White River Toyota

Justin Ciccarelli was great with us. Very helpful and knowledgeable. If I have issues or questions about my Toyota, I know he’ll be available to help! Thks

Really good dealership. I leased a car from them just recently and it was a very smooth experience. Salesman, John, was particularly great in listening and helping me find exactly what car and purchasing/​leasing options worked best for me.

Don’t trust these people with your vehicle. They are sloppy, and you might pay the consequences!
I used to really like White River Toyota. The experience of buying my truck there was actually pleasant, as were the first few service visits.
Then I started finding that their service was sloppy. Antenna connector broke, and they didn’t even attempt to diagnose it the first *two* times I went in («Well, it picks up the local radio station fine!»). Asking them to diagnose the air conditioning one time yielded a «why do you need AC? This is Northern New England.» The second time, they just ignored it.
But it was the brake job that put me in the «never, ever again» category. I went in for a factory service advisory (body corrosion check), and figured while it was there I’d have them fix another issue that they had found during the previous visit (rear brake lines were corroding), and during that check, they found a stuck caliper. They called me twice to verify the repair (once to ask about repairing it, and a second time to verify since the parts were expensive).
I picked up my vehicle, and everything was fine for about 8 – 9 days. Then, driving on the back roads, I saw an animal on the road in the distance, and when I started to brake, the brakes started to flutter, badly. As I started to brake harder, all of a sudden there was a loud «tink», like something metal falling, and the vehicle lurched severely to the right and I shot up onto the grass alongside the road. It was only the last second action of my stopping use of the main brake pedal and jamming my left foot down on the emergency brake that brought me to a stop.
Getting down underneath the truck and looking at the front left caliper, I could see that the inner brake pad was severely out of position, and then upon closer inspection, noticed that both slide pins for the calipers were missing. Looking at the right side, I noticed that both slide pins were missing as well.
Taking the vehicle back to White River Toyota, the first response of both the service advisor (Dan Rock) and the Service Manager (TJ Towne) was a complete dismissal of my claims (the quote in TJ’s case was literally «I’m unable to believe what you are telling me.») After insisting on it, they put my vehicle up on the lift, and did confirm what I had already seen: all four slide pins were missing.
The good news is that they replaced the slide pins.
The bad news is that like their initial denail of the problem, TJ continued to insist that they didn’t do a single thing wrong, and there wasn’t even a need for White River Toyota to apologize for anything. They claim that the parts that they installed (which I found out after the fact were aftermarket and not OEM) must have been defective, and somehow in 10 days of driving all four slide pins not only had their retaining clips fail, but somehow all four of them managed to slide out without my noticing, even though doing this means that the pins had to contact the wheels.
To use TJ’s own quote, «I’m unable to believe what [they] are telling me». To me, the most charitable explanation to WRJ is that they used incredibly shoddy aftermarket parts. Even with that, I think the failure of all four slide pins is questionable. More likely? I don’t think those slide pins were ever there, and someone either botched an install, or botched the inspection of it.
What really happened? We’ll never know, especially since I’m not going back to them. Count them up, there were at least five issues hear: (a) not disclosing aftermarket part use, (b) charging what I believe an excessive amount for those parts (almost as much as the OEM parts!), © a botched install job that could have easily resulted in a major accident or injury, (d) dismissive treatment of a customer when I came back with problems on that shoddy repair work, and (e) complete denial of any responsibility.
They’ve since offered me something: a $ 25 gas card. Yeah, thanks. Not.

We walked in knowing exactly what we were able to afford, and had a car payment that we were underwater with. We walked out with two brand new cars at the same price as our one car payment! They gave us an amazing deal on both of our trade ins, were not pushy and had no hidden fees or agendas. It was the best car buying experience we have ever had and I would highly recommend them. Tony was our sales person and he was fabulous. Having been a Toyota owner and had dealings with other Toyota dealerships, I can easily say this one is the best.

I have a 2003 Corolla. The 75K mile service was quoted as $ 750.00. Wow, that seemed high to me! So, I called the place I bought the car from, Kinderhook Toyota in upstate NY. Their cost? $ 200.00. How can WRJ Toyota charge $ 500 more than a NY dealership? I drove to NY for the service, and it was excellent. What is the deal?

The service and repairs done here are great.
I have had my vans and truck worked on here as soon as I bought them from this dealership.
Their punch card for oil changes gave me a free oil change now and again.
Making an appt is easy and the appts are done and on time. I like picking up a washed car.
It was good to have all my service done at one place so they could keep up on what I needed.
They also found things ahead that needed attention rather than waiting and letting it fail and fix it later. Anyone who has had break work done knows what I mean. You always want to get the pads checked before finding out you need a whole break job… nothing optional about getting the breaks done and replaced or turned… ya kinda need your breaks!
I’ve watched this place grow over the years and add to the sales lot and put on the addition to service.
This doesn’t happen in this economy if you are not a stand up dealership offering good work and pleasant customer service.
Everyone at the counter is always pleasant, professional and tells it to you straight.
Many people take their cars and trucks to other places and think the dealerships are a rip off but I wouldn’t take my Toyota any place else.
The Burlington HQ would sometimes give me a follow up call about this dealership and I would always be happy to tell them about the place and how wonderful they are.
Happy Trails