The Home Depot

I will never go there again! Corporate has chosen to cater to the Puerto Ricans and play Spanish ads constantly on the PA system. Can’t stand the predominantly Spanish culture there. We are taking our business to lowes up the street where they never play that crap! My family was cringing every time we heard Spanish being played on the pa!!! Screw you Home Depot! Your selections suck and is very dated! Lowes has more modern stuff without the riff raff.

I’m an HD fan … I’ve lost track of the number of ‘check-in’s’ to the other HD in town. So, why only three here? Well, the staff, on the past two visits, have been pretty friendly. However, the selection is not as good. This must be a smaller store. Also, the location is stuck in the middle of the Whitehall Mall /​MacAurthur /​Hwy 22 spaghetti bowl. Kind of a hassle.

This location do not know how to treat their customers. When i tell you, you have to fight with them to spend your money that is what it feels like. The sales staff hides, no one around to help you when you need it. When you do get an associate they are not knowledgeable about there dept. Corporate needs to come in and do an overhaul. This location has the potential to make a lot of money, but because of the staff this location will never meet their potential. The GLENNWOOD LOCATION KNOWS HOW TO TREAT THEIR CUSTOMERS. I told my father to never go back to that location. It should not be so hard to find a salesperson when you want to spend your money to generation revenue for a store. I give this location no STARS.

Was there to find out about getting a small piece for a Sink.
Was Ignored, Belittled, and made to feel like an Idiot, by the «Sales Staff»
Went to Check Out, there was a young Lady in front of me, it took 5 min for the «Cashier» to get to take care of her. Then she was walking around, dragging her feet, to check Stock in the Lumber Dept.
This whole time, the Inconsiderate, Obnoxious, RUDE, and Nasty «Cashier was on the Phone, WITH SOME LAZY ASS WITHIN THE STORE!!!
When it came time for her to ring up my 4 items, While Still on the Damn Phone, she took her time, was Minimally helpful.
When I asked her why she was doing what she did, her reply was «I Have to, there is nobody else to do it»
This Store is Staffed & Managed by IDIOTS!!!
I Will NEVER go to this Shithole Again!!!

I go to many home depots as I am traveling around and this is the WORST laid out store Ive ever been too. It looks like a damn flea market as opposed to a retail store. The isles were crowded and unorganized, and there was ZERO staff around to help.
That, coupled with the fact that over half of the store was speaking spanish, I will not be returning to this store to buy anything.

This will probably taken down by HD but I went to this branch this morning for a new mail box and post. There are many mail boxes on display and a few with posts. I needed help No one in aisles to help. I looked around about 5 minutes and saw someone come out of a door at back, maybe staff lounge? I waved for help. He told me several things about selecting a box with a metal flag, the possibility that face trim can fall off even though pretty. After more looking I decided on a plastic post and selected a box. The post said will work with any box marked with A or B. The box I had finally chosen did not have these marks. I looked around for a few minutes in the aisles to find an «associate» to see if the items I picked would work together. After no success finding anyone, I hailed another person coming from the back room who didn’t know much but looked at the items I had and said he thought the post would work with the mailbox. NO help in this store for customer assistance. Just decided to call manager, Rick Lutes to tell him I thought they needed more associates. On line 10 ½ minutes according to my iPhone. Finally an operator picked up and told me he was not in but that I would be connected with the assistant manager Mike. Instead she clicked me back to the beginning message for new callers «thank you for calling … all associates are busy … «and after another 10 minutes I hung up. This place will be out of business soon if this keeps up. Sad with need for jobs in this economy.

This is NOT a first time isolated incident. This is the first time I posted though after being a victim of this store.
I went to purchase an item today. Got home, started installing it and guess what. It was a returned item and was missing parts. Also, it did not work.
Ok, I take it back and they hand me another which I open at the service counter… used
they hand me a third one, again, used and missing parts.
Are you kidding me? Honestly, what the hell is wrong with this store? Crappy management? Lack of procedure? What?
Seriously folks, get your stuff together. And by the way… the store is a mess.

I think this place is great. but when the white castle comes out front where the abandoned gas station is. this place is going to be booming. the castle opens late october of 2010.