LensCrafters

Will never go here again, they are rude, they hung up on me, When my pair of glasses came in I went in to change them as I didn’t like the tint, when I ordered the other pair, I clearly saw the price, but because they do not do refunds, they called me back the next day and said the glasses were actually $ 50.00 more then I saw them priced for. So instead of a $ 75.00 credit I got a $ 24.00 credit. because I needed my glasses I did not quarrel, I just vowed to never go there again!

Some people might be too damn sensitive or over expecting. Dr. Gibson was AWESOME. Quick, to the point, and professional.
Everyone I dealt with was accommodating and professional. When I was there some ppl were a little ticked when they were told they would have to wait 10 – 15 min for a cleaning or an adjustment, but what the heck did you expect?!? You walked in when they were busy with other customers and appointments.
Prices are about what you’d expect for glasses and the customer service was great. Make an appointment and be on time and you won’t have to wait long at all.

Husband needed prescription glasses, so decided to give LensCrafters a try. What a pleasant place! Virginia was super helpful from the minute we walked in. Set us up an appointment for the following day for an eye exam. Virginia was also super helpful in helping him pick out glasses that worked well with his face! The whole staff was awesome and made it a great first experience Thanks! We will return

Shopped there in March. Bad customer service starting with the person who presents herself as the General Manager. Greets you like you are a burden. I explained to her I was there to take advantage of a 40% off first pair and 50% off second primotion. It was explained to me differently over the phone by one of her associates. She was rude and had an attitude like too bad! Funny thing is I found myself being the one to apologize since «I misunderstood» wich I did not since I wrote it all down and checked my notes later. I shopped around and regret going back. The same rude GM recognized me, continued a conversation with another employee and ignored me. Gentleman who ended up helping me was also somewhat rude and just came across like he dreads helping people. Only reason why I purchased there was to get glasses in an hour. Second pair didn’t arrive for 10 days. When I called them to follow up they claimed not to have them and it would be another couple of days. Later that same day received call to pick them up. My guess is they were there all along but these people don’t care or are incompetent. Again, starting with the General Manager. Get some customer service skills. They will transpire into your staff!

Keeping it short. Dr Gibson was a total bitch. I didn’t even bother buying any eye glasses after her exam. Had a real atitude

I’ve been coming here to this location for years… JUST FOR DR. LAUREN! She’s AMAZING! She takes her time and cares. I have VSP which they do not except… but my family doesn’t care… we wouldn’t go anywhere else! HIGHLY RECOMMENDED! Dr. Lauren is usually found on Sunday’s! Promise she is worth the visit!

This LensCrafters continues to disappoint me.
No only do they refuse totaled walking but the «Doctor» is super self-​absorbers, conceited and condescending.
The staff made wait 30 minutes before I could even be invited to sit at a desk to simply tweak my lenses. Many other customers were seen before I was as a walk in.
A few employees recognized me and asked what I needed and left me sitting in the waiting area still. The employee who looked at my glasses said there was nothing she could to to straighten them out. I went to a second LensCrafters and they were able to fix them.
Why do I continue to come here you ask with such horrible customer service? Proximity to home unfortunately.

Not a very great selection on men’s eye glasses. I would expect a big chain store to carry more shapes & sizes.

Customer Service is key and this location doesn’t strive for it! I came into pick up my new glasses and the frames were bent… they were like its normal we need to adjust your gonna have to wait for the tech 15 mins… I expect to receive my glasses ready to go not expecting this i cant help you attitude. If the general manager reads this contact me!

Excellent Customer Service. Rebecca was so helpful from beginning to end. The whole staff made me and my two kids feel at home. Will definitely refer my family and friends!

Overall good review! Good customer service. Helpful. Fast & efficient.
Gotta admit expensive even with the 50% additional pair.

amazing!!! Love this place, great customer service
they replaced my broken glasses for new ones and a great discount, I’m definitely going back again to get sunglasses and contacts. I didn’t even need an appointment I just walked in and did some due touches on my Lents and it came out amazing
I will definitely tell my family and friends to go there.

