Sears Outlet

I bought a gas dryer here and yes I got a good price but that’s all I enjoyed. I saw a specific model I wanted online and the site claimed it was available in this store. When I arrived and asked for it the salesman said they sold it and they «don’t have an inventory system». How in the hell can they offer the ability to buy something online if they already sold it? Also, they should be able to look up a unit and be able to tell me exactly were it is in the store, not wonder around and spot it by chance.
I had to wait for the delivery company to call me, I could not call them to setup a time. They robo-​called me and gave a huge 3 hour delivery window. What is this, the cable company? If I go back I will just pick it up myself.

Purchasing in the store and setting up the delivery of what ever appliance you need was fine. It was what comes after that which is why you should stay away from this place. The delivery and install company that they use there called XBO is what made the experience so incredibly frustrating. We purchased a washing machine from this store and the delivery was set up for the next day. They came and installed the washer but couldn’t get the hose connected so that it would drain out the normal drain hose in the wall. So they duct taped the hose to the laundry sink and said to call the store to remedy the situation. A month and a half later after dozens of phone calls, a few store visits, three separate occasions where an install of the new part has been set up but been stood up by Sears/​XBO, the situation remains the same incomplete cluster F of an installation job. Stay far, far away from here. While the manager Terrell who I have worked with seemed at least semi-​sincere and apologetic about everything, this business is not worth the hassle to save a few bucks.

I bought a double oven from Sears recently and after they deliver it I found some dents on it. I called their customer service and they keep running me around it’s been six weeks and I’m still waiting for it to be replaced.
Very bad customer service!!!

The manager Tyrel was yelling at me. They are sneaky here and not honest. They must get commissions or something because he made sure to tell me «he had mouths to feed».
This place has incorrect information on their website as well.

Very uncoordinated store. Bad service. Watch out for the delivery fee that is payable no matter what.

The fridge in our apartment crapped out, and the landlord came here to get a fridge for a better price. The price was fine, but the delivery really was not good. First, the guys were late. Then they decided that they couldn’t get the old fridge out the way they wanted, so they were just going to go after they dropped the new one off in the dining room and come back and get the old one later after I had taken the doors off to get it out. Yeah, we all know what happens next. They haven’t come back. When I called and asked for the manager, I was told that they told him that we didn’t want them to take the old one, so they just left and figured they were done. Yeah right. The manager then said that he was sorry, but the earliest they could come get the old fridge is Friday. Not great service at all.

We had the same experience as reviewer MK. Took a few hours in the store picking out just the right refrigerator. I was so excited because the prices are really good. Chose a fabulous 5 door Whirpool with no dings. Closed the deal and set the delivery date. We waited and waited on the date of delivery and finally called the store. What we were told rocked my world. The purchase was cancelled! By whom?! The person on the phone said very cavalierly «I don’t know». We went to the store and the first thing I did was look all over to see if «our» refrigerator was still there. It wasn’t and my husband started trying to get answers from the sales rep, who pretty much laughed in our faces and said «look it was cancelled, you’ll get your refund in a few days. The refund did come in the mail a few days later but the damage was done. I thought I had found the holy grail of appliance stores. I was making a long list of things to go back to buy. Crushed! I am just crushed that they would do something so shady as cancelling our purchase, no reason. Like the other reviewer said, they probably sold it to someone who, I don’t know, offered them more than what we paid. The old lining of the pockets, I presume. Heartbroken, but will never go back.

I just had a terrific experience at the Sears Outlet in Wheaton. The store manager, Derek, was really helpful and told me all the ways I could get extra discounts. I saved a bundle and walked away with two very nice appliances for a fraction of the price. I highly recommend.

My experience at this store was exceptional. The selection of discounted refrigerators was very good (approximately ½ the price of competitors for a new overstock model). I was able to find exactly what I needed, and the store personnel even measured many options in the store to ensure it would fit in my very tight space. Without exception, the staff was accommodating, patient and very knowledgeable about all the product options. When I made a last-​minute change, the store manager personally researched my specific questions and resolved the issue. I hope the product lives up to my customer service experience. I would not hesitate to recommend this outlet store, and its exceptional staff, to anyone in the market for a large appliance.

