The Travel Junkie, LLC

Booked a vacation for a friends wedding in Mexico. We purchased the insurance since you never know what will happen in the span of a year. We ended up moving out of state so we needed to change our reservations (flight from a different city and needed to shorten our stay). The travel agent we used was Becca D. I tried to get ahold of her for well over a week before I was able to get ahold of her. I called a few times a day and left several messages. Once I finally got ahold of her and explained my situation she told me it was no problem and she would make the changes. The next day she called back to say that the resort was booked full (which it wasn’t before because I had been checking on rates daily) so we would not be able to change our reservations, which made no sense to me since we already had our room booked and made our insurance a useless waste of money. After going back and forth for several days we decided to cancel our trip. She said it would take 14 – 21 days to get our money refunded. After the 21 days I sent her an email letting her know I hadn’t received it yet. She emailed back saying 14 – 21 business days, not calendar days. Fine, I understand, but that should have been clarified. So at 21 business days email her again. She says to wait a couple of days and then she would call and check on it. So after a couple of days I still don’t have it, so she calls. She messed something up when she was doing the refund and said it was going to take another week. We finally received our refund well after a month later. I will not be using them in the future. It’s not worth the headache and we missed out on our friends wedding and lost over $ 200 that we paid for useless insurance.
She did try to give us other options which included stating at a different resort over 20 mins away and after talking to the resort, they agreed to let us shorten our stay for several hundred extra dollars… No actual solution.

I was planning a family vacation this past summer for the Fall. Things worked out very well for me. The vacation was to Disney World, The Travel Junkie got me a package that included everything that I was looking for.
As we got closer to our vacation date, Disney offered some promotion for a free dining plan (I had already paid for this). They were able to offer us an upgraded room for the same cost.
Most of my vacations are less extravagant, but I really enjoyed having everything covered and having someone to call if something went wrong.

When it comes to planning a trip (be it for business or pleasure), Is there anyone who is more fun to work with than Jay & Becca Dill? I doubt it! They have an enthusiasm for travel that’s infectious and it rests on a foundation of outstanding customer service.