Verizon

Veronica was extremely patient, helpful, & greeted my wife & I with a very welcoming attitude. She addressed all of my concerns & answered all of my questions in a very professional manner, despite them being many. We walked into the store with the sole intent of only browsing, but walked out with a new phone & a great plan. Thank you Veronica, thank you too Verizon. It was a pleasure doing business with you.

The big girl with the curly hair was unfriendly, (would it hurt you to smile) they were not willing to work with my issue after being told to go there by Verizon tech support. Even after speaking to the manager. They may possibly be unaware of Verizon’s policies, and what truly can be and cannot be done.
Ultimately I called Verizon 611 back and spoke to a different person and worked out my issue, my new Note 5 should be coming in by Monday. No thanks to this store.
I’m sure if you come in trying to buy a new phone, start service or do an upgrade they roll out the red carpet, but when it comes to helping you with issues you kind of get the cold shoulder treatment.

Went in to Verizon Sunday to add a phone line for my daughter and I was greeted by Stephanie. I was a bit of a handful with all my questions but Stephanie went above and beyond to answer them all and help me figure out the best option for my cellular needs. I highly recommend Stephanie and this Verizon location for all your cell phone needs.

I was in this store earlier this week to pay my bill. They don’t allow you to make cell phone payments at the self service kiosk anymore. Instead I had to listen to a sales pitch before I paid my bill which would have been ok but the store is infested with small flying insects that kept landing on my face. I normally go to this store to pay my bill but now I’m looking for a better location

Ramiro was very helpful and knowledgeable. He made my visit to Verizon very easy and understandable best customer service is kindve hard to find in cell phone store if you plan to go ask for this guy very helpful

I love Verizon, as a phone service carrier, but having to deal with the customer service representatives at this location kills me. They were especially rude today. I constantly feel like I am imposing them when I come in for help. And to make things worse, I overheard our rep Michael talking to a co-​worker about how dumb my mom and I were for wanting to take our worthless tablets off of our account prior to the end of the contract. I will be going to a new location the next time I need help with my account.

BEWARE… HIGHWAY ROBBERY IN SOPHISTICATED FORM TO SAY THE LEAST…
I received a call from one of their associates, I received their call and they said i was a business customer and they wanted to make sure my business profile is updated. I gave them my email id to send me the form that was it. they added a jet pack and charges for the jet pack on my bill. Did i authorize it NO… Did i need it … NO. But why should i pay for it … because the store associate thought i needed it… WOW… What do you call this…

Thank you so much Carla, Jeff and Ian. You all worked so hard to get me the best deal and it was greatly appreciated. They all stayed late to make sure my account was well taken care of and got me a new phone at an amazing deal!!!

This is a small glance of poor customer service:
3 weeks ago I walked in at this store in the city of Whittier. This is my closest corporate store from my area. It’s close to 07:30 pm when I walked in, all the representatives where busy helping other customers and there was nobody available to check me in. On my left it was this representative that looked at me I said hi with a head gesture and sat down waiting for to be checked in. Nobody great me when I entered. I waited for about 7 minutes until Marco acknowledged that I was there and he said that he was going to be with me in a minute. I said that I was ok with that. 3 minutes pass and I haven’t been checked in yet. There was 2 more reps that they were talking to themselves on the kiosk in front of me and didn’t even bother asking if I needed help. 2 minutes later, a young Ladie walks in and Marco greet her and a guy that was on the back, behind the counter immediately walks up to her to register her and ask what was the purpose of her visit. Now at this time I got up and ask why I haven’t been registered yet, and this young Ladie when she walked I got greet and was offered assistance immediately and I have been waiting for someone to come to me for over 10 minutes. Marco replied that he even didn’t me see me that I was there. I read his name tag I ask him for last name, he replied that I don’t have to know that info, then he said with a smurch on his face that last name is Polo, Marco as first name.

This past weekend my fiancé and I both went in to upgrade our phones. Veronica was out helper and she was AMAZING. She was so kind and sweet that we didn’t even feel like we were making a transaction. She helped us in every way possible and answered all out questions. Would definitely go back just because of her. Thank you Veronica!

