Corona-Temecula Orthopedic Associates

Less than a month after my surgery I was having pain, called the office and was told the soonest they could see me was in a month! The pain got worse and then was unable to move my wrist which then required another surgery. If the office staff would have listened to me, I feel like that could have been avoided. I was also told they will no longer write pain medication bc I should not be in as much pain as I am in. It amazes me how a patient who just had manipulation surgery a week ago should not be «in pain». I think the staff is rude. They need to learn compassion. Definitely going to voice my opinion to my insurance company. I do not recommend this facility to anyone.

My first visit to this office took place on 8÷17÷2015 after I had a fall which fractured my wrist. I was referred to them after visiting the sports clinic in Temecula for a cast and decided I needed a surgeon because of the severity of the injury. I am going to try and be as fair as possible because I don’t like to go around just bad mouthing people who don’t deserve it, and that is why I gave 2.5 stars, I couldn’t get the half in there, but that’s what I meant. Here is Why:
1. The Doctor «Christopher B. Alexander was professional, informative and seemed to know a bit more than the other guy who said I needed surgery instead of cast, which cost me 2 doctor’s visit’s without insurance ($ 215 between the two).
2. The receptionist on 9÷9÷2015 was nice, but didn’t quiet understand the billing, so she NICELY referred me to their billing lady, who kindly went through and explained what I was billed for. On this day 9÷9÷2015 my cast was to be removed, but I didn’t feel comfortable with that because of the intense pain I was still feeling, so I was rescheduled, for 9÷24÷2015 (because the doctor had surgery) then again to 9÷28÷2015.
After leaving the doctor’s office on 9÷9÷2015 I went to pick up my mail. There was a bill in there from imaging for $ 48. I figured this was a part of the billing the Lady had just explained to me; One portion of the $ 69 was for casting materials, and the other portion was for Imaging. Got that! So, I immediately sent a check in the mail to cover the $ 48.00, and thought I’ll just pay the remaining $ 21 or 22 when I show up for my appointment the next time because it was not included in the bill. But when I get there, the VERY MEAN, ARROGANT, DEFENSIVE, ARGUMENTATIVE AND AGGRESSIVE get this… RECEPTIONIST (WOW RECEPTIONIST!) wanted a fight. Here is how it went.
She asked, «are you checking in?» I said, «yes.» She went to her computer for my name, never looking up at me, never smiling, never courteous and just started spewing out numbers. The number $ 69 or $ 68 came up, and I just wanted to mention that a portion of that had already been paid, because I sent a check. She lost it… In very arrogant, nasty tone’s these are the statement I got out of her mouth:
1. Didn’t I explain that to you the last time
2. Your check was probably returned
3. I’m not your…(she caught herself from violating me again)
4. Then she left her chair very harshly to go get billing lady
5. Then returned with and even bigger attitude
Note: I begged them to check their camera’s because you’d have to see it to believe it. Sh was so out of line, all because I wanted explanation of the $ 69, which a portion of, in my mind was paid.
After mouthing off, she decided to go and get the same billing lady from before. Now mind you, she was not the same NICE receptionist that explained before, even though she was there at the other end, it was another receptionist who was not there yesterday to go and get billing lady the first time. Also, when I was sat in the other office right next to reception desk waiting on the billing lady, I heard her trying to explain what she felt happen to another the lady (the same lady who ended up cutting the cast of my arm) her end of the story. While this is happening the billing lady entered.
As I begin explaining to her what had just taken place, the RECEPTIONIST, came into the room while I was explaining to NOT ONLY CONFRONT ME AND TRY TO CALL ME A LIE, but get up in my face and face down that she never said I had bounce a check (like, returned check and bouncing a check has a different meaning). Ok, so the billing lady was explaining the billing to me that I had already understood from our last conversation, even recognizing that I have every right to question my bill, especially since I new I had already paid. I didn’t need that one explained, I needed explanation for the bill that was $ 69.00 and it wasn’t even on the paper’s.
I gave her my insurance information, and was so fed up after getting my cast off, I gave her two more checks just to get one for $ 68 and one for $ 35.00. I could not believe what I had just encountered, I mean, since when do a receptionist get to talk to and treat people as if they have no right to a question. So, again. I will not go back their for my follow up. I don’t hav HMO anymore, now have a PPO and will goto S.D., L.A. or anywhere for a follow-​up but there.
Let me say this again, the Doctor he was ok… Everything I needed was taken care of. I’m not sure if I’m cured because even though the cast is off my arm still hurts, but is slightly mobile so he get’s his points. But the staff, or at least that lady that works at front (NO NAME TAGS IS BAD)…She needs to work in the basement and not the front desk. But she also might have some sort of Clout (boyfriend, girlfriend or family member at the office) for them to allow her to behave in that manner and get away with it. Because if it was my office, she would have been reprimanded immediately.

