Walgreens

The store has a good selection but poor customer service.
How do you let your customer walk out of the store without their purchase??? I admit that I was distracted helping my elderly mom at the other register, with her purchase. But seriously, how do you not hand somebody there a bag, or say excuse me Miss you forgot your bag, or even bring it to me as I’m approaching the door? I only realize that I didn’t have the package when I got home, after running other errands. I had to drive all the way back from a different neighborhood! Only reason that I’m even giving to stars, is because the woman that I spoke to on the phone it was so nice. When I reentered the store I commended that woman on actually handing the customers their packages!!! One would think that that service would be part of the job!
«To clarify the bags are set down low on the cashiers side of the counter… So it’s their job to hand the customer their packages!»

I don’t know where to start.
I was looking for a western union location, so I was sent to this Walgreen store. I walked in asking where I could find WI agent and a clerk with much attitude murmured in the corner as if I was asking her a stupid question. So I walk to a counter and when I ask for help, another lady directed me to the self automated WI machine. First the machine was not working had to get help rebooting, after rebooting machine was s not working. I was moved to another station but that machine was also not working properly, keyboard was malfunctioning. I wasted 10 minutes in the store, only to walk out and forget asking for help, everyone in that location is useless.

Two stars for the convenience of it being a few blocks away from my house. Besides that this location causes me nothing but aggravation because of the long line I have to wait on EVERY time I come in here. They only have one cashier working despite the two other registers in the front and the multiple employees I see walking around aimlessly. Anything you go in here for whether it being a pack of gum or a bottle of Advil you will be waiting 15 minutes to pay and leave. Absolutely ridiculous, they also have shitty discounts compared to other stores like rite aid and cvs.

Walgreens used to be good but all I can ask is WHAT THE HELL HAPPENED?
Their pharmacy staff changes every week and lately, no one knows who you are. The pharmacist who resembles ugly Betty is nasty when you ask a simple question. The line is ridiculously long just to drop off a prescription, and most of the time, the medication has to be ordered and never have enough supply on hand.
Sale items on the circular are never available if you missed out on day 1 of the sale. I asked the clueless stock boy if they had anymore of a particular sale item and all he said was NO. Nothing like, let me check for you, or no I’m sorry, we will gladly give you a rain check. Nothing courteous about their attitude. This has happened quite a few times (where a sale would start of Sunday) and be sold out by Tuesday.
If this keeps up, I will be taking my business back to Rite Aid in the Whitestone shopping center where their pharmacy is staff knows what they’re doing and are always fully stocked on sale items.
I hope management reads this and takes it seriously, because I am not the only person from Whitestone who feels this way about Walgreens.

Three stars because if you live in the area, it’s convenient for necessities.
The line gets ridiculous on weekends and certain weeknights. There will be one cashier even though the line is ten people long! You would imagine it may move quickly since people only have a handful of items… but no. Not only is there one cashier most of the time — the cashier is SLOW. Friendly… but just not quick enough.
I’m one to just bite my tongue and wait patiently (even if I’m not feeling so patient) but others have flipped out. On more than one occasion, I have heard a lady say «HELLO! CAN WE GET SOME MORE HELP OUT HERE?! THIS IS RIDICULOUS!!» Typical when the wait gets long. Around the holidays, I saw someone run out with a card they didn’t pay for because they got THAT tired of waiting in line. Not good.
While we are on the topic of stealing… They seem to think people will steal razors. All the razors are locked up which is incredibly annoying because if you go here for that, you will need to hunt down an employee and wait for them to get the key. Occasionally, this can be a fast process but sometimes, I am left feeling forgotten about, standing there and twiddling my thumbs for five minutes…
I don’t have any complaints about the Photo Center, though. You can make a free account on
, upload pics and use a coupon code to get a decent deal. When you pick up the photos (same day!), you pay at that counter so the bad line I’m talking about, isn’t something you need to deal with for pictures.
Bottom line: People go to Walgreens for little things. You expect to go in and get it out quick. They need to hire faster people or just have two registers open. If they can become faster at handling customers, this will be one good Walgreens.
For now, stick to not-​busy times… and you’re good.