Fitness 19

The sign up had a few errors, but I don’t mid since the customer service was superb. I truly enjoy going to this gym. Although it is small (which to me is a highlight), I truly appreciate the employees knowing me by face and name. They are very personable. What is the winning point overall is, my girls enjoying the play room and me being able to feel comfortable that my children are in a safe/​secure environment while I exercise.

This gym has a poor management, communication, and customer service! I was awarded a free 3 month membership to any 1 of the 4 local Fitness 19s in our area. It had expeired, but I called both Wildomar and Temecula to see if they would still accepti it! Both locations said, «Absolutely! Come in, we’ll take care of you!» I went to Temecula and they showed me around. Great friendly employees. The next day I went to Wildomar, and the Manager TURNED ME DOWN! (Even though on the phone said, «No problem at all!») Next day, I called Temecula and told the Manager, «I’m coming in! Wildomar decided not to honor my pass!» the manager said, «That’s not right! Let me take care of it and I’ll call you back.» He called back an hour later and said, «Okay, you’re all set! Go back tomorrow and speak to him again and he’ll set you up!» So next day I went back in to Wildomar and the Manager was busy, so he had an associate sit down and sign me up. She tried to sign me up for 2 months instead of 3 and would ONLY allow me to go 3 days a week, either Mon/​Wed/​Fri or Tues/​Thur/​Sat. .I told her it wasn’t right and that my pass is 3 months, not 2. and it also has no restrictions! She then came off as very rude, gave some attitude, and then refused to let me speak to the Manager. AGAIN, next day, I called back and spoke to Manager. He apologized and asked me to come in, so he can finally take care of me. I went in and he looked at my pass and said, «Oh, this expired!» I said.“Yes. it did!!! (You knew that!)” He then told me, «There’s no way, I can accept this!» He then, offered me a «discount» for a new membership for $ 9/​mo (WHICH IS THE NORMAL RATE THEY OFFER!!!) and again. only 3 days/​wk. I was so upset! I wasted my time and gas 3 times going back there because they said, «Yes, no problem. We’ll take care of you!» I then called the Temecula Manager back and they apologized for what Wildomar put through and welcomed me with open arms, no problems whatsoever!

I LOVE this gym! I come every morning and Heather is just WONDERFUL! Super friendly and just always willing to help everyone with a smile on her face!!! I have been coming here for a about a year now and I would recommend this little gym to anyone in the area! Clean and friendly staff! My daughter loves the Kid’s Club too!

My experience with this gym started off well but once I signed up it was all downhill from there.
I initially walked in for get a quote on signing up for two adults and the kids center for my son. I was given a great quote that waived the signup fees and the firsts months payment and the membership would allow us to attend any Fitness19. I didn’t signup because I wanted my husband to view the facility first.
We returned ready to signup, only to be told that we would not be getting the same deal because they didn’t realize they were offering me 8 free personal training sessions. I had no other option but to be locked into one location. Next, they offered to split up my startup fees into payments. My first payment would be charged to my account in 7 day, then another payment in 2 weeks and my last payment in another 2 weeks. But things didn’t go as promised. I was charged all three payments in 2 days. I called the facility to inform them and I was told that I would be issued a check for the two payments, which I could pick up in person in two days. I called two days later to make sure the check would be there and I was told that accounting didn’t sign the check and it would be another day. I gave them another day and called, only to find out that my check had been mailed out and now would have to wait another 2 – 3 days.
They did not care or offer any type of compensation for all the inconveniences they caused me which included overdraft fee that they didn’t care about either. The guy who helped me tried to make me feel better by telling me that normally they don’t issues checks until 7 – 10 days after the problem has been brought to their attention. But if you can count, you would realize that the whole matter still took me 7 days because someone decided to mail out the check that I was told was waiting for me at the front desk in front of the assistant manager. INCOMPETENT staff and management.
Lastly, the kid center hours are horrible. It is closed on Sundays and closes early on Saturdays. Those are the days that working parents need the center the most.
I have never had such a bad experience with a gym ever. But it is the only affordable and decent gym near Lake Elsinore and that is why I’m staying with them but I will NOT recommend them, at least not the location in Wildomar. The location is small (but reasonable) but doesn’t even have a proper stretching station/​area.

Really love this gym! I use to have LA Fitness but they where always rude and would look at you badly if you weren’t a body builder or a size 0 model. The staff is always friendly. Alyssa the personal trainer is amazing! she doesn’t look at you at a lower level. She motivates and encourages you to do your best. The only thing I wish they had, was a pool. It would help me and other people who have a hard time moving muscles from personal injuries.

Customer service was horrible, gym was crap. I came in to fitness 19 to try it out for the first time and was told I could work out for free but I had to pay $ 3 for child care. I didn’t bring my wallet because I have never been charged to try a new gym, and I’ve had it stollen from my car before in golds parking lot. She said she’d ask the manager and then (not at all exaggerating) 10 MINUTES LATER, came back and said that the child care was separate from the gym and I had to pay. So, you mean to tell me that the 16 year old in the carpeted closet with no windows is some kind of an entrepreneur? I know it’s not a lot of money but it’s a huge annoyance. I left and I’m now going for a run instead. You really get what you pay for.

