Hilton Garden Inn

Quiet and convenient, the HGI is a solid brand for Hilton. Clean, comfortable room with the usual features. Friendly staff. Plenty of parking. Convenient location. Wifi worked well.
No complaints, other than they kept taking my towel that was hung over the shower curtain rail and washing it instead of leaving it. «Green», eh?

We’re at this hotel for a wedding– based off the Hilton name we didn’t think we’d have anything to worry about. Wrong.
The bathroom. Oh boy. There is a patch of mold growing on the ceiling. Some of the towels had what I’m assuming was blood on them. The floor tile was cracked, and the bathroom had a random vent in there with no switch to turn it on.
In the room itself there is a cabinet that holds the Keurig and microwave. The drawers are broken.
The thermostat came off the wall with one touch. I thought maybe we got a bad room but my cousin’s room is in as much disrepair.
The pool is small, and the hot tub is broken.
I wouldn’t care as much if this was a cheap room– it’s not. This is a $ 150 a night hotel. Based on the quality of the room I can only guess the reason they get away with the price is because it’s down the street from the casino.
This place is dirty and falling apart. Save your money.

My husband, 7 year old, 14 year old, and I stayed here August 1, 2015 because we were attending a family members Quinceañera that night and didn’t want to stay with family. Oh my word anyone that knows me knows I love Walmart, dollar tree and other stores where I can get a bargain. The hotel itself was okay. The location was excellent. Walmart, Chuck E Cheese, restaurants… all basically next door to this hotel walking distance. Woohoo. Since we only stayed one night the only thing I can tell you about this hotel is that it’s a little expensive per night stay, it’s clean, the elevator takes long, weddings are held in the catering hall within the hotel, there’s a nice size pool and small gym within the hotel, breakfast isn’t included boo, and the staff were all very nice and presentable. Back to Walmart– my daughter and I took the liberty of shopping for bathing suits at 7am while my husband and son slept. Btw checkout time is awesome. I believe it was about 12 in the afternoon. A++ for that.

I have to downgrade them. While the staff was still very friendly and the rooms are clean, beds are terrible. They are using the air mattress beds — I think it’s suppose to the good thing so we can adjust them. The problem is that several of couldn’t figure out what was wrong — it turns out that they leak. So you go to bed thinking all is good and then wake up in the middle of the night sunk into a valley. It didn’t matter if you cranked the bed all the way to max firm, it still slowly deflated. Need to go to the standard Hampton Inn mattress.

I stay at a lot of Hilton Garden Inns during my travels. They typically are consistently clean, modern, and well maintained.
I checked in on a Saturday evening. When I got to my room, the heat was cranked in my room — so hight that it felt like a sauna. I went to turn the heat off and get some cooler air going — and was dismayed when I discovered that the HVAC controls are the older, analog, slider controls — which basically means you have no actual idea what the temperature is set to.
I could never get the room to cool off — I set the HVAC controls to «cool» — but no cool/​cold air ever came out. It simply blew warm air all night. And it was loud. As a result I did not sleep very well.
Interestingly enough, the downstairs lobby area has modern, digital thermostats mounted on the walls.
The HD TV in my room had some of the poorest speakers I’ve come across in a TV in a hotel. I had to crank the volume on the TV almost all the way to max to hear it.
I visited the bar in the evening to grab a drink. First I had a local Pale Ale. I asked the lady manning the bar if I could have a chilled pint glass for my Ale. I was informed that they do not chill their pint glasses.
I then ordered a Bloody Mary. I tasted it and it had no flavor. She asked me how it was and I told her it was not very good. I stated it tasted like it was made with straight tomato juice — not a Bloody Mary mix. She stated it was and asked me if I wanted one made with the Bloody Mary mix. Which I said «yes.» I don’t get it — why would you make me a Bloody Mary with tomato juice when you knew you had Bloody Mary Mix?
She then gave me the second attempt at a Bloody Mary. I asked where the olives, celery stalk, and lime wedge were. She went and checked, they had no olives, and no celery. Very basic bar stock items. I did get a lime wedge. I added some black pepper to try and make it better. At least this one tasted more like a Bloody Mary should.
While I was sitting at the bar, I had them set the TV channel to ESPN so I could watch The Iron Bowl: Alabama vs. Auburn. Turns out the TV in the bar is the same model as in the rooms. Very hard to hear — I had to request they crank the volume way up. They really need to add some external wall mounted speakers in the bar area connected to the TV.
I would not stay here again. There has to be some more modern hotel facilities in Wilkes Barr — might have to try the Courtyard or Hampton Inn and see how they fare.

Very clean. Great place to stay for a wedding party. They were super accommodating for our wedding guests and us. Gave out our gift bags without being prompted by guests. Next door to walmart and FedEx, and short drive to so many stores which was perfect for us as we completed last minute printing and purchases for the wedding. Also had a free shuttle for guests anywhere within 5 mins. provided free wedding shuttle and complimentary bride/​groom room since we booked 15 rooms. Would highly recommend especially for those planning a wedding.

I liked this HGI. Rooms are big and clean. Staff is friendly. Close to shopping.

… Stayed two nights. The beds were very comfortable. They had good cable channels including showtime but there’s absolutely no Spanish channels. Most of you won’t care about this but having Spanish parents. Those channels would have been handy at night. The staff was okay. Not too nice. At times I thought they were grumpy. The pool was very small (up to 4 ft). &+ it fits 25. I don’t know how but it said it does. The pool closes at 10 ‘supposedly’ I saw people swimming in there at 1am. On the other hand, The fitness center is opened 24 hours & its well equiped. Regardless of its flaws. .. I slept well, my sheets were clean, and there was a roof over my head. That’s good enough for me.

Typical HGI. That is a fine thing. But I hate that when the heater goes on it is so loud that I have to turn the TV up to hear the TV… then the loud heater goes off and the TV is blasting… so I lower it… this goes on all night… very frustrating! Hence the reason for the 2 star.

We checked into this hotel at around 10:00 pm after driving for 12 hours straight coming home from a road trip. My girlfriend and I stayed in some pretty scummy places through out our trip and decided on this the last night that we would stay in a nicer, pricier hotel. The Hilton did not disappoint one bit. The room smelled nice when we walked in and the bedding was nicer than what we are used to at home. The only surprise for me was that the room was cheaper than some of the dives we stayed in during our trip! The Hilton gained my business for life after just this one visit.

Comfy Bed! I had a King Bed and the sheets were amazingly comfy and white.
The location was great. It was next to everything (walmart, mall, various restaurants, buffet, dollar store and much much more).
I didn’t spend much time in the hotel but for the time I was there, I had a great experience.
Note: If you have AAA, you get a discount. Not much, but every penny counts.

Not the best hotel i had. The evening staff is not friendly at all. He seems to have more important thing than caring customers. The floor is not as clean as I think, when I bare-​footed, I can feel the stickness… yuk!
The bed and pillow is nice though, very comfy.
Walking distance to Walmart, Starbucks and restaurants. There is a gym and a small pool. The pool closes at 10PM, kind of early to me.

Here are the reasons why I like staying at the Hilton Garden Inn in Wilkes-​Barre, PA:
1-​Free Shuttle to/​from the airport.
2-​Very friendly staff
3-​Clean big rooms (comes with Neutrogena products, microwave, and fridge!)
4-​Free internet
5-​Close to Starbucks, Walmart, and lots of restaurants
And here is why I don’t like staying at the Hilton:
1-​breakfast was not included (but who cares if you’ve got Starbucks across the street? If you want something more, you can go to Walmart and buy some food and make it in your room)
So overall, I would totally stay there again and recommend the Hilton Garden Inn.