On Time Transport, Inc.

«On Time» was 30 minutes late picking me, my maid of honor and bridesmaid up in Greenwich for a wedding in Bedford on October 12^th.
When they finally did show up (traffic was the excuse) I was stunned. My fiancé had asked specifically for a town car and they sent a GMC Yukon. Any idea to how hard it is for 3 women to climb into a Yukon in heels and formal dresses while holding gorgeous, floral bouquets? They are claiming they did us a favor by ‘upgrading’ us? This was a wedding. Why would we want a giant monstrosity that we couldn’t get in and out of? It was a mistake, not a favor.
The ‘driver’ did not or could not communicate. I’m not sure if he was unfamiliar with the English language but I am sure he drove like a maniac knowing we had 15 minutes to get to the church which was a half hour away. The back roads of Greenwich are winding and he took the curves at 50 mph, making me (the bride) and my bridal party have to hold on to the straps and our flowers to not be thrown around in our seats. Our bouquets got smashed as they were tossed around in the wild ride.
Then, the driver stopped in the middle of a residential neighborhood, looked around and asked me «where’s the church?» ARE YOU KIDDING ME? I almost burst into tears. At this point I wasn’t sure if the 3pm wedding was even going to take place. It was now 3:10, were lost and the church had a 5 pm mass.
I got the address of the church from my iPhone and while I gave it to the driver, he put it into his navi system incorrectly 3x. Finally, I had to yell it at him and he put it in correctly and we continued on another 15 minutes to the church at 50 mph.
We have pictures of me, my maid of honor and my bridesmaid running from the car to the church and I was shaking.
Thanks «On Time» for the upgrade but you should have sent us the car we requested and not lied about how nice you are for sending a Yukon. BTW, we’ve never received a real apology for our shortened wedding ceremony that the priest was 5 minutes away from cancelling. Your company was the only thing that went wrong on one of the most important days of our lives. My now, husband, wanted me to write this review 3 months ago, but I was too upset. I wrote it today after seeing your «we did you a favor» comment.
YOU NEED TO ISSUE US A FULL REFUND AND WRITE US A REAL APOLOGY.

Look for another company! On Time nearly ruined my wedding day on October 12, 2013 in Bedford, NY. They were late picking up my bride and the bridal party and then the driver drove recklessly and got lost. I was within five minutes of having my wedding mass cancelled. Also, they arrived in an SUV, which was a free upgrade, but the ladies had a difficult time getting in and out of it while wearing their gowns and dresses. I called to request a town car, which we had originally contracted for, instead of the SUV pick us up at church and take us to the reception. I made several calls to complain over the next week or so and was given the run around. When the bill came I was charged a full trip for the SUV from the pickup to the reception eventhough he left from the church and I was charged for a town car from the church to the reception. In sum, I was charged substantially more than I was originally told when I made the reservation. The company is unprofessional and unless you want to risk ruining an important event look elsewhere. There customer service team did nothing but give me the run around, I should have been refunded the entire trip from from hotel pick up to the drop off at the reception.

They were not on time. I had a very specific deadline to keep to and they failed to pick up my passenger on time. I found the customer service very difficult to deal with. It also took my 3 phone calls to obtain an invoice. I would not recommend this company.

Excellent!
The car was clean, neat and very comfortable. The driver was friendly and very accommodating! This is the first time that I used their service and I will definitely use them again.