Hertz Rent A Car

Sept 29, 2015
STILL NO REFUND… Now I’m being told they might not refund me $ 50 for a «cancelled» (which no one canceled anything) reservation that I may only receive $ 17 and change. This was verified thru the live chat on

Will be contacting the customer relations email now. As well as the better business bureau. This shit company doesn’t even deserve 1 star.

On Friday August 29^th my car was totaled in a car accident on Hutchinson Pkwy and I visited this location to get a rental. Courtland and Frank made the process smooth and ensured all my requests were met. Frank’s attitude and customer service was simply remarkable and I truly enjoyed renting a vehicle from this Hertz location.

Best place ever. Skip Budget. Nicole is the best ever. Budget left me stranded and Hertz made my day at this airport. Never renting again from budget again.

I don’t rent often but my experience with Hertz was very nice. The car was clean and new. The staff on both the West Palm Beach and Westchester airport end were professional and pleasant. I would definitely recommend Hertz and most certainly would rent from them again. Thanks for helping me get home safe!

This is one of the best Hertz locations. My car is always ready to go with Gold Counter service when I touch down, and Presidents Circle status is recognized with upgrades. The lot is maybe one block walking distance from baggage claim. Extremely convenient — makes choosing HPN over LGA that much easier.
Minus one star for the slow check-​in process. I frequently have to fill out the return slip that is printed with the contract because I cannot find anyone on the lot to check me in.
Highly recommend renting from Hertz when flying into HPN.

I would give it a zero if I could. Yesterday jan1st, was a long traveling day for me after missing my flight from Miami I was redirected to this city and airport in order to make it to my business arrangements for the next day. Unfortunately I was not caring my credit card. I gave my debit card at the counter and due to too traveling Wells Fargo had a flag on it so the card was declined. I called the bank and they cleared the flag. I returned to the counter and the rep was very rude and he said that he would not be able to rerun my card because it was company’s policy. I told him since its company’s policy it should be an open policy and that I wanted to see it the information in writing. He said he was not able to produce that information because it is also company policy not to show that policy. I like to pride myself in customer service. I’ve been in this industry for a while so if I receive bad customer service I communicate and I told him that. Anyways I ended up having to catch a cab to my destination and pay $ 300 for one way cab ride disappointing which would have been the cost of my rental which I booked for a week. I told the man at the counter that I was in a emergency situation and he was not being understanding and was being very short. I thanked him for not helping me. William Mingo was his name.

Shawn at Hertz saved my day! I had rented a Jeep from another Hertz location, but called this location since it was closest to me in proximity. I could not figure out how to turn off the interior lights of the car I had rented. This was a problem because I needed to park the car overnight and I feared the battery would run down. I tried everything — Googling instructions, calling local (but closed) Jeep dealerships, etc. I then sheepishly called the Hertz at White Plains airport, fearing they may not welcome this type of call. Shawn answered, heard me out and eagerly offered to go out to a similar vehicle they had in the lot to try and figure this out for me. He took my cell phone number down and called me back less than 5 minutes later with the solution. His whole attitude and demeanor was so reassuring. It is this type of genuinely helpful customer service that will keep me coming back to Hertz overall. I hope to shake Shawn’s hand next time I am at the airport!

Shocked that this desk is allowed to operate inside this airport with such RUDE people at the desk. I was attended to by mr mingo but he was ok. His co worker with the «natural» hair was the rudest. When I asked Mr Mingo several questions she rolled her eyes like it was annoying her. after I had the car and realized that the gas tank was not full, I came back into the terminal to let mr mingo know. Ms Natural hair said to me «Are you sure you know what you are looking at? Maybe you don’t know what you are reading? I did not answer her because I was being helped by mr mingo and the answer the she deserved would not have been so pleasant. I have been driving for 44 years, longer than ms natural hair was born, and I think I know what a fuel gauge looks like. With two masters degrees, I think I know when it is totally full and when it is not. She then proceeded to tell mr mingo to call the serviceman to find out if „it is true“. No ms natural hair. I just decided to come back to the counter because I wanted to make up lies and waste my time at Hertz instead of having dinner with my family.
Mr Mingo called someone where the cars are and based on their response, reduced the amount of gas in the car on the computer. He asked ms Natural hair how he would print out the change on the gas. She blurted out» you don’t have to give her anything.” Nice ms Natural hair. Good going with the rudeness and attitude. She persisted in rudeness until I left. is hertz so desperate for people that it puts up with ms Natural? This took place on Monday September 8 at about 5pm. If Hertz is any kind of company it will follow up on this issue. Just look at all the complaints on Unilocal.These are from people who bothered to write. Imagine how many complaints there must be out there. Years back I supervised over 300 people, ms Natural would have been GONE!

