Uptown Dental Group

I don’t usually Unilocal but I felt the need to do so in this case! Horrible service. Went in for a Crown and they messed up my gums, bruised them and made them bleed. They just want your money. I had the manager yell at me and the dentist himself. Even the dental assistant was rude and when I asked for a new dental assistant the manager came in a yelled at me to deal with it. I had to go to the board and make a complaint and call Carecredit which was how I was paying for the crown, and finally I received DECENT service. Not to mention I had to wait 1 month for my crown to come in because they messed up a couple times AND their temporary tooth before the crown looks like a mess and not real. I’ve had a temporary done before so I know what it should look like and that was not at all what I got. It’s really no surprise this place has one star! If you can stay away then STAY FAR AWAY. If I could give a negative star I would.

I chose this dentist because it is close to our home and convenient to take the kids for their braces appointments. Over three years later and my kids STILL have their braces on and OVER CHARGED me for over SIX HUNDRED DOLLARS for one of my kids and the other they claim we still have until OCTOBER before we’re finished with the treatment! REALLY? It took two weeks for the audit to be done and then they wanted me to apply the credit from one kids’ account to the other! HAHAHAHAHAHA! AS IF! We went for a routine cleaning last week, arrived five minutes early, forty minutes later I marched right out with my kids! As if that wasn’t enough, they wanted to charge me for each of my kids ROUTINE cleaning! I am ready to pull their braces off myself!

After all these years, I’m surprised that this dental office is still in business !!! DO NOT COME TO THIS DENTIST!!! Let’s say your appt is for 11am, they won’t call you in until 1 pm !!! So if you have time to waste and money to throw away, be my guest!!! Never get your wisdom teeth done here, or any other dental work!!! Just do yourself a favor and stay away from this incompetent, unprofessional, and highway robbery dental office !! They don’t care about you, just your wallet!!!

Extremely frustrated by this business. I had my daughter’s braces done here and the quality is poor. During the two year process, they double booked us several times FORCING us to reschedule at last minute because the doctor has other MORE important appointments. Staff do their best but who ever is managing the business does not know what the there doing. I give this business zero star.

I’ll start this by saying that I am REALLY disappointed. I made an appointment on 10÷27÷15. I arrived 15 minutes early to fill out the necessary paperwork for a new patient. There were about 2 other people in the waiting room when I got there. Within the next few minutes the lobby was full. I had all my paperwork filled out and turned in before my appointment time. (I do understand that things happen and just because you made an appointment doesn’t mean you’ll be seen at that exact time.) BUT I waited 45 mins after my appointment time, 3 others that arrived after me went in first. They called me back to get Xrays. After, they put me in a room that was basically storage for the Nitrous Oxide tanks. 20 mins pass by, 30 mins pass by, and now another 45 mins pass by… they pulled me back up to take another Xray. Took me back to the room and I waited again. Finally a few minutes later the Dentist (I assume? She never introduced herself to me) came in, reviewed the Xrays and told me I need to get my wisdom teeth removed. GREAT! That’s what I was there for. She then goes on to tell me I should get a cleaning while I’m there, and a fluoride treatment and this and that and the other. I agree to the cleaning and the fluoride treatment. I asked her how long this would take from THIS POINT and she said 20 mins tops…15 mins later they pull me into a different room and I start getting my teeth cleaned by someone completely different and someone that didn’t introduce herself. (She was very nice though!) While I am getting my teeth cleaned they collected my payment (had the dentist stop the cleaning to have me sign). Blah blah blah. 3 and a half hours AFTER my appointment time — I was finally leaving! WITH 2 XRAYS DONE AND A CLEANING!
FAST FORWARD — I went back in a few days later after speaking with them about my wisdom teeth removal. I needed to have my insurance OK the procedure and they told me they contacted my insurance company… WELL — the quote they gave me for all 4 wisdom teeth to be removed WITH NO SEDATION was enough to make me want to rip them out myself! I was in shock. I knew it wasn’t going to be cheap but the price they gave me was astronomical! Then she adds in «your insurance doesn’t cover sedation. We’ll just numb you up! Or you can pay $ 450 flat rate for the nitrous oxide and an oral medication» I asked her what oral medication it was that they give and 3 people that work in the office didn’t even know the name of it. (SCARY MUCH?) She also told me in order to hold my place for surgery I had to pay it all upfront or half now — half day of. UH… what? I’m pretty sure a lot of people don’t have that kind of cash lying around in their bank accounts. At this point — my jaw and head have been hurting so bad that I’m over it and just want them out. I tell her to sign me up for the surgery and I’d be back in during the week to pay the half when I got it. I told her that I wanted to think about it a little more and that I didn’t feel 100% comfortable giving them that amount of money at that time.
FAST FORWARD AGAIN — I had someone suggest to me that I Unilocal the dental office that I went to since I had such an easy feeling about it. SURE ENOUGH — I find reviews that say it loud and clear. I wasn’t even going to leave a review, I doubt anyone will even read my long drawn out complaint that really is a waste of time. BUT I am so thankful I did.
I reached out to my insurance and they helped me with numbers and walked me through what they do and what they do not cover. Well, Uptown Dental is a scam. They want more and more money and tack on things that they shouldn’t.
I found a new oral surgeon, went in for my consultation and was BLOWN AWAY at how professional, kind and HONEST they were. The amount they quoted me was OVER A THOUSAND DOLLARS LESS THAN UPTOWN DENTAL!!! This is all 4 wisdom teeth PLUS IV SEDATION!
I don’t know how this place is still in business. It is actually pretty sickening that they find no problems in doing this. (little side note — I needed a copy of my panoramic xray, they charged $ 25 dollars. I had to leave and come back 4 hours later to see if the dentist approved of giving me my own records?! AND the new oral surgeon I went to couldn’t even use it because the copy was way too dark… another scam by them I’m sure.)
DO YOUR RESEARCH.
DO NOT GO HERE.