BEWARE!!! This gym will steal your money even after you cancel your membership!
Since the company I work for is providing us with 24hr fitness membership, I had to cancel our membership to Fitness 19. I think I went to hell and back trying to cancel this. Not only that they are charging me for 1 extra month, but they never stopped taking my money out of my account. I finally have to tell my bank to block them.
If you’re trying to cancel your membership, you have to give them 30 day notice. Even though the paperwork states that «your membership will be cancelled within 30 days» they will keep taking your money for as long as you allow them. Their interpretation of «within 30 days» is not the same as my understanding. At the same time you’re not allowed to use their facility because according to their system, you had cancelled your membership. What a frustrating ordeal. So if you’re thinking of joining Fitness 19, please rethink if you want to go through what I had and other reviewers went through.

Nice clean gym with lots of equipment to use. They have a great staff, they are approachable, friendly and helpful. Thanks to the manager Brian for going above and beyond to help me get my whole family signed up at a great price!!!

I recently joined the gym and have been going for a few weeks now. The staff has always been friendly and available. Brian has done a terrific job making it a friendly environment to go into. I always see the staff going around making sure everything is clean and the machines are wiped down. I’ve been doing training with Alyssa and she has been wonderful, as well. I also like that it’s not too crowded.

Decent enough gym but lacks sauna, steam room, pool, significant amount of free weights. Does not offer classes or have enough floor space to have them anyway. Has plenty of treadmills, steppers, elipticals, etc.
The real appeal to this gym is the very low price. Unfortunately, I have learned over time that their business model is like a cellphone company. There is a buy-​in to lock in a rate, there is an enrollment fee, your low monthly fee AND an annual fee for EACH gym-​member in your family.
The staff are nice enough but only borderline competent at explaining fees and charges.
Luckily there is no contract or penalty for leaving so that’s what I will be doing very soon. Maybe to LA fitness.

Tried to cancel with them according to their terms…3 times.

Since the TV’s are too close to treadmills to watch and I use them for extended periods of time, I would really appreciate it if the gym would upgrade there IP speed. I need to use my ipad/​Kindle for lengthy workouts and that is difficult when I frequently can’t connect.
P. S. Where oh where did Brent and Marcus go? The replacement staff is okay, but nobody was more customer connected than these two…:(

Friendly staff, clean, plenty of equipment and never overly busy. I am always able to get on the treadmill or use the weights. Good price monthly and the location is easy to find with ample parking. Great gym in Wildomar!

I was excited to finally join a gym, this one is very close to my house, clean, and staff is very friendly. Machines are modern, not squeaky and well maintained. My ONLY complaint is that all of the treadmills are pushed up against the windows facing the wall of the building next door. Not even a view of the parking lot, nope… a building wall. And if you like to tune out to the TV, good luck. The treadmills are so close to the wall that in order to see the screen of the wall mounted TV you literally have to look almost straight up while running, extremely uncomfortable and damaging for your neck. I lost my balance a few times before I gave up. I like to run and walk on the treadmill, so it really is a bummer. It would be nice if management would relocate a few treadmills within the multiple rows of other cardio equipment that have the ergonomic view of the TV’s and view of the gym itself, not just the wall outside.

I came to this gym recently looking for a no-​frills, short term place to work out. My husband is deployed and I needed a gym with childcare, machines I like, no contract and no bullshit. So far, so good. They also had an excellent personal training deal going on so I bought some sessions and so far, they’ve been excellent. I’ll honestly be a little sad when I have to move back to San Diego and do the gym thing down there!

Been working out here for years, just gets very crowded and stuffy sometimes. Also they inforce zero rules as far as no gym bags all over the floor, I’ve seen people working out barefoot and in socks, and just letting their kids run wild instead of not bringing them or using the kids room. The women’s bathroom is always filthy. Not an intimidating atmosphere, friendly staff.

I love this gym… The people that work there are great, friendly… They keep it very clean, its always smells good and the A/​C is always on…=)

I joined Fitness 19 in 2009. The minimalist approach is what attracted me, as well as the low monthly dues. It has all I need for my workouts and I appreciate that there are no showers or other features that the bigger facilities have. They recently expanded the Wildomar location so there is more room, which is good, because it can sometimes get a little crowded when the high school kids come in. Even then, I can still get a pretty good workout in and be on my way. They keep the place clean and the equipment is pretty well maintained. The staff there has always been friendly with me (Brent and Marcus especially).
Some reviews state that they had issues with cancelling memberships. I met no such difficulty. I had to cancel the memberships for my kids because they weren’t going, and they cancelled without any hassle.
This location is the reason why I haven’t tried building up a gym at home. I mean really, why go through all that when you can come here for $ 14 a month!

I’ve been a member of this gym since it first opened. The manager and his staff are friendly and helpful. The original owner didn’t put money back into the gym, but the new owner did and wow! Yes, it’s not a huge gym, but it meets my needs.
Get in, workout and get on with your life. It’s that simple. :)

I just signed up 2 weeks ago originally for the one in Menifee, although its still under construction so I’m temporarily going to the one off Clinton Keith, it’s fairly new great atmosphere and friendly vibe, all equipment is clean and in great condition the only thing missing is the showers I always try to workout before work