Valvoline Instant Oil Change

Let me preface this review by stating that I do not make it a point customarily to write a review unless I’ve had a horrible or outstanding experience. That said, I couldn’t help but write a review about the Valvoline in Wilkes-​Barre, PA on Spring St. For starters, the Manager Todd is a moron. He rolls into the parking lot with his dated BMW, smelling from smoke with coffee in hand. When he finally arrives at the station to work on my vehicle, he checks out for about 2 minutes to admire a motorcycle that was passing by. The other attendant tried to ask him a question, and he stated «Dude, I’m in the middle of admiring this bike… I’ll be with you in two minutes.» While waiting in my vehicle, I mentioned to him that I had a coupon (twice). He confirmed twice that he would apply the discount. Much to my displeasure, he did not apply the discount when I received the final invoice. It wasn’t until I actually arrived home when I realized the error. I contacted him and he stated that there was nothing he could do. He was not apologetic or professional to say the least. I would highly recommend that you avoid this shop and take your vehicle elsewhere for servicing.

Super helpful and not pushy. The employees were very polite and explained things to me as they went along.

Been here several times over 4 years and I never had an issue until recently. Waiting in the car for 20 minutes on a busy Saturday, I explained to my boyfriend how I actually don’t mind coming to this place and waiting because they don’t try to sell you anything, just change your oil, charge you, you leave, done. And then, we get in. They tell us we need a coolant flush because they say our coolant is «starting to tint» and it will ONLY cost us $ 110. We say no. Then, some random guy that had nothing to do with any of the work happening to our car, just randomly walked up and removed our cabin vent air filter and threw it down next to the guy ringing us up and said «show them this» and walked away. After showing us how ‘dirty’ it was (which it actually was quite clean with the exception of 1 single leaf because it was just changed less than 6 months ago). I said I didn’t care about it, and the guy actually yelled at me, seemed personally offended, and told me I should care. When I said no again, it took him 10 minutes to figure out how to put the filter back on, taking great care to leave that one single leaf exactly where it was. I liked how they never used to try to up sell, but when they actually did, the fact that they made sure to so very carefully handle the filter so that one single leaf didn’t accidentally blow off in the wind was a d*ck move. I won’t go back.