Royal Heirs Pet Spa

The groomer from Royal Heirs accidentally cut my dog and he was bloody from the stitches that came apart when I picked him up. They didn’t noticed that his stitches came apart. It was about less than a 2 inch cut near his hip. When the groomer realize that he accidentally cut him, they took him to the vet. I am giving Royal Heirs a zero star for cutting my dog. I never ever had my dog got a huge cut like that from a groomer before. They said my dog was really matted. I didn’t think he was that matted because I cut some of the matting out myself before I took him to them. Sometimes I groom my dog myself but I was going to a wedding with my dog and I wanted him to look handsome so I decided to get him a professional cut instead. The haircut that I give to my dog is not as nice as the groomers do it. No matter how matted a dog is, a groomer’s job is to groom them without wounding them. I took my dog to other groomers before when he was matted but none of the groomers ever cut his flesh like that before. Yes, he had small nicks and cuts before but not as bad as what Royal Heirs did to him. This was my first time at Royal Heirs Pet Spa. Even though I give them a 0 star for accidentally cutting my dog’s skin, I have to give them a 5 star for taking care of the wound. They paid for all the medical bills and they apologized for it. I didn’t have to pay for anything. My dog had to get a bunch of stitches and he got a fever from the open stitches. The vet forgot to give him a cone so my dog licked his wound until it came apart. My dog was burning up and luckily the groomer gave me medicine that the vet gave them to give to me to helped with the fever. It was a nightmare and it was a really awful experience. I never want to go through this again. His cut is fully heal now and there’s actually no scar. I am amazed. Even though I am upset about the experience but I have to give credit to Royal Heirs for taking care of everything. I wished it worked out because they gave my dog a beautiful haircut that I really love. I guess I am one of the very unfortunate few customers that they accidentally messed up on. If you take your dog here, u can be rest assured that they are well taken care of if something happens to them. They are honest and didn’t deny their mistake. They did everything possible to make it right again and repeatedly apologized.

What attracted me to this place is their mission to treat you and your pets like royalty. I looked at their website and thought it would be the greatest place for my dog’s grooming needs! So, I scheduled and got right in for the following day. I noticed when I dropped my dog off, they took him to the back to wait his turn. In which he was in a crate. Then, when it came to pick up the little fella 4 hours later, I expected him to be in the play area in which their website states having «fluffy pillows and plenty of toys, as well as a flat screen television playing movies for your dog to watch while he or she waits for you.» Nope! He was no where to be seen! The front desk woman walked to the back and brought him out. My dog is the gentlest and friendliest dog you’ll ever meet and the lady even stated, «He’s so sweet.» I gave the front desk lady tip to give to the groomer. She handed it to her and never heard a thank you. Left me with a bad taste in my mouth. I was a new customer and most likely will not come back. They were higher priced and although I don’t mind spending more for great service. It’s not worth it here!!!

My dogs and I love Royal Heirs! Before switching to them, I truly believed dog grooming establishments just had to be grimy and stinky. But RHPS is so posh and clean! The floors always shine and miraculously it never has that «wet dog» smell. It’s almost nicer than my own hair salon! ;)
When I used to go pick my dogs up from the old grooming shop, I could hear them barking and throwing a fit in the back room. But when I go get them from Royal Heirs, I always find them resting comfortably on the fluffy pillows in the open, airy pens located in the lobby. Such a drastic difference!
With the impressive nature of this grooming salon you would think the prices would be jacked up and outrageous. But actually it’s comparable to everywhere else I’ve been (even cheaper than some)!
I recommend Royal Heirs to every dog lover I know and none of them have ever been disappointed. :)

I don’t really want to review this business. I don’t want them to become so inundated with customers that I can’t get my dogs in for grooming! Selfish, I know, so here I am writing the review anyway. I have a Maltese and Yorkie. The maltese is pretty hard for me to groom myself because her hair is cottony, so I thought I would try this new place out. We hadn’t been to a professional groomer in over a year because of an incident where her last groomer cut and injured her and didn’t even tell me. I bought grooming shears, clippers, etc and started doing it on my own. I decided that I was doing better than any groomer I had taken them to before so I just never bothered going to a professional, until I heard about this new place. I digress.
Royal Heirs is the best groomer I have ever done business with. Period. When I picked my maltese up, she was HAPPY at the groomers for the first time EVER. When she liked the groomer, I figured she must have had a really good time! I couldn’t believe the difference in her attitude, she really loves these people. Not only that, she looked AMAZING! They did just a brilliant job. They did a full groom, nails, glands, *everything* and for less than I have paid at the last few places we’ve been. Including the place that injured her! I cannot say enough good things about this place. We will not be going anywhere else.