TOOK 19 DAYS TO COME AND GET A FRIDGE THAT NEVER WORKED!:
Purchased the Kenmore Elite from the Sears Outlet on September 5, 2014. It was delivered on September 8. They said it would begin cooling/​freezing immediately. We transferred our food from the coolers we had placed it in to the new refrigerator. The next morning, we found all the frozen items thawed and melted, and the fridge section was luke warm at best. I immediately called customer service, and they ran a diagnostic from the fridge over the phone and determined that the unit was «warm» and asked if we were keeping it outside. I politely explained that we were not. They told us that they could have repairman come out on September 18 (anytime between 8 am and noon). Mind you… this is 8 days without a refrigerator. They were unconcerned. On September 18, the repairman showed up, and told us that we should «never buy from the Sears Outlet. You just don’t know what you’re getting.» He then deemed the unit «unrepairable» and told us that they’d contact us in 24 – 48 hours to schedule picking the unit up as it was under warranty and unrepairable. On September 19, they left a message about working out our «replacement.» I called them back to say that we would be returning the unit and NOT replacing it. I was put on hold for almost 10 minutes b/​c they could not determine if we could return it, and if so, to what store. They then explained that another customer service rep would have to call us back in 24 – 48 hours to schedule the pick-​up.
September 22, 2014. Still no return call, so we once again call the 800#. (800−469−4662). The rep said they had no record of the prior calls, and I had to explain AGAIN what had been happening since September 5. Once again, we were referred BACK to the Outlet. It was 1:23 pm, and they said that they had just spoken with the Outlet, and that the Outlet would call within 2 hours to arrange pick-​up. We were told that if we hadn’t heard from them within 2 hours, we should call them (Customer Solutions) again at 800−479−6351 #6 for further assistance.
Got a call at 1:32 from Customer Solutions that they had just talked to the Sear Outlet managers and that they had been on vacation for a week, and were just made aware of the situation. Once again, they started to talk about the «replacement.» I again explained that we just wanted to return the unit. They said that we’d have to talk to Derek or Mark at the Outlet!!!
I called the Outlet store (301−949−1036) immediately and asked to speak to Derek, and they said he was busy, and to call back in 15 minutes. Called at 1:58. Once again, Derek could not come to the phone, but they took my number and said he’d call back. 3:06 called the Sears Outlet store for the 3RD TIME. Finally got in touch with Derek who said that he’d tried calling my phone several times, but each time it had gone to voice mail… Finally, I went in to the store and demanded a refund. This was on SEPTEMBER 22. The store manager conveniently dated the return as SEPTEMBER 12. He said that they could not pick the unit up until SEPTEMBER 26, but that we’d get a call on SEPTEMBER 25 to arrange the pick-​up time. SURPRISE — WE NEVER GOT THAT CALL.
September 26: Call the store to say that we NEVER GOT A CALL to arrange pick-​up. The guy at the store says that Derek (who arranged all this) wasn’t there, and that I needed to call back at 1:00. I explained that, once again, I had taken time off work to wait for pick-​up, and so he gave me this number to call: 800−732−7747. Called them, and THEY HAD NO IDEA WHAT I WAS TALKING ABOUT, and that there would BE NO PICK-​UP TODAY. They arranged a Saturday, September 27 pick-​up and said that we’d here from them tonight (September 26, 2014) with a time frame. They did call, and FINALLY unit was picked up on Saturday, September 27, 2014.
I purchased from the Sears Outlet, but I went through Sears for all repair and return issues. It was a nightmare from the beginning to the end. I will NEVER use either store again, and I will share this experience with all my friends and on my community listserv. Somebody at corporate needs to know what a disaster this experience was.

Service and selection in this store can’t be beat! Definitely make this your one and only stop for applicants shopping, They have a ton of inventory but if they don’t have what you want they will help you order it online. Ask for Derek to get the best sales experience.

In the «get what you pay for» department, my gal bought a Frigidaire french door refrigerator and a Frigidaire stove/​oven.
The attendant knew zero about the product. First red flag.
The first delivery of the fridge was a damaged unit although it was marked «new» and not marked with «cosmetic damage.» Second red flag
Neither the stove nor the fridge came wrapped or protected. Third red flag, which puts us in the «we should have known better» class.
So we were aggravated because we had to go back and wrestle with the manager, but he waived the delivery fee.
It was explained that the items are floor models, and the delivery guys, they said, may damage on delivery.
But no one at the store inspects units before they get delivered and why no protection? Makes zero sense to me. Fourth red flag.
You have to know exactly what you are looking for and what features are included. The stove has no self cleaning. No big deal to me but my gal is peeved.
She was looking for a deal because we plan to move within the year.
The second fridge came, and although it was in a box with styrofoam protection, it had a slight dent on the door, but she accepted anyway because she spent $ 1,300 instead of the $ 2,500 list price.
Bottom line is, for a rental property, or when you are about to move, this place is fine, but watch out, do your homework, and get the maintenance warranty.

