ERA Insite Realty Services

If I could give a zero start I would. I had the most unpleasant conversation today with Ms. Roy about the property in question. After numerous attempts in contacting Ms. Roy by email and Realtor, Trulia and Zillow websites, Zillow rep contacted me and gave me MS. Roy direct phone number. I called Ms. Roy and left a voicemail on her cell phone to contact me back in reference to the house that is located in 8 Exeter Rd. Ms. Roy got back to me a few hours later. She asked my name and what property I wanted information on, I gave her the location and asked her if the house was for sale and some information, I explained to her that I was pre approved by West Fargo Bank and was going to use my VA loan to purchase a home with a possible concession.
She asked me if I was working with any agent and I told her that I had but not really anything set in stone. That I have seen the house with one agent and I liked the house. Here when it goes all to hell. Ms. Roy starts to ramble about rules and regulations and New York state laws and that I needed to have an agent and not to use multiple agents all this thing in a loud and rude manner. I tried to explained to her that I haven’t picked up an agent being that I haven’t found the right person to represent me. She kept talking without letting me speak going on and on about rules and laws. After just 5 minutes in talking to Ms. Roy in trying to explained to her that all I wanted was to talk about the property and all she wanted to talk about was New York state laws and if my agent was Martin, that the house had 3 offers on the table and that the house owner didn’t want to do a concession I had enough I told her that she was being rude and unprofessional, that I was going to contact her agency management and make complaint about her.
I did contacted her management and spoke with Sara. Ms. Sara told me that MS. Roy is one of their best agents and only does sell, I told her what happen and that she would get someone one that could help me with my request. I asked her if this is the norm that now I know the reason why the house has not been sold for more than 120 days. Ms. Sara insured me that she was going to talk with Ms. Roy
Folks if this is just in getting information about a home, how bad will it get when it comes down to selling or buying a home with an Agent like this.

I had to jump through a ton of hoops to get anyone to be helpful. Of the probably five different people I talked to on the phone, only one seemed to care about my business and was able to help. This was after two days of constantly calling about a specific property and leaving many voice mails that were never returned. When one of the people I had talked to on the phone multiple times realized how much I was getting ignored, she finally made sure someone attended to me. The agent I went through turned out to be knowledgeable and helpful (when he finally got around to contacting me again), but it was a lot of effort and people answering the phone sounding like they didn’t want my business before I was able to get through to anyone.
All in all, I do not think I will go through this company again at this location (unless some of their employees learn that I am a paying customer, and deserve to be treated better than I was).