Whittier Pediatric Group

Dr Wu is so rude & unprofessional +my children cant stand her bad breath had us waiting for 1 hr in the room while she was chatting & laughing when i confronted her she said to reschedule i complained to the front & they said sorry that the nurse pract. That we regularly see was on maternity leave 3 days later i received a letter stating that whittier pediatrics can no longer see any of my 4 children i guess i wasn’t supposed to complain but i got sick of hearing her laugh while my daughter was really sick.

Here’s the trick: if they place you on hold, hang up & call again. ⁸⁄₁₀ times I’ve tried that, it worked! No joke, majority of the receptionists and assistants here are rude, unprofessional, and embarrassingly think they’re all that. Most of the time, they’ll ask you a question regarding medications, and your reason for visit, and when you try to answer, they try to talk over you. Obviously they’re not all that because of the environment they work in.
Two stars because of the effort they put into squeezing in an emergency appointment for my little brother, and I’ve never had a problem getting a same day visit.
My brother’a primary Doctor is Dr. Chon. Hate to say it, but he’s horrible! Very nice and old fashioned, but I wouldn’t recommend him AT ALL! First of all, you wait in the waiting area for about 20 – 25 minutes for your name to be called, just to be seen by Dr. Chon for LITERALLY 2 minutes. Undeniably, the language barrier makes the visit even worse, and the fact that he’s always in a hurry makes me feel that he doesn’t fully care for his patients. Today, 02÷10÷16, my brother was prescribed Amoxicillin for an ear infection, after telling the medical assistant he was allergic to that medication. Dr. Chon has been my brother’s doctor for 4 years and in those 4 years, that allergy has always been listed in his chart. After dropping off the prescription at the pharmacy, and to my surprise hear what he was prescribed (chicken scratch handwriting, which is why I figured out the medication later on), I decided to give the dr a call. Told him that he prescribed something that my brother was allergic to and his response: «ITS OKAY. He can’t take it.» No, it’s not okay because he has been allergic to that medication all his life and he’s saying its OK to give a 4 year old something he’s allergic to? Very sketchy practice and overall wouldn’t recommend this facility to anyone. Thanks for nothing!

Been taking my boys here for over 3 years. They only see Stacy the nurse practitioner. After searching SGV for a great medical provider I finally found her.

Have called over 45 times with no answer. Left at least 5 voicemails requesting an appointment with not ONE call back. Phone doesn’t even ring it just goes straight to the answering service. Switching Dr ASAP

I took my daughters there I noticed hardly anyone in the waiting room. There names were called in about 20 min I was expecting 2 see a dr. But as ll we se r n was a nurse practicepract. I was very disappointed In the way she handle my daughter problems not only to make her feel so uncomfortable she had seen the best dr in whittier and she happened not to except med — cal as of yet I sure hope she does because Dr. Wells is the best in town, and she has the best people working with her. That not 2 say her office is amaculent, unlike whittier pediatric. Whittier pedal should get they shit together before they lose all paients

I switched to this office after having bad experiences elsewhere… i have to say i haven’t had the «bad» experiences most have had. I usually don’t have to wait long in the waiting room, or for the dr to arrive, which is most important to me. At other offices i would be waiting all day! Each room has something for the kids to play with on the wall. All the drs i have seen have been really nice. The nurses have all been friendly as well. The front desk ppl are not overly warm but they aren’t rude either. I haven’t had any issues with the standard of care… The rooms have always been clean when we go in.
My one complaint is when you call, you usually get put on hold, sometimes for more than 5 mins which i find highly annoying. and once i had to pick up something from the billing area and they made me wait a little while. Other than that, i think this place is pretty good! ive been bringing my 3 kids here for just under a year.
like i said, what does it for me is that i don’t spend hours in the waiting room. its in and out… i like that! In fact, my son came home from school and decided to finally mention to me at 4:30pm on a Friday that he had an ear ache. i called and they told me to come asap… got in at 4:45 with dr. Wu and i was out by 5pm with my rx.
i like to make appointments with the nurse practitioner… shes really great and i usually get appointments right away.