Have been coming here for about 10+ years, staff and dentists are always very nice and always willing to clarify things. Usually go on my lunch break from work so I give them a call to make sure they can see me as soon as possible and sure enough no complaints on waiting time :) I am in to get work done and out in appropriate time.
In regards to money they charge me the portion that my insurance does not cover (I have personally NEVER been overcharged)
I recommend having dental work done at Uptown Dental :)

I found the Dentists and staff members there caring and professional. They only charged me the portion that my insurance didn’t cover, and were honest and up front about the costs of my visit. I was in the waiting room for about 30 minutes, which wasn’t too long of a wait comparing to the wait for other doctors I have seen. I would recommend this place to my relatives if they needed any dental treatment to be done.

Horrible dentist. Every time I would go to get my teeth cleaned they told me I had gum diseases and would charge me $ 90.00 to get them cleaned. Than they told me I had 6 cavities and that I should get white filling because I had braces. I wanted to get a second opinion and went to another dentist and they told me I had no cavities and no gum diseases. I would stay away from this place. Do let recommend it. They just want ur money.

My husband and I went here a few weeks ago. They said his would cost upwards of $ 1,000. And mine woukd be appro $ 1,900. They took us each in a different room and discussed the cost which I thought was weird. We are married. Came together why wouldn’t they give us pricing together. Then… when my husband was done after no cleaning and just xrays. (Mind you we had already been there for 2 hours.) They were talking to me about my cost and I asked for a breakdown of cost on paper. The lady told me I was done and sent us on our way. So Shady. Something I thought was going to cost about 1900 dollars. I checked on the insurance policy the next time I went and walked in with it ready to show them on my phone. I had all my fillings done for $ 0.00. Cause what was initially $ 1,900 was pretty much all covered by my insurance.

Sooo bad there!!! They try to scam you out of more money and they say the insurance doesn’t cover that when they do. Asked for a copy of the contract we were signing for ortho and said we could have a copy at next appointment but never got it and was given the run around. Now they say they cant find it and act like there was none. They lie like crazy to get more money anyway they can. They need to be investigated by the state insurance board. They are very unprofessional and unfriendly. I cant believe this place is still licensed and in business. If you value your money and time don’t go there.

Warning! DO NOT go here! This place is awful! Be warned! Went in for an appointment and I was waiting for 2 hours. All I needed and wanted was a cleaning. Took them 15 min to do x-​rays, the other hour and 45 min was waiting. The dentist chair was the most uncomfortable chair I’ve ever been on and the kept trying to sell me things. First thing before even examining my teeth she tried to sell me braces. LOL. Had braces in high school and my teeth are fine. Then she said i have a cavity and said the white filling wasn’t covered by my insurance but would use the white filling to match all my other fillings, cool thanks i guess, until the dentist chewed me out for not saying thank you for upgrading to white filling, you got to be kidding. More waiting to get my teeth cleaned and the receptionist comes back to say that the cleaning isn’t covered by my insurance and it will be $ 40, then tries to sell me a BETTER Cleaning for $ 80. Wtf. This place is a joke and feels very sketchy, some serious fraud and upselling going on in this establishment. Their equipment is old and dated.
So a 2 hour waste and didn’t even get my teeth cleaned. DO NOT go here!!!
A couple Pros are the receptionists and young male dental assistance were very nice and polite.