I was first greeted when I walked in by Armando. He was helpful and very knowledgeable about optics, he suggested the best type of lenses for my lifestyle, and the perfect frames. My glasses are perfect. Thank you lens crafters for having such knowledgeable, professionals like Armando. I asked him how long he has been in this field, because I always have problems with my prescription. But Armando adjusted my glasses, and they are as close to perfect as they can get. Dr. Lauren took time to explain the procedure, and was friendly. She made me feel comfortable. Glasses are expensive, but they have sales, and i purchased the warranty. Thank you Armando, and Dr. Lauren what a great team.

I don’t see a reason to make an appointment when the Doctor chooses to take customers with later appointment times ahead of you. The girl working the front desk was getting ready to put us in a room but the Doctor told her no and that she was taking another customer ahead of us. The person working the front desk informed her that we were next but her reply was she didn’t care that she was helping the other person with a later appointment time first. Because of this I was late to another appointment.

Called and spoke with «Armando» today worst customer service. Couldn’t believe the attitude this guy had just blew me away. I have an eye emergency I can’t wear my contacts for a week and need glasses asap! To make matters worse I’m almost legally blind so without contacts I’m pretty much SOL. Just called to ask if they would have lens in stock like I did a couple other stores in the area. Armando was so rude I would NEVER go to this location no wonder this place only has two stars. Can’t imagine how they treat people in person.

Very rude, unhelpful staff. I waited 2 weeks for glasses, when I called they said they still weren’t ready and would take a few more days. I explained how disappointed I was, and the reason I went there was to get instant glasses. While I was explaining why I was so disappointed the person helping me hung up on me. I called back the second person didn’t want to help me and gave me the options to either wait on hold for 15 mins or call back. I called back, a third person answered I explained everything I went through and that I no longer wanted the glasses. She was able to refund my card over the phone. Don’t waste your time here, go to the Brea location at the mall, better selection of glasses, better staff, and you will get your glasses in a few hours.

Scheduled an appointment online, and came into the store. I was greeted upon entering the store and was helped right away. They gave me a box to put frames that I was interested in while I waited. I didn’t wait long at all until I started my eye exams. I was deciding between two different style and the worker took pictures at different angles so I can get a better look. Overall everyone at this location was very helpful and work highly recommend them!

I honestly don’t know why this place has such a low rating. I made an appointment, showed up ten minutes early as instructed and was greeted immediately by friendly staff. After filling out some forms, I was taken to the exam rooms. Everything was clean and the staff were professional. I couldn’t be more happy with the experience. Yes, of course glasses and lenses are expensive but thats how it goes unless you have optical insurance. so that aspect doesn’t bother me. I’ve been here twice and never had to wait long or experience rude staff.

If you require larger frames don’t waste your time here. They had nothing above a 54 lense width and only had like 3 that I saw in that size TOTAL, the rest were smaller. When I asked some lady about the sizing she was unhelpful, and thats putting it nicely. I was at the Brea location earlier that day and found 5 different pairs of glasses because they had alot more options but couldn’t decide. I stopped in the Whitter location on my way home to see what they had, and was really sorry I wasted my time.

I tried Lenscrafters after yet again waiting over an hour for my sons doctor who always over books. Lenscrafters has better hours than an eye doctor and is much more convenient.
I have been coming to this Lenscrafters now for at least five years and I keep coming back due to the convenience and the prices are no more than a private eye doctor.
My main issue I have is the time it takes just to come in and pick up my sons contact lenses which, happily, they always have in stock. I do not understand why they have the printer at the back of the store. When the employee is finally done punching in a whole lot of stuff iit seems into the computer, they than have to walk to the back of the store to get the receipt. It is just one more thing that takes time. Other than that the staff is friendly, nice, and helpful.