Bell’s of Whitehall

I completely understand when furniture comes in damaged that it is in no way the sales person’s fault. We had ordered a whole living room set but the large table was damaged superficially. The sales person ordered a new one. When the second one came in, it too was damaged. Again we called Mark Kroesing, the salesman, and he ordered a third and guaranteed they would inspect it before delivery. The third table was delivered but one of the drawers did not work. When I called Mark he acted irritated with us, even said he was irritated which I replied, «How do you think we feel?». I was promised someone would be at our house to look at it that same day. No one came, no one called. I left a message for him the following day but heard nothing from him. Six days later I call Mark and tell him we had not heard anything from him and we still have a broken table. His attitude was completely unprofessional and told me he would not order a fourth table because he was done dealing with it. His tone was rude and uncalled for. I proceeded to inform him that he had promised someone would be out to look at the table but no one had come. Of course his tone changed and he asked politely if we could back up the conversation, now that he realized he went off the handle when a service that was promised had not been fulfilled. He then proceeded to say he was waiting to call me because he had my message to call after 11:30AM. That was six days ago when I left the message, and I informed him he needed to work on his communication skills with his clients. Many of my friends and family have bought from Bell’s and they have nice furniture but it takes one bad apple to ruin the bunch. We will not be returning to Bell’s for future purchases. I have been in commission sales and you do not treat your clients the way he treated us.