DPS Automotive, LLC

They did a great job. Had remote starter installed in my Lexus. Called toyota and lexus dealers first, but you know what happened there. I would an have recommended them to friends and family.

Great people, love doing business with them. Always shoot it straight, provide quality work with quality products. Everything from a detail, to remote start installed, they even do did systems and sound systems. Tom has done a great job of putting a team together that cares and are proud of their work. Great job!

I was referred here with a high recommendation for my malfunctioning Pursuit remote starter. I did not have an appointment and unfortunately they were booked for the day. They agreed to take a look at it but made no promises they would be able to repair it that day. After fifteen minutes, they brought it back working perfectly and on top of that, they said no charge!
I was expecting to pay around $ 100 but they would not take my money. It was probably a very simple fix, but the fact that they were willing to take a look despite their busy schedule and their integrity and honesty in not charging me is someone I would want to do business with in the future. Just make sure you call ahead and schedule an appointment!

Having worked for this company in the past I can tell you that you’d be hard pressed to find another like it. There’s no corners being cut and you’re not getting used or refurbished product… that was something I really respected about Tom. There were no crimp connecters, there was no strip, wrap and tape. EVERYTHING was soldered which is a level of professionalism in itself. While they used to cater mostly to dealers it looks like they’re still growing and I can only assume it’s still in the right direction knowing Tom. Don’t let an angry reviewer turn you away from this company. If you happen to have a bad experience I’d put my money on the fact that you’re going through a dealer and not DPS. Car dealers will tell you ANYTHING including play the blame game so they don’t look like idiots.

DPS sub-​contracted the work the Stickerdude in McHenry.
I will admit Tom has been very apologetic and has held Stickerdude responsible. As they should be accountable. He has been in contact with the Service Manager at Liberty Chrysler to check up on the car.
Stickerdude used an EXACTO KNIFE to cut the stripes and DESTROYED THE PAINT!
My earlier frustrations with DPS were only compounded with the continued aggravation and frustration from the sales/​service experience with Napelton Dodge in Arlington Heights. Tom has been working to get this resolved and I really hope that he does not continue business with Stickerdude.

DPS was really helpful! I was impressed at how quickly they got back to me, and explained everything very thoroughly. They answered all of my questions, without making me feel like an idiot. The only thing that I wish they did was offer a rental car. It turned out to not be a big deal, because there’s an Enterprise Rent-​A-​Car right around the corner, so I just had them pick me up and rented a car from them. It’s now been about a month with my remote starter, and I couldn’t be happier! By the way, I recommend getting the two-​way. I thought that I wouldn’t need it, but now I’m so happy that I have it! When I’m sitting in my office and I want to start my car, I know that it started because the remote lights up as confirmation, which is very helpful! Great experience overall, and I would highly recommend to anyone (I already have all of my family!). Thanks DPS!!!