White Plains Buick GMC Service Center

Great staff. Courteous, polite, friendly, efficient. Terrific waiting area and showroom.

This place is not equipped to properly service high end vehicles.. I went in for a simple oil change, and ended up with both of fenders scratched badly. This is a new $ 68k SUV mind you. After the service manager acknowledged the damage was caused by «mechanic and after buffing out some of the scratches, he offered no apology and simply said «these things happen, you cant expect a black car not to get some scratches while being worked on. » and then he implied that i was being too «picky». I was besides myself. The car bays look extremely sloppy, and very ghetto, DO NOT go here for service, You will regret it!

I had two appointments with them and own an older car. They did a GREAT job with both repairs! Prices are a littIe on the high side, but fair and their work is excellent. I had to cancel one appointment in the past. But when I called the next week AT THE LAST Moment, they graciously made room and took my car on an appointment within 15 minutes, made me feel a little royal for stopping in, and even gave my car a courtesy wash.
My 1^st appointment with them was an emergency & they were rushed, but nice.
However, their work is good and I felt great. Check out their coupons for a little extra off via website.

Service department seems dishonest. Was told by one service manager that my service was not covered by a special warranty and then two weeks later a different manager said it was covered. Additionally other problems were not resolved as it appeared one fix caused another problem to appear a week later.

Brought in my Acadia to service dept. for a recall and defective headlights. Staff was courteous and helpful. When they learned that the needed parts weren’t available and that our vehicle would have to stay overnight, they arranged for a rental vehicle at their expense. I am extremely satisfied and will probably be back to lease another vehicle in the near future.

I have had my vehicle for 14 years so I know when a weird sound develops. I like to think of this dealership service center as a car hospital because anything major they correct and I never have to come back a second time for the same issue. Three items that I asked to have corrected were performed.
Sorry the other reviewer had a bad experience. This center has always been good to my car.
March 2014: I want to provide an update. In January I went to this dealership to have my vehicle’s state inspection renewed. The service department failed my car because they claimed it needed a repair worth hundreds of dollars. My car gets regular maintenance so I suspected the dealer of foul play and went to get a second opinion. I took my vehicle to another shop and the mechanic showed me where the vehicle supposedly needed a repair. Alas, my vehicle did not have the alleged faulty issue and is okay. My car passed inspection. Shame on this dealer’s mechanic who said I needed an expensive repair, especially as they tried to take advantage knowing I needed to have my car passed. The dealership is responsible for its mechanics. Not my car hospital anymore!

Bought car in for a recall on brake lights, 1 was not working was told they did recall and now both we’re not working, dealer said their mechanic said it was not working when I brought in, I drove home with no brake lights and used a tester when I got home, no power I checked fuse and it was shorted, replaced fuse and brake lights worked, they wanted to charge me $ 115 for a diagnostic for a fuse that they shorted, stay away from these crooks