Magic Appliance

I used Magic Appliance repair for the first time and was very impressed. The technician Ed was skilled and knowledgable. I’ve had several people look at the problem and try to fix it but Ed came in and found and fixed the problems in 5 minutes. My receipt said the office is in Buffalo Grove, so I’m assuming this is the same one.

The belt broke on my washing machine and they sent a technician to look at it. He ordered a new belt and two weeks later when it finally came in, he replaced the belt and tightened the pulley. A week later, the pulley broke. He ordered a new pulley and two weeks later it still hadn’t come in. I called the owner to cancel the order so that I could buy a new machine, questioning the initial diagnostic. The owner said he would talk to the technician and get back to me. THE OWNER NEVER CALLED ME BACK. When I called the owner, he said I was one of «a thousand calls» he gets, and didn’t have time to follow up with me, even though I’ve been a customer for a decade. Obviously, I’ll be looking for another repair service.

They showed up when I expected them, fixed my dryer and didn’t leave a mess. I kept their card to use again if anything else goes wrong.

DO NOT USE MAGIC APPLIANCE. I called Magic Appliance on Monday because my SubZero refrigerator was leaking and ABT couldn’t come out for 3 days. Magic Appliance offered same day service. They had good Unilocal reviews (until now), and when I called Magic Appliance, they assured me they are EXPERTS at Subzero appliances. The technician came out within an hour or two. He was CLUELESS as to what was causing the leak. He even thought at one point that it was my dishwasher that was leaking. He took apart my entire Subzero freezer. Was here for over 1 ½ hours. Mentioned he thought I needed a larger drip pan to catch all the water (btw…he did mention that the existing drip pan was NOT broken). He said he’d check with his distributor in the morning and let me know how much the new part was. He charged me the $ 60 service call, and I STILL had a leaky freezer when he left. I never heard from Magic the next day so I called and asked for my money back for the service call since my Subzero was still leaking. The owner said he would NOT give me my money back, but he’d gladly come out and use silicone to stop the leak, «at no additional charge». He said that noone in this area was more experienced at Subzero appliances than him/​his company. I opted not to have them back, yet to wait for the ABT repairmen. ABT came out this afternoon. He found where the leak was coming from within 15 minutes of arriving. He turned off my ice maker which immediately stopped the water from dripping. It was NOT the drip pan. It does NOT need silicone, as the owner of Magic Appliance suggested it might need! The leak was in a completely different part of my Subzero that the initial technician from Magic was searching (a tube came disconnected to the ice maker).
I am now out the $ 60 that Magic Appliance charged me and I still needed to pay ABT their $ 214 service charge, but at least I am confident that the leak has been fixed properly, rather than a «bandaid» being put on a leak! If I can save one person the service fee from Magic Appliance, then I guess I’ll feel a little better about this terrible experience!

Great work. Accurate estimates and guaranteed work. Called before appointment time and better than the competition.

thank you for taking care of our fridge problem so quickly! very reasonable pricing too!

Professional, courteous, and knowledgeable. Gene made sure to call to confirm when he was about a half hour away and was able to finish the work in a reasonable amount of time. He answered any questions we had about our refrigerator issue. Instead of telling us it was «just broken,» he made sure to explain in detail what was wrong and how the part worked. Highly recommended.

We are really, really impressed with this company! Our Whirlpool Duet dryer stopped drying and Magic came to the rescue within hours today. The technician was prompt and friendly, and the dryer is back to doing what it was made to do. I will be calling Magic with any future appliance repair needs, recommend to all I know, and recommend that YOU give them a try too!
Stephanie B in Des Plaines