GCPRO Restoration

When my partner and I bought our condo, we found out that the previous owners had tried and failed several times to address a water problem on the west side of the building. Anytime it rained, the transom window above the sliding glass door out to the deck would leak. The issue was especially bad during severe storms with winds out of the west. On occasion, water would literally pour into our den. Our neighbors were all fairly convinced that the issue was roof-​related, however, we never got leaks when the snow began to melt in the spring. I was fairly convinced that the issue was tied to how our upstairs neighbor’s sliding glass door was installed.
Enter GCPRO. One of my former colleagues recommended I reach out to GCPRO, as she had experienced a similar issue in her condo and worked with GCPRO to resolve it. I got in touch with a guy at GCPRO named Eugene. He came out to our condo on a Saturday morning in June to assess the problem. After looking at our door and checking out the roof, he quickly confirmed that the issue was most likely caused by our upstairs neighbor’s sliding glass door. His guess was that the flashing around the door was improperly installed, and was therefore routing water directly into our den. The next step was to have a couple carpenters come out and reset my neighbor’s door.
At this point, I exchanged a number of emails with Eugene in order to schedule carpenters and pin down a scope of work and budget. This part of the process is really the only reason I didn’t give GCPRO 5 stars. It was like pulling teeth to get them to provide a written estimate of work. Their hesitancy to do so stemmed from the fact that they wouldn’t know what they were dealing with until they removed my neighbor’s door. I get it. But as a condo owner dealing with a homeowners association, I can’t do anything without a scope of work and budget in writing. After a number of exchanges, I was finally able to get them to provide a «worst case scenario» scope and budget of $ 5K. The caveat was that they’d only charge for the labor and parts required to fix the problem, which was not to exceed the set budget.
A few weeks later, 2 seasoned carpenters spent about 6 hours removing my neighbor’s door and replacing the old, improperly installed flashing, which was indeed the source of our problem. They then reset the door and installed all new exterior trim. The grand total for all this work rang up to $ 1400, all of which was covered by our association.
It’s now been 2 months since GCPRO completed the work. Our den has stayed dry as a bone — no more leaks! But I’m also happy to report that their work comes with a 1-​year warranty. Overall, I had a pretty great experience with GCPRO and would recommend that anyone with water issues in their home give GCPRO a shot.

GC Pro was assigned to us, by Allstate, after a flood in the buliding destroyed much of our condo. David not only called me within 10 minutes of being assigned, but was at the condo within the hour, to do the assessment. He and his crew were back the next morning to start demo. The staff were kind and courteous. They methodically took our walls, ceilings and floors apart and left each day with the cleanest construction site I’ve ever seen. Not only did they do a great job with the remediation, but David answered all my questions about next steps and was kind enough to answer many phone calls from me after they were done, to help me understand what all the next steps would be. I would have loved to have them for the reconstruction, but some silly Allstate rules, prevented it. They are very thorough and I would highly recommend them if you have water damage.

I had a water heater break on the 2^nd floor of my building and it caused serious water damage to the floors and to the ceiling below in my 1^st floor unit. David and his crew came in and did a wonderful job tearing up all the bad wood and removing anything else that may have been damaged by water. They were very thorough drying everything and even made sure to take off their shoes when coming into my apartment on the 1^st floor to work on the ceiling. My fiancé was very thrilled with that. I would definitely bring them back in to clean up if I ever have another issue like this.