Cybertron PC

POSITIVES — perfect customer service, prices that beat all other companies with decent customer service, you decide what components to include in your pc
NEGATIVES — not a few minutes down the highway in Los Angeles like a few of their competitors
The gaming pc I ordered did not ship on its estimated shipping date (probably due to the unusual configuration I requested). This gave me an excuse to call customer service to check status. I talked to two different customer service reps on different days. Both were intelligent, polite and very helpful. The second promised to call back, and did after a 20 minute trip to the warehouse to find my pc. Although the total order-​to-​shipping time was only 3 weeks (much less than horror stories I’ve read about at other companies), the customer service reps were so apologetic that I felt bad for them.
I checked the prices at Cybertron against some competitors. For the same hardware, the prices at competitor websites were a few hundred dollars more than the $ 2400 I spent at Cybertron. Only a couple of Los Angeles competitors were a tiny bit cheaper on the initial purchase in March, but in April Cybertron lowered their price to match those competitors. Plus, these two other companies have bad reputations in terms of quality and customer service.
Another great advantage with Cybertron is that you control what parts you get. On the Cybertron website, I could pick, for example, a specific power supply as ‘Commander III 800 800W ATX 80PLUS GOLD PSU’. On the Alienware website, I could not pick specific parts. Out of curiosity, I contacted an Alienware service rep who said I could pick a specific power supply, but only as ‘Alienware™ 850 Watt Multi-​GPU Approved Power Supply’. Without specifics, I would translate that to ‘whatever substandard or unwanted parts we have laying around’.
Of course, the Cybertron computer worked great from day one. It runs Windows and Linux, games at 4K, and looks like it will last forever.