First off would like to say if it weren’t for the amazing history I’ve had with the doctors here I would NOT go here. Perfect example of an office with TOO MANY PATIENTS. this whole company merge to Corona Orthopedic has been horrible for these people. 30 min. call wait times EVERY time you call. When u finally get on the phone with a receptionist they are anything but peachy. Absolutely rude. All of them. AND there benefits are messed up only to benefit THEM. my Gold PPO has a $ 50 copay each visit??? Oh and soonest appointments are over a month away! AND my X-​ray/​MRI have minimal coverage with this caddie call of a doctors office. TIP: DONT GO HERE. For them: STOP TAKING NEW PATIENTS/​answer your damn phone!!!

If I could put a half a star I would. This place is a joke. They only want the insurance’s money and do not act in the best interest of their patient. My husband had knee surgery by Dr. Rouhe and it was worse afterwards than it was before the surgery. After two years of constant pain he went back to our primary who ordered an MRI. Come to find out Dr. Rouhe stapled the bone and left it in his knee, which was causing him pain.
He has since gone to a completely different Orthopedic office and was told that he has to have the surgery redone as it was not done correclty the first time.
I highly recommend NOT using this facility. I have had to use them as well as my son and although we didn’t need surgery (thank god) our experience was horrible! The Dr. s treated us as though we were wasting their time and the office staff in Murrieta was RUDE!

5 star for Dr. Alexander, 1 star for the office. If you want to waste 4 hours of your day, this is the place to be. Never on time (usually 2+ hours waiting after scheduled appointment time) and the front/​back Office admin assistants are probably the most rude and incompetent people I’ve come across in a medical office.
Dr. Alexander is the best – without question. I think he made a huge mistake joining this office. I’ve just watched 3 of his appointments walk out the door. Imagine what other days are like.

Again waiting over an hour after scheduled apt. I do not recommend you come here if you value your time, because they sure don’t!

This is the review of the office at Loma Linda murrieta office. I had made an appointment for my boyfriend for a pretty serious knee injury two weeks before thanksgiving. They gave me the first available appointment which was 4 days later on a monday morning. What a relief it was to find a quick doctor appointment after my boyfriend had been putting it off for a few weeks. The morning of the appointment we were a few minutes away when we got the call 5 minutes before the appointment time saying there was an emergency surgery and our appointment was cancelled. Mind you my boyfriend has a well paying job with a busy construction company and had to take the day off work for the appointment after repeated requests from his employer to cancel the appointment because he was needed at work. He refused because he was in such a great amount of pain and it was his only doctor appointment for the entire year. I called back when we got home and asked why we weren’t rescheduled instead? The nurse said because we were scheduled with that doctor. I said we didn’t pick that doctor you just gave us the first available and this was our first time. She told me the next available was the not until December and I told her what kind of money my boyfriend was missing because of his absence at work that day. I told her we needed to see a doctor that day or Friday (black Friday) and she said to me, obviously we don’t work on Friday so that’s not going to work. She was condesending, rude and disrespectful. She told me we’d be getting a call back later that day to get an appointment that day with a PA. No call was ever made. We went to the second appointment last week and we’re told my boyfriend needed an MRI and we’d be getting a call back later that day to see if the insurance would approve it and schedule an appointment. The thing is, he has a great PPO and doesn’t need to have a referral for anything. It’s been a week since the appointment and no call back. This is horrible customer service. What type of compassion do you have for your patients if you can’t even see them or communicate with them in a timely matter? Don’t work in the health care business if you don’t care to help people in pain.

My appt was at 9:10, I was asked to check in at 8:50 which I did and it’s now 10am and I’m still not seem. I asked the girl at the front desk what the hold up was and she said that there were 2 patients ahead of me. It’s 10 am and there are 2 patients ahead of me!!! What’s the point of making an appt if there’s over an hour wait? Horrible customer service if you ask me.

Dr. Martin is the best. He mainly is in the office located in Corona. I got in a very bad Offroad accident which snapped my wrist and i had to get a metal plate and screws put in. He originally does back surgery but the Emergency room at the Rancho hospital in Murrieta called for him and requested that he does my surgery. etc. I had him from day 1. He is very friendly, knowledgeable and is the best Orthopedics doctor ever!!!