Enterprise Rent-A-Car

This Location Is Just Fabulous. Everyone is Professional From the Manager to the Staff… All Good Indeed!!!

Nothing but a good experience when I deal with the folks at this location. I use this location for my business rentals. The only time they didn’t have a car I wanted was when I booked something 30 minutes before picking it up at the end of the day. It was a last minute rental though so I understand… I just went to a lower teir car and they had me taken care of.

If you make a reservation at this branch, call a few hours ahead and check and double check that they will fulfill their obligation. Or better yet, avoid altogether. I made a reservation one day in advance to have them pick me up at a body shop that is less than 4 miles from this location. I arrived at the body shop at the agreed upon time, and no one was there to pick me up. When I called Enterprise, they told me that my reservation was booked by a new employee, and should have been sent to the Gahanna, OH Enterprise branch instead. As such, I was told I would need to call this branch and that my reservation would be transferred there. I called the Gahanna branch and they stated that my reservation was only transferred to them a few minutes before I called, and they did not have a car available for me. I called the E. Broad branch back, and was told they could give me a car but they would not come pick me up at the body shop because it was out of their area (again, only 4 miles away, estimated 9 minute drive by GPS). I spoke to the branch manager (Scott I think) who refused to send an employee to pick me up, and instead put me on hold to contact the Gahanna branch. I was on the phone for a total of 25+ minutes before the manager finally told me that someone from Gahanna would come to pick me up. The manager even had the nerve to say that they were too busy fulfilling other reservations to come to pick me up, and that he apologized that the Gahanna branch wasn’t cooperating in getting me a car or someone to come get me. This branch WILL NOT go out of their way to help fulfill their obligations and help their customers. They blamed everything on the Gahanna branch for not having a vehicle available for me, when they did not transfer my reservation to Gahanna until after my scheduled reservation time.
For the record, the Gahanna branch on Cherry Bottom Road was wonderful to deal with, was very apologetic for the inconvenience, and went out of their way to get me the only vehicle they had available. I dealt with Chris Denton, who picked me up, and Jordan Hammond, the branch manager, and both were great representatives of the customer service I had expected all along from Enterprise.
AVOID THE WHITEHALL LOCATION ON E. BROAD STREET AT ALL COSTS!

If you are over 25 and Use a major credit card, Avis only charges the amount for the rental with NO deposit, and it was cheaper than enterprise. Way better customer service as well.