Dick’s Sporting Goods

This store is big and pretty well organized, even with the xmas rush, which was awesome! I was in and out of the store within 10 minutes. Free fist boxes that you could pick up on your way out.
Service was fast, friendly and very efficient. They don’t carry any Ravens stuff though, which was a bummer! Beware — Cell phone reception sucks.

I bought a bike from this location with the protection package. I went to Dick’s because I thought I could rely on them to have the knowledge to cover all my bases. My bike was stolen. It turned out they filled out my receipt wrong so the serial number is not on it. They no longer have my receipt in the store, so they can not even look at the original and they have no way of finding my serial number. Not to mention the protection plan never was processed even though I did everything on my end. While they did not steal my bike, they failed me 3 times. First they did not fill out my receipt correctly. Second they never processed my protection plan, even though I did everything correctly on my end. Third they did not keep a copy of my receipt in the store despite it being their policy, so when the police called them, they told the police I must have bought it at a different store. To which the police responded well I am looking at a copy of a receipt from your store. Whatever you do do NOT buy a bike from the Wheaton Dick’s and expect them to do anything other than fail you. Oh and when I went into the store their response was well that sucks, there is nothing we can do. I get that they didn’t steal my bike but their negligence means that even if my bike is found the police cannot return it.

The Walmart of sporting goods, with all the gear for fishing, hunting, weights, running, tennis, golf, and all the apparel to do it in. Somewhat more complete and upscale as compared to Sports Authority, more suburban than Bass Pro Shop/​Outdoor World. The only caveat about this big box is that the staff density is pretty thin — I never did find anyone in the bike department to answer my question.

I come here for my tennis gear and accessories. Customer service is okay.
They seem to be short staffed, but get the job done if you need help.

Well I love Dick’s! (insert rude comment here)
Clean, well-​stocked and friendly. Most of the staff are very well-​trained, polite and helpful. If you find one who isn’t, then just walk around the corner and find someone who is.
They are always sending me coupons via email. Also, when you make a purchase you get the chance to do an online survey to save $ 10 off a $ 50 purchase. The other day I bought some weights for $ 40 and then picked out a $ 10 water bottle for free, because of the coupon.
Only negative is that they carry guns. Please don’t carry guns, Dick’s. I don’t mind Dick’s in my neighborhood but the only guns I want are the ones that come from using those weights I bought.

45 minutes to buy a pair of shorts because none of the staff (almost impossible to find in the first place) seems to have a key to the dressing room. We left with nothing.

It’s nice to have a large, clean store here in Wheaton. They have a great selection of brands in clothing and shoes and a HUGE selection of local team apparel whether it be pro or college.
It is a clean store organized similarly to other big box type sporting good stores and they run great sales.
Customer service seems to be a recurring theme in this area. You get young employees who aren’t all that knowledgeable and a bit disinterested.

This is mostly a review for running supplies.
Organization and price are key in retail. It is what differentiates one store to the next. This store has okay prices, but nothing which I would call a deal. Especially when I can get the same things from amazon when I get home. The organization is head scratchingly bad. If you aren’t going to wow me with prices at least have it easy for me to find what I am looking for so at least the convenience factor may lead to a purchase.
Normally when you want to buy a shoe there is a display model. Then nearby there are the shoes that match the display. Here there is a display model then an impossibly jumbled mess of models. So instead of looking for just your size you have to look for your size plus the shoe you want up and down the entire display aisle. Most shoe stores prevent this by actually partitioning the shelf, but that advanced shoe display concept must have past these guys buy. I am sure the broken window theory was in effect with this part of the store hopefully it doesn’t spread further.