Arrow One Taxi Corporation

I was at the Metro North White Plains stop. We asked this driver to take us to our destination. He stated «I don’t know where that is» I told him, I have it on gps. He said «I am waiting on someone» which was a LiE He was waiting on the next «white group» to take.
This company is the PITS!
AFRICAN Discrimination… WHY!!!

What goes around come around!

The base has no communication with their drivers and the drivers overcharge if you let them. I do not recommend this company.

Absolutely incompetent. Do not recommend and will never use again.
Called at 2:55 asking to get taxi by 3:15 was told to «call when you’re ready we don’t take local reservations» and then dispatcher hung up on me before I could respond.
Called back no answer.
Called at 3:02 to book taxi to train station, they responded «right away» with 5 minute estimate
Called at 3:10, 3:11, 3:12 NO ANSWER at all
Called at 3:13 was told that nobody had made a reservation and they had no record of my call but they could send a taxi
Called at 3:20 to say I was going to miss my train and to forget it
3:22 taxi arrived, missed my train anyway
The driver was perfectly courteous but the dispatchers are rude, incompetent, and the service is completely unreliable. Zero stars if possible.

If I could give a –1 star, I would ! I HATE This company. I called them to pick me up from the westchester mall to bring me to my home which is a local hotel about 5 minutes up the road. They always charge 10 dollars. The guys drops me off, I hand him 10 and he says 12. I say it’s always 10 dollars, without a damn care he says nope 12 at night and proceeds to ask me if I work in the hotel. I say no I don’t, I live here. The dumbass then has the nerve to say well you can afford it then. WTF! Then as I’m leaving the car he’s arguing with me, I have the door open and he begins driving! THE WORST COMPANY EVER! Beware and do not use !!!

Arrow One taxi is both unprofessional and unreliable. We had ordered a car from them 3 days in advance. We confirmed the night before, and a couple hours before the pick up. We called the dispatcher when the cab was a couple minutes late, and he promised me that the cab driver was on the way and will be there in a couple minutes.
After 10 minutes, I tried to call the dispatcher again, and he ignored my phone call. So, we called an über and the driver came within 5 minutes to white plains.
At the end of the day, I would not trust Arrow One. I am disappointed in how the dispatcher handled the situation, and how they expected us to wait when the driver came 30 minutes after the scheduled pick up when we had a flight.
Be caution before ordering a cab from them.

So I probably am the most gullible customer yet. I actually explained to the dispatcher AFTER having issues with my service that I have been TRYING to give them business.
As a business owner, I rely on taxi services to bring clients to and from the train station to my business. On three separate occasions now, I have had abysmal service from this company. After being told they couldn’t send a cab to the station to pick me up because the 5 minutes it would take me to bring the train from Valhalla to North White was considered a reservation, I arrived at my place of business and explained to the driver I needed to get cash for him from inside. He made me leave my $ 1800 computer as collateral for the 15 foot walk it took to get him cash.
The dispatcher then told me he remembered me having issues with Arrow, and said the driver should have charged me up front for the ride. And, that he remembered the other occasions which I had issues and said I shouldn’t call back anymore.
Thank you Arrow.

Quick and fast ride to our destination. My friend left her phone in the car. The dispatcher was so helpful and patient with us. He made numerous calls to track down the driver. Cab driver #82 was fantastic and even came back to drop off the phone. Thank you!

Completely unreliable! I was told a 5 – 10 minute wait from a local address to the train station. After 20 minutes, (3 missed trains) and 3 follow up phone calls, I was able to speak to a manager who said cab went to wrong address. Terrible service all around !

Extremely unreliable! Don’t order a cab from them if you’re planning to catch a train/​flight.

DANGER. Driver149 May kill you. Weaving in and out of traffic like a madman. Called company they could care less. Told me to call police. No regard for customers and disrespectful.

WTF. I called for a cab and the operator told me 10 minutes (because they won’t take a reservation for 15 min, I could have called back). Since I didn’t want to miss the train I said OK and I hurried. I had to call back twice because he was lost… really?! a cab lost in their own city!?, and it took 20 minutes. By that point, I’d missed the train and said I had to go to another station for the same amount. My mistake… the operator put me on with the manager who told me it was my fault, I should have called 30 min in advance, it’s not his fault the driver got lost and that his operator told me 10 min. If she had said 20 I would have made other arrangements. I will not be calling them again.

Very unreliable! I call for a taxi and they say they’re sending one immediately … 25 minutes later I call back to find out what’s going on and this unapologetic and extremely rude woman says they have no taxis available… Well you should have said that from the start! Splendid taxi proved more reliable sending one under 5 minutes to my white plains location. Word of advice… Choose a different taxi company!

Unreliable!!! Arranged for Arrow taxi of White Plains to pick me and my family at Westchester county airport for drop off in White plains. Should b an easy job for a White Plains taxi company but not the case for Arrow taxi. The driver they sent drove right past us and picked up someone else b4 I could get him. A call to Arrow yield lots of sorry’s but no results only lame stories. First they were sending a new car, then they claim that car broke down so the original taxi was coming back. After 60 minutes still no car from Arrow. I called a different cab company. Don’t rely Arrow taxi they are not reliable! Thankfully I was arriving to westchester airport and not departing bc I’d be suing them for a missed flight!