I take my daughters here for check ups but I do like her doctor. The Nurses are the ones who are soo nice and friendly. I have never had a problem with them. They always make my girls smile. The girls who work the front desk are always so rude. Thats why I am giving a bad rating. I hate having to check in. or call.or when they call me. They are never nice and seem like they hate being there. They really need some customer service training! I seriously don’t think I have ever seen them smile.

Completely agree with the previous reviews. I had my last bad experience with them today. I dropped them after my second visit but then my insurance changed and they assigned me this group. I figured that the heck, I’ll give them another shot. BAD mistake. My experience was a tad different, I don’t have a problem with the doctors as they are on a tight schedule but the darn staff. EVERYTIME! They are just so unprofessional and insensitive. I don’t understand what kind of training they’ve received but they are rude and unfriendly.
My daughter has had her shots here, I believe like three times over the last year. The second visit, the medical assistant forgot to bleed the air out of the needle (I think, or whatever they do to release the bubbles out) and she jabbed my daugher in the thigh, then realized it wasn’t going in. She jabbed her again after clearing out the air with the same needle. OY VEY! So my little baby of a few months only, got four injections all together.
So I switched to Talbert in Downey, which I love! But then Iost my coverage and the group switched me to this Whittier group again. So here I go again, get the 1 yr shot and I got the same assembly cookie cutter treatment. They forgot to fill in my daughter’s vaccination records too.
So I go today. I asked the assistant to please update the record while she was doing the initial measuring and weighing. She said yes. We go through the whole appointment which lasted like 10 – 15 minutes. The doctor comes in quickly, does this thing and runs out. She comes back in and does the shots and then scoots us out. I gave her the card and asked her to update it with the last visit’s shots and todays. She comes back and says, «it’s all updated with the last visit». FLAT OUT LIED TO ME! As I was walking out, my daughter is of course screaming and crying from her shots, I noticed the card didn’t say anything about the last visit that I had inquired about. I looked for her upfront and asked her to fill out. She said «I don’t have time right now, just leave and come back in two days for it». So of course, I completely lost it, because I was so upset. My point was, 1) I waited three months for this appointment 2) She flat out lied to me 3) I deserve my time as I reserved my appointment, so why not fill out the card? 4) She had already looked in the file so what was the big deal of flipping one more page to get the date of my daughter’s last shots, 5) HOW FLIPPIN RUDE, to tell me that she doesn’t have time!
Anyhow, I asked for the Office Manager who took care of me. She took care of it. From across the counter, I heard the assistant telling her Office Manager that she didnt get the card until after the appointment. Which is somewhat true, BUT she was supposed to kill two birds with one stone. Fill in both dates on one card at the same time, and her lazy decision to not look and fill it in, this is what initially upset me, not to mention, insinuating that I was lying. I was just blown away by the women’s response to my request. How inconsiderate of her, Then on top of that I heard another office clerk, make a comment like «if we’re busy, we’re busy» with an attitude. Honestly I’m a trainer and I train people like this to give excellent customer service. As an HR person, I know better than to respond at their level but inside of me, I was really upset. This place is not the right place if you want to be treated with special care. TRAIN YOUR STAFF DOCTORS!
Anyhow, I’m switching my baby to another doctor. GOOD LUCK IF YOU CHOOSE THIS PLACE.

Worst pediatrician group ever waited for over an hour in the exam room without even a courtesy check in, and the worst part is the doctor was just standing there talking to one of her staff members. Worst experience ever!!! Didn’t even deserve 1 star

WORST PLACE EVER!!!
***DO NOT BRING YOUR CHILDREN HERE***
They got my wife and I to go here when my son was born at PIH, we were first time parents and we fell for their «warm welcoming». This place is very hectic and unprofessional. All the doctors do not take the time to take a good look at children, instead just make a quick presence and say some BS that everything is ok and its nothing and move on to the next room… and that’s after waiting a hour. We brought our son in because he had some trouble breathing at night and the doctor just said he will get over it when the cold is gone… we then took him to Bright Medical (Which is great!!) and they correctly diagnosed him and treated him before it would have gotten much worse.
This place needs to close down.