Some of the staff at HPN are RUDE! The young lady at the counter was very pleasant and accommodating but the people in the parking lot treated me like I was inconveniencing them and interrupting their day. Once I got to the first car, I noticed that it was a very large car (2013 Impala). It had scratches everywhere and had paint damage in the back. I asked the lady with the natural hair in the parking lot if I had to go inside to change cars. She NODDED her head yes. I decided to just go with the car. However, when I was pulling out, I asked the guy at the exit where do I go to tell them that the car is damaged. He told me that I would have to tell them back at the parking lot. I just turned the car around and decided to just try and switch the car. I parked the car back in the parking space, left my bags in the car, and went back inside the airport at the counter. The young lady at the counter accommodated me and gave me a new car. Once I got back outside another gentleman was driving up in the other car. I was getting my stuff out the other car when I noticed that the new car he had had scratches and paint damage on the back of the car as well. I asked him where do I go to report the scratches. He didn’t respond but realigned the car so I was able to access it better. When he got out the car, I asked again. He turned to me and pointed to the lady with the natural hair while walking toward her to ask. He then rolled his eyes and turned away from me. After sitting on a plane for 4.5 hours from LAS to ATL, then having to spend the night in ATL only to catch my delayed flight to HPN the next morning, I was exhausted. Based on his behavior he was obviously tired of me so I said to him, I’m tired too. He turned to me and scream EXCUSE ME and basically bucked up at me and was about to walk toward me. Now obviously I have upset him even more and since he is a man and I’m a woman, I decided not to push any buttons. Instead of repeating myself I just asked if I can fill out form. That’s when he just turned around and walked back toward the lady with the natural hair who was now walking toward me. She filled out the form and handed it to me. Please note, this lady never opened her mouth to me. I’m not sure if she spoke English or not. But I was sure is that I was completely offended by both of their behavior. I have to return this car on Friday and I pray neither are working that shift. If they are, I hope they have better attitudes. Also, the young man who blew up at me, I’m just thankful my husband wasn’t present.

IF I could leave 0 stars I would. Hertz as a corporation is awful, but the service at the white plains location and Westchester airport location is actually worse. My mother-​in-​law flew in from Portland Or and picked up a car at JFK… by the time she arrived in Irvington NY the front end was shimmying so bad the car was practically un-​drivable. She called the 800# and was told to go to the Westchester Airport to pick up a new car. When she got there the surly counter person told her that it was impossible –that she should have called them directly and that the person on the phone did not know what they were talking about … after much ado and finger pointing my mother-​in-​law managed to leave with a new car — because she had no other way out of there! The next day she was in the parking lot of Walgreens and the car would not shut off. You guessed it a Chevy with the ignition recall… totally jammed… Had to call a tow truck and was towed to this miserable location by the train station in White Plains where she received her 3^rd car in as many days… The rest of the trip was uneventful, except that the day before she was to leave she became very ill and unable to drive. My husband took the car to this location to drop it off — since it is where we got it… and was told that he had to bring it back to JFK. He explained the circumstances, that his mother was too ill to drive and that we had hired a car service to take her to the airport. they said they did not care… He asked if he could pay for the «change» and was told it was $ 450… He went on to explain the numerous cars we had to go through and the bad experience we had — and was told too bad… Not only that but the nasty, surly counterwoman lied to him and told him he had to fill up the gas tank — when we later found out that his mom had paid for the full tank option. We were then forced to drive down to JFK from White Plains to return the car… which ended up costing close to $ 700. Needless to say there will NEVER EVER be a circumstance where we or anyone we know will darken the doorway of any Hertz Rental Car Agency again… and I will be sure to tell everyone and anyone I know about how poorly an elderly woman and her family that was attempting to take care of her was treated by Hertz in White Plains and the Westchester County Airport.

We went in to add my wife to the car rental.
My wife came in, and was greeted with a line. Then as she got to the front they said
«any gold members» and had some lady skip her before my wife could say anything. It was pretty annoying
what was even more annoying, we are gold members too. Yet this group was so focused on being jerks, they didn’t pay attention.
I normally avoid Hertz, things like this is why. I’m glad my work gives two options.

If your a gold member do NOT walk out to your car and expect the keys to be in it… you still need to stand in line and check in at the main Hertz counter… member perks take a back seat at this Hertz.

Awful! Returned a car here & signage was not clear & there was no one to check you in! Very unorganized

Renting a car here is very easy, however twice now I have received a subsequest charge on my credit card from a flakey outfit called Plate Pass supposedly for tolls. The thing is I always bring my own E-​Z Pass transponder with me and use it. The last time they charged me $ 44.05 for $ 12 worth of tolls. What a rip-​off. Getting a refund is a long, time consuming process. Hertz Customer Service basically shug you off and Plate Pass take forever.
Watch out for these bogus charges and if you do think about using the transponder in the car for tolls be aware that you will be charged an exorbitant service charge on top of the tolls.
This is a very doubious business practice by Hertz and Plate Pass.
Do a quick search; you will find many, many other complaints.
Update: March 29^th.
After a lot of emails and finally seeing the tolls Plate Pass was charging me for (places in New Jersey and elsewhere I had not been) they have agreed to give me a full refund. This has been a big pain and throughout Hertz did nothing. In fact they just stopped answering my emails.