Sears Optical

I give Dr Hurwitz five stars — but the people working at the counter get zero. They refused to give me my prescription until I threatened them and had another optometrists office call for it!
Dr Hurwitz is warm, thorough, and very detail-​oriented. He made sure I was dialated and did specific diagnostics in response to my concerns.
I bought a pair of glasses from Sears. Their selection is very boring, so three months later I decided to get new lenses put into old frames I liked better. those were from lenscrafters at the other end of the mall. sears refused to do the lenses, so I had to go back to lenscrafters. this is where my trouble starts.
I forgot to get a copy of my rx at my first visit, so I called for a copy & was told to come pick it up. when I got there the staff and a manager said they couldn’t find it. They didn’t even know the name of the doctor I had seen. I asked if they kept files, and they assured me that they did and I had one — so I reminded them that they are required by law to give me my prescription. I went back three times to speak with different people and managers and was finally given a BUSINESS CARD with a handwritten, completely illegible «rx» with no doctors signature. I walked this over to lenscrafters & they confirmed it was unusable and missing more than one piece of important information. Lenscrafters lab technician called Sears, and within five minutes they faxed over a legible typed version complete with signature! This was less than a half hour after I visited the office in person after trying for weeks to get my rx. why did this have to be so hard? why did they only give a legible copy at the request of another professional?
bottom line: go to Dr Hurwitz. get an exam ONLY. he is wonderful. be sure to get a copy of your prescription up front! and go get your glasses on
.