Jiffy Lube

They came in the waiting area to tell me I was good for at least another 1000 miles and that they would top everything off instead. I come here regularly but alway want to stop in before a road trip. I am so grateful to these guys and their continuously excellent service!

I’ve gone to this location a few times and have always been pleased. As a female driver, I’m pretty used to going into places and having them try to sell me several things that I don’t need, but not this Jiffy Lube.
The last time I was in, I was driving an old vehicle and was fully expecting to be told that I needed several things. That didn’t happen, much to my relief.
Today, I went in with a car that I had recently purchased. Although the mileage was under for the next oil change, several months had passed since the recommended date. They showed me that the oil was clean and full and informed me that the manufacturer no longer considers the date, just the mileage. They asked if I still wanted the change (no thank you), did all of the regular checks and topped all of my fluids. Total cost? Nothing. I’ll keep going back to this Jiffy Lube.

I got this coupon in the mail for 15.00 off their premium oil change and it included a vacuum, which appealed to me because I and my husband were going on a trip so it would be one less thing I would have to do. And the forecast was rain. And it was close by. So the day before my husband wants me to call them to find out how much it would be regularly without the coupon. So I did and told the gentleman that I had this coupon and what is the regular price? He proceeded to tell me everything it included (which I have already read) I said ok but what is the cost? He finally tells me and with the coupon it would be around 25 – 26 dollars. I said okay and informed him I would be in the next day. (Which I did) so I take my baby in and a guy comes to my window and I showed him the coupon and he was very nice and opened my door and directed me to the waiting rm.
After about a few minutes another guy comes in and asked me what kind of oil do I want and I said ’ I don’t know, my husband didn’t tell me’ he told me that I my car had high mileage and would recommend that one. I didn’t know that so I said okay. And mentioned the air filter was not bad but was getting there and the wipers were dragging a bit and I had a small chip in my windshield and they could fix it all for a price. Told him that I would inform my husband and he could decide what he wanted to do. So they finished up on the car and the cost came to 39.99 which it should of been only around 26. But the high mileage oil must cost more so I paid and went home.
When my husband gets hm he didn’t realize that I had gotten the oil done and he forgot that he asked me to get it done and I told him it was around 35.00 dollars, he said it was more than I was quoted over the phone and wanted to see the invoice sh I showed him. He saw the mileage and it was way way way off. And proceed to call them and asked if high mileage oil costs more and the guy admitted that it does but not by much. Hubby said ok I’m coming down for my refund. So we went down there and sure enough I was over charged 17.00 dollars and he was very apologetic. And thanked us for bringing that to our attention. And saw that our car didn’t have high mileage at all. But said it could of been the car next to us. And gave us the refund and another coupon lol.

I don’t give a lot of 5-​star reviews, and I certainly would not have imagined that I’d be giving one to a Jiffy Lube. However, my experience with them today was so unexpected that I just had to give them 5-​stars.
The background to my story is that my minivan had been towed into a repair shop in a different town a couple of days prior with some transmission issues. All of the repairs were covered under warranty, but they also told me I needed to have a transmission service that was not under warranty and would have cost me an additional $ 200-​$ 300. I declined the extra service, but told them I’d have it looked at in my own town.
I was within 1500 miles of needing an oil change, so I figured I’d take it to Jiffy Lube by my house and see what they said about my transmission fluid (which this other repair shop had said was «burnt» and needed replacing). As I pulled up, I told the Jiffy Lube guys that I’d like to get my oil changed, and asked him if he could also check the transmission fluid. He checked under the hood and said the transmission fluid looked full and a «nice red color» and wouldn’t need to be changed for another 20,000 miles.
As I pulled into the bay and they looked me up in the computer, the head technician said that I was still 1300 miles from needing an oil change. I said, «Don’t you want my $ 25?» He said, «I’ll take your money, but you just don’t need an oil change.» I was surprised by their honesty and asked him again if he was sure the transmission fluid was good. He took a second look, brought me the dipstick and showed me the color, and I mentioned that a different repair shop had said it needed to be changed right away because it was «burnt». He said I wouldn’t need it, and that it sounded like they were trying to sell me a service I didn’t need. They topped up my fluids and sent me on my way.
I was blown away by the honesty and integrity these guys showed me at a place that sometimes gets a bad rap for being pushy and trying to upsell customers services they don’t need. Jiffy Lube of White City deserves credit today for being honest and not trying to squeeze money out of me – even when I was ready and willing to pay! When my oil change is due in a thousand miles or so, you can be sure I’ll bring my van back to this shop — I was thoroughly impressed today. Well done!