Bottom line is if you are expecting seamless proactive service go to a normal store near you and STAY AWAY from outlets.
Or … Do not ask for delivery from the outlet, go pick it up your self.
I mean it used to be called scratch and dent store and now its Outlet probably to make us feel better about shopping there.
If you bought a dryer online from an outlet store there is basically no help from the staff there, they even were plain rude in the end.
I ordered the a Dryer on Wednesday night it was not delivered by Monday night, even after literally hours of 1 – 800 calls and being on hold to figure out where the Dryer was. We cancelled our order eventually.
Finally resolved by the SearsCare exec team (3 stars). I dont think it should have reached that high up for this to be solved! Its a dryer! And Wheaton Sears just got a one star on Unilocal!
I hope no one else goes through this again. It was the holidays so maybe they were low on staff.

This outlet is ok. They have a huge selection of home appliances. Some of the prices are ok. I go in sometimes to look through the smaller selection of random home goods they get through there. The prices on the smaller home goods are pretty good, but the selection is small.

The item that I purchased was not delivered for several weeks despite escalating the issue to a manager. I ended up canceling the order and buying the appliance through Home Depot

This has to be the absolute worst customer service I have ever received. My unit was supposed to be delivered on Monday, and it has yet to come. Sales Associate has ‘misinformed’ me on three separate occasions that the unit would be coming ‘tomorrow.’ I wouldn’t waste your time here, it’s not worth the savings.

TERRIBLE EXPERIENCE with this store. Canceled my order, didn’t call me, then sold the item to someone else apparently. No attempt to find another one at the same price. Terrible customer service all around. Avoid this like the plague.

OK, i admit it. I was very pleased with the selection at this outlet. Top name brand items, mostly returns and a few refurbishes. Decent housewares/​cooking supplies section with coffee makers, grill sets etc. They have a crapload of washers and dryers, dishwashers, some mattresses (returned and sanitized)…lawn tractor mowers, toolboxes.
Most things appeared to be 50−70% off… i can afford that!
Nobody approached me and offered to help, but when i was ready to check out, I got speedy service from a really nice lady.
Delivery is $ 69 weekdays/​$ 79 on the weekends.
Oh, and it can be a little tough to find. It’s at Westfield mall, but its tucked waaaaay in the back behind the parking garage on the DSW/​JCP side. Just follow the road all the way around to the very back. It’s a standalone store. Do NOT go in the mall like, ahem, somebody I know.

For the money in B&M.
Spent over 2 hours here. They have ORACK rebuilts $ 124.99, A washer
from Kenmore with lots of features $ 231. Dee greeted me and had polish and Manners. Right at Wheaton Plaza. Other grat finds huge tool chests $ 39,good for hobbies, cosmetics organization projects. Got smespecials like a grill cheese maker $ 11.99.6 outlet strip $ 6.49,water filter pitcher $ 23,Kodak 3 in 1 printer $ 137. Bed Buddy table $ 7.99 Mini–
Handvac $ 23.

«Make sure that you stop by there after work and get that vacuum… it’s 60% off.» Said wife.
Yes dear said I. Gosh I don’t even know where this place is never hear of it. Did a quick search on the website oh there is another website made just for the outlet stores. On their map it’s in Wheaton very near Wheaton Mall. Well in actuality it is right behind Wheaton Mall or as I called it on the dark side cause it was night and had rained and was quite dark over there. I arrived NO cars in the lot like a ghost town. Oh no are they closed??? I jump out of the car… I look in… the door opens… yeah they are still open it’s 8pm and they stay open till 9pm Mon-​Sat.
«Allo wellkom tu Sears owe con I hulp you?» said the nice lady behind the register by the front with a big smile. Oh yes I’m looking for a certain item that was in your flyer a vac… «Oh yehs dhose ire rrright ovah eere» Said responded immediately almost as if she knew exactly what I was about to say next. She showed me where the items were kept and rung me up with great care. They apparently have only been open here for 3 weeks just recently they had their soft opening and I guest I was among their first few customers cause she kept telling me to tell everybody about them way in the back of the mall parking lot. No problem… after all that’s why I Unilocal right??? To let the world around me know about all the good places.
Now bare in mind that here they only carry appliances such as stoves, refrigerators, freezers, stove hoods, ovens, dish washers, washer & dryer, lawn furniture, lawn tractors, vacuum cleaners, out door BBQ grills things like that no clothing, luggage or electronics as of the time of this review. Also keep in mind that all of these items are either scratch and dents or display models or maybe used once and returned/​open box. So if you can live with a little scratch or a tiny little dent on the unseen side of a refrigerator and save $$$$$$$$$$ then there you go this place is for you. They guarantee everything to be in working condition and they offer additional warranties at time of purchase.
With a very large space and plenty to choose from at super low prices… who needs HH Gregg or Best Buy. The staff is very helpful and nice enough… so go on… what you waiting for… I think that this just might be the best thing since slice bread.