Guerra & Gutierrez Mortuary

Our experience was with the wittier location. Everything was fine until we find out two months later that they never ordered my dads headstone. Then when we followed up a month later because headstone still not on grave, the admitted to forgetting again. Didn’t even offer to help pay for setting fee considering their «oversight»

Came here on Friday to celebrate the passing and long beautiful life of my great grandpa (105 years old, aka amazing)
The outside of the mortuary is pretty traditional but the parking WAS HORRIBLE. It is also kind of weird because it is right in the middle of a residential area. So you end up parking like two blocks away and walking because their parking lot fits about 12 cars.
I read the reviews before coming so once I saw that cross hanging on the coffin I was getting really nervous that it would fall on him like the previous review!
The gathering area is very small, good for small families with only about 6 rows of pews with two columns, so 12 short pews in total. They also did not supply refreshments or anything for after the ceremony. I did like how they were able to play a slideshow after everyone prayer/​spoke but THEN the DVD player/​TVs had some kind of difficulty so the slideshow was cropped a bit at the bottom.
I did like how they provided maps to the cemetery which was SUPER close (Rose Hills) so that was nice. Other than that I did not think that it was tip top shaped. Seemed a little run down, if I had to plan a funeral I wouldnt be coming back here.

I wrote a review for this business several years ago and am VERY surprised to find it no longer here. So I will simply re-​write it.
My family chose Guerra & Gutierrez when my mother passed away in 2004. The casket we chose had a metal replica of «The Last Supper» on the inside of the lid. Was asked that it be removed and replaced with a fabric sunburst pattern. We sat there as the consultant called the casket company and notified them of our request. The evening of the viewing, as my family walked in to view our mother, the metal replica was still on the inner lid of the casket. The changes we had requested had not made. Halfway through the viewing with the room full of people, that metal replica of «The Last Supper» fell off the casket lid and landed on my mother! It was exteremely disturbing to everyone in attendance. I got up and removed it. I walked out of the room and found our consultant. I told her what happened and asked why our request for the sunburst pattern was not fulfilled. She started making excuses and said that the sunburst pattern was there, it was just on the side of the lining that was facing the inside of the casket where no one could see it (what???). She COMPLETELY refused to take any responsibility for this. This was completely unacceptable!
When we left the viewing, we were given a box with the folded Obituary Programs to take with us to the church so we could hand them out to our guest. When I got to the church I opened the box and discovered that only a few of the programs had been folded and were ready for us to pass out. So as our guests were arriving, instead of greeting them, I was sitting in a corner of the church folding the remaining 200 of the Obituary Programs.
Lastly, after the rosary service at the church, the representative from Guerra & Gutierrez came over to me and handed me the cards that had been on the flower tributes sent to my mother. He had removed them from the flowers before we had a chance to view the arrangements. I had no way of knowing who had sent what arrangement and I couldn’t thank them in person when I spoke to them at the services.
When it came time for my father to pre-​plan his funeral, we went to a different mortuary in Whittier instead. When he passed last year, we were treated with compassionate and professionalism by everyone there. We were extremely happy with them. What a huge difference!

This place is so great my father’s service was on friday July 6, 2012, this night the two gentlemen that help us were great Thank you very much, your great work and sevice is really appreciated, you both made my family feel at ease with your great customer service Thank you again, Olivia Serrano