I have been a Verizon customer for many years. I’ve always been a little late in the game with the new iPhones but this last Friday I decided to go for the new 6s on its launch date.
I came for the phone and the phone only. These people are in sales, I get it. They’re going to try to add in extras and I’ll politely listen. All I ask is that when I politely decline you don’t push it. And push it. And push it some more.
It was all smiles when I first came in but when I told the associate and one of the store managers that I wasn’t interested in an iPad, Bluetooth speaker, case, screen protector, and extra charger, their quality of service declined. The manager, I believe his name was Jason or Justin, was even threatening me that my phone was going to break if I left the store without all these extras! I told him I had already purchased a screen protector and case prior to going in (hey, I was prepared). They weren’t pleased. The manager left and let the associate do her job and it was all attitude and one word replies from there.
Verizon is already one of the priciest carriers around, but I’ve always been happy with the service. Even without buying all the other little things, I still bought a phone and plan to remain a customer. Isn’t that enough to get some decent service?

Awesome service. Charles and Jamar are great sake associates. These two guys go out of their way to help you get the best deal.

I would have given this store 5 stars, but they didn’t have what I was looking for. The people though were super nice. It didn’t even bother me that they couldn’t find what I needed. I still left there with a smile. That means a lot in the customer service business. I went into another store and they were the complete opposite of the Whittier staff. Even though I was able to find what I needed at the other store I left there pissy! They were not personable and they all looked like they hated their jobs. It’s worth it to drive a little further for this type of service. Good Job!

I recommend this store. The employees I encountered were polite and seemed to enjoy their jobs which is rare. Jamar helped me out and he was knowledgeable and explained everything so that even my dumb ass was able to comprehend. I got the note 4 and changed to the edge plan. I’m happy with the products and services. Even walked away with a complimentary Bose wireless speaker ($ 130 value). Whoop whoop

I can’t even begin to explain my frustration with this store and Verizon. Long story short, Verizon messed an order up I placed on ¹²⁄₂ and when I fought to resolve it in the store, I received numerous promises the phone would arrive on ¹²⁄₂₄. I came in on ¹²⁄₂₂ to verify and they said the phone shipped. It didn’t come. I came back in on ¹²⁄₂₆ and they said the order was cancelled. Now they’re telling me the phone won’t be here until ¹⁄₉. Horrible customer service on the Verizon side and retail store side. Only person who was helpful at all was Michael the sales associate in the store.

I had such a great experience in this Verizon Store compared to other stores that I’ve shopped in… Michael was great, he helped me pick the right setup & completed my upgrade very quickly!!! Thank you for your help!

Came in after going to another Verizon store where I had a horrible experience. Jamar the solution specialist helped me. He was able to lower my account payments while walking out with a brand new phone and tablet. And I was only going in for a replacement phone. He was so helpful and friendly. He went above and beyond to find a solution! Thanks Jamar! !!! I highly recommend Jamar for all your Verizon wireless needs!

Thanks Jamar… You helped me save $$$
In and out and account serviced! He even asked if I wanted water… Service? I say yes!

Have been here before but much improved. My last 2 visits have been very pleasant. Employees extremely helpful and knowledgeable. The wait time very reasonable, not more than 10 minutes. They do have their busy times, I’m sure. When I see any store or restaurant super busy either I know I will have a long wait or return at a different time or day.

My phone was stolen this week and I am unable to track it. My family and I came into this store yesterday at about 7PM. It was packed to say the least, we were about 3^rd in line so not too bad. We decided to wait… 30 mins passed… still waiting… 45 mins passed. Now, my 1 year old son is BARELY able to sit still in his seat for more than 10 minutes, its been AN HOUR now and hes losing it! My daughter fell asleep but I woke her and she wanted to just go and play outside. The manager up front, Sal kept making excuses that all the sales professionals are on the last step with each of there customers — they were helping THE SAME people the whole time we were waiting. He said, its not the process of the transaction taking so long, its the customer, we have to make sure the customer understands everything. ITS 2014, WHO DOESNT UNDERSTAND HOW CELL PHONES/​ANY TECHNOLOGY WORKS?!
Side note: my husband is in sales, and the object is to get the biggest turn around in people (thats how you get your commission) NOT making customer angry and having them walk out.
Still waiting… its now an hour and a half (8:30PM) and we are barely getting called. The guy was smiling, taking his time — I barked, get me a new free/​cheap phone ASAP! What could he do? NOTHING! You can add a line and get a new phone for cheaper, but why? we just need 2 phones for 2 people! Would would we have another phone? There needs to be some other option for people that dont need ANOTHER line!
I stormed out with my daughter (phoneless) and my husband stayed to get a card of the regional manager, Sal gave us a card but the name matched someone who was working the sales floor, so they dont match up. Corporate will be contacted. You need a better system.