Marsha Jones Interior Design

My experience with Marsha was nothing short of getting robbed by a copy cat designer! First, I want to share with you that I visited a friend of a friend only to find my EXACT same family room which she «custom designed»! EXACT, down to every single detail, fabric, tables, sofa, accessories, you name it she copied it with another client and charged myself and them a high design fee.
Secondly, the pieces she delivered came damaged, missing parts, and wrong colors. She had an excuses for EVERYTHING. When her deliver people broke a custom mirrored side table top, she went out and got cheap glass top and passed it off as «the only way it comes», as if I couldn’t simply google a picture online or call the showroom in the mart. When she ordered a sofa in a different wood then was provided at the time of purchase she claimed «I found out this is the only option for a wood finish and I know you really wanted the piece.» When a wall unit came without working doors she blamed the manufacture for not informing her the doors would open all the way on a $ 14,000 piece of furniture!
And her deliver charges are beyond outrageous, $ 600 for a sofa, $ 900 for a wall unit, $ 300 for a chair and if you don’t pay her what she wants you don’t get the furniture which you have already paid for in full.
Every invoice provided to me lacked specific details on the piece that I was ordering such as the manufacture name, size, fabric name wood finish etc, instead it would say «one set of nesting table» or «one desk chair in dark brown wood with leather seat.» It was obvious that she was simply cover herself in case someone wanted to take her to court and fight her.
Marsha if you’re reading this you should be ashamed of yourself, what you did was nothing short of highway robbery.

I was going to hire Marsha, but when I told her my budget is $ 150,000 (which I think is considerable), she scoffed in my face and told me the living room rug would cost $ 30,000 alone! Who the heck are her vendors?!

Marsha made mistake after mistake and now refuses to deal with it as I learned in a message sent to me from a vendor willing to work directly with me. First, she placed a piece in my home that had been made incorrectly by her vendors. Then she claimed they would make it right and re-​make piece. With this Habersham unit she never had them remake it she made excuse after excuse while trying to talk us into keeping the incorrectly made unit, at one point offering 2.7% off the unit if we would keep it as is. Problem being the cabinet doors would not open so we could view our television. We said no, I was forced to deal directly with the vendor only to learn that she had nothing in the works to fix it all along. The vendor took the piece back and had to FORCE to refund us our money after 16 months of this headache.
On a coffee table she placed in our home it was made with two drawers instead of six as ordered. She reluctantly had them remake it and it was remade with the wrong finish and style. She told us that the company would not re-​make, we had to take one of the two table and if we keep the first they would put two additional drawers but not a total of six. We contemplated fighting this but already had been dealing with this for over a year. I did make an attempt to speak directly to Bauseman to hear from them directly on the refusal to re-​make again properly but Marsha blocked my calls instructing them not to speak directly to me because she was the customer purchasing it from them.
Many months later we had had an issue with the table and contacted Bauseman directly after firing Marsha. We learned that Marsha told them I we were completely happy with the table and never asked them to re-​make it properly. When I attempted to have Bauseman rectify the table issue once and for all they refused. MArsha responded to there inquiring telling them she was not going to get involved.
Marsha has an extremely poor work ethic and does not stand behind her work. In addition to these issues she often held on to deposits never ordering pieces, in one case for an entire year telling us something was on backorder. Her prices are far above the suggested retail and her delivery fees are outrageous.
I do not suggest doing business with Marsha as she does not believe in customer service or satisfaction.