It was a bad experience you went through, Sometimes is like that though they do not know everything, but they should be quite close. A long time ago they diagnosed my child twice with a wrong illness and the medicine they gave her worsen my child condition, ended up being only allergies. I guess they are very nice people they just need to be more assertive and knowledgeable, maybe more school? sometimes doctors are afraid to do more just because they are worried of law suits or insurance policies. I wish Doctors were more free to do and take decisions like in other countries where they have xrays and other equipment to auscultate a patient on site, I wish they had more time with a patience more caring, and no insurance agencies are involved. But they in general they were very nice people, the front desk ladies, Doctors and nurses, but had to changed pediatricians.

Worst pediatric group ever… I would never recommend this group of doctors…
I took my son 4 times there, I should have stopped after the first visit. During my first visit for my sons 2 month physical The nurse that helped me was nice that’s about it. Waited for dr Yu Fei Wu too long, finally when she decided to show up she rushed into the visit I really had no time to ask any questions.
The second visit was due to my son having a rash on the side of his face again dr Yu Fei Wu checked him out said it was baby acne and prescribed hydrocortisone. Another rushed visit, after leaving to the pharmacy to pick up the ointment I noticed dr Jana Wells had signed the prescription… I was furious here I am the whole time thinking I’m seeing Dr. Wu when in fact at both visits Dr. Wells was the doctor my son was seeing. The girls at the front desk told me I was scheduled with the wrong doctor… So unprofessional!!!
At my third visit I had to return because «Dr wells» told me to return if Rasheed continued. At this third visit I was given an appointment with Dr.McCray. I waited for almost an hour until I finally went in, waited another 20 min in the room. The Dr came in and again just rushed into things, never really checked my son just told me to use more hydrating lotion.
At this last visit I took my son in because he was having symptoms of a cold. The front desk scheduled my appointment at 1:15, I showed up at 1:00 I noticed a sign on the door that they were out to lunch until 1:30!!! What the heck again these girls scheduling appointments need to seriously watch what they are doing. So I wait finally the girl at the front desk calls me to only tell me they messed up and my appointment is at 2:10, we finally go in to the room and wait 45 min for the Dr. This whole time my baby is crying frantically and no one bothers to come in to see what’s wrong. Finally Dr. Wells comes in checks him out super fast with no care, starts to write a prescription. So I hear her say «there is something wrong with his ear, but I’m not going to worry about that» at the same time she asked me for the amount of Tylenol. Later that day I told my mom that she had said that right away she told me to make an appointment with the pediatricians at PIH.
I made an appointment to see dr nashed! Omg totally loved it there! She right away told me that my son had an ear infection! Then he told me he had eczema, which was the rash he initially had that dr wells said was baby acne. Dr nashed took his time with him actually played with him answered all my questions! I should have gone to them first,
I also found out that those drs working at Whittier pediatrics are training doctors! Dr wells and Dr wu train the rest of the physicians. Sorry but my son is not anyone’s guinea pig!!!
So with all that said I will never go back to them, nor will I ever recommend them to anyone. I also suggest that if u currently see these doctors, change to PIH you will love it there.
If u ask me Whittier pediatrics is very unprofessional and don’t care about their patients!!!

DIRTY! A McDonald’s bathroom is cleaner than their exam rooms! Wish I would have taken pictures but I was so disgusted I just wanted to get out of there.
Makes me wish they inspected and graded doctor’s offices the same way they do restaurants. This place would have been given an «F» and shut down immediately!

I’ve been going to this pediactric office for 4 years. And as time has gone by it’s hard to ignore how unorganized they really are. I get bills from them from 1 yr ago and they claim of failure to pay office visit, i look at my bank account and there is the charge. My only mistake has been paying them cash. You ask to speak to the office manager Janet and she also fails to return any calls. You then speak to Janette @ their billing department and get nowhere. They want you to call your insurance and do their job for them. And as always the compant they hire to bill for them billed the insurance wrong. The reason i stay is because Dr Wu is a good doctor and no other reason. If you ever plan to take your children here NEVER throw away your receipts. Keep them for upto 2 yrs cause you will be billed.