to prove it. After much back and forth, I told «Bob» that I refused to provide them information and asked what the ramifications were for not doing so. He stated that the bank then would have the authority to close my accounts. Say what!!! I laughed and said «do it, then.» You’d save me the time of doing it myself. *Note– they never did. Nice threat.
Eight months later, after making sure all linked accounts were updated to my new bank, I walked in to this location and met with a personal banker and explained that I wanted to close my accounts. She just smiled and nodded as I handed her my driver’s license. She asked me if there was a particular reason I was closing my accounts and I told her that I was tired of Big Big shenanigans; I had opened an account with a smaller, community oriented bank and was much happier with them. «Basically, they’re everything Chase isn’t.» She didn’t have a response to that, but just «um hmmmd» and continued processing my request. I handed her my debit card and it was all done and over in about ten minutes.
As I walked out of the building, I thought it was strange that she didn’t inquire further about my disappointment with my accounts. There were no attempts to keep me as a customer, which I can’t say surprised me. As far as this location goes, it really is a nice bank. The tellers are friendly and helpful, and there is ample parking both on Wesley street and in the back parking lot. But I can’t say I’ll miss them.

Wheaton gave Chase the street!
This Chase Bank does not have a drive through. there is a separate facility one block to the east. Otherwise, this is a full service branch loaded with good employees. Service is always very good.
I stop here a lot, we have several accounts (business and personal) and actually need to talk to real people sometimes. The location is great, right downtown and across the street from the Wheaton Public Library.
There is a parking lot in the back (where the ATM entrance is) but feel free to park on Wesley because the street has been reserved for us Chase people.. (See picture). we’re special that way.