So bad. So, so terrible. I feel like there is something shady/​sinister/​fraudulent going on there.
The ‘not so bad’:
1. When they called to remind my partner and myself of our appointments (which were scheduled on different days), they gave up the wrong appt time. Both times. How does that happen? Both times? I knew the correct appt time, and even when I questioned it — she told me the wrong time again.
2. Wait time is pretty terrible, both in the waiting room and the chair. My partner was there for 2 hours and they only did x-​rays. (More on that later)
3. The dentist tore up my gums when removing plaque. And he told me I didn’t have much, that my teeth looked great… Then why be so aggressive? There was water (and whatever else) flying everywhere — now I understand why they had me wear safety glasses (first time in 40 years I’ve ever been asked to wear safety glasses at the dentist). Weird.
The ‘really bad’:
1. You know how I noted that my partner had a 2 hour wait time for x-​rays? Yeah, he did. And they were supposed to do a checkup and CLEANING. They tried to upsell him to get some ‘special’ cleaning not covered by our insurance. My partner declined, and instead of actually cleaning his teeth as requested in the usual teeth cleaning way, they just sent him on his way with no cleaning, no polishing. What kind of dentist does that? Seriously? Really? Obviously the dollar is more important than the patients dental health.
These people need to be reported. This place needs to shut down.
I usually don’t mind going to the dentist — but our experience was so unpleasant that I won’t be back. There are better dentists nearby. We used to see David Perez in uptown, but had an insurance change. If he accepts your insurance– go see him, he’s awesome!

Worst experience ever!!! The staff there are very unprofessional. They will over charge for everything. I wouldn’t recommend this place to anyone I know.

Worst experience ever… As far as dentist i was happy with their work but the staff no very unprofessional unorganized… They over charge for everything plus they give u a price and the day of the appt. they say a different amount not the way to do business. stay away

stay far away from this dentist, they will over charge for everything. We paid 600 dollars for a root canal and crown ahead of time and then when it came time to deliver the crown they claimed that we still had a balance of 300 which was never mentioned before and told us that they would not deliver the crown until we paid!!! So I had to stay in pain until I came up with the money. They are crooks!!! Plus one of the doctors was extremely rude and kept asking me questions while he was working on my teeth like HELLO??? I CAN’T ANSWER YOU! Also he started talking politics and religion not to mention he smelled like a dumpster. Never again!!! this place is horrible!

I’ve been coming here for about 10 yrs but I will end that now. Last 2 – 3 yrs I get to my appointment on time but I still end up waiting 45 – 60 minutes just to sit in the dental chair. Then another 30 – 45 to see the dentist. Gets worse every year. They’ve overgrown their business.

Was looking for a negative star. The Dentist and Orthodontist are very professional. As far as their staff not very satisfied. From the beginning received conflicting information as far as appointments scheduled, Causing an inconvenience. Later it was Apparent no one had heard of HIPPA. Personal information was given out without verification of whom this person was and not ever been listed as a responsible party for the patient. Consumers beware.

Horrible experience! Horrible waiting time! 2 hours– 2 days in a row is unacceptable! Especially because this is a second opinion mind you, and the other dentist has us in and out. I had to walk out after waiting 2 hours and the dentist finally came in and asked me if I had any questions and I just walked out, out of frustration. Never again

This place is horrible! They always try to take your money and try to make you get more work done than needed.
My daughter had gotten braces here, and was predicted to have them on for 2 to 2.5 years– that was almost 3.5 years ago. They told me the other day that one of her back teeth is crooked and that it would take another 6 months, and I just thought to myself, «WHY DIDNT THEY DO ANYTHING ABOUT IT EARLIER?» They also wanted me to pay $ 900, and I told them I am NOT paying anything more than I already have.
Also on multiple occasions, they have yelled at me, and humiliated me.
I will definitely be changing once my daughter gets her braces off. DO NOT COME TO THIS DENTAL OFFICE

DO NOT GO TO THIS DENTAL OFFICE!!!
1. The customer service sucks. Every time you call they sound like they do not know what they are doing and they really don’t. You have to speak slowly and explain yourself over and over.
2. The dentist is not very nice. She has no bedside manor, she presents your dental issues to you in a way that makes you feel really bad, by shaking her head and acting like she is in disbelief. And she offers you the information as if it is the worse case scenario, she doesn’t give you the information in a constructive way that is helpful.
3. They try to make money off you for things you do not need.
Example #1: I went in because my tooth had broke, it had a root canal. I was there on an emergency appointment. They told me the tooth had to be removed BUT that my insurance didn’t cover for them to do it and that I had to go to a specialist to do it, which would take 7 – 10 days for referral. They said they could not say it was an emergency referral so that I could get it done faster. BUT they said if I want to pay them out of my pocket and not go through insurance they would be able to remove the tooth. I called my insurance company and they said that they lied about not being able to get an emergency appointment with the specialist and told me to call them back and tell them to submit the appointment request… needless to say I got an appointment the next day to have my tooth pulled. They basically made it seem like I was going to have to wait for an appointment with hopes that I would just let them do the extraction so that they could charge me out of my pocket.
Example #2: The dentist said that I needed a deep cleaning which they could only do in two appointments and it was going to cost like 300 dollars or something like that. They refused to do a regular teeth cleaning on me cause they said my teeth were in such bad condition (not true). I know this because I got a second opinion and they did not have to do a deep cleaning. Uptown dental just wanted to make money off me.
I could go on and on about how bad this dental office is. But I will just warn everyone to NEVER go here.
I am so glad I upgraded my dental insurance and now have a PPO so that I can go to a better quality dentist. This is case and point you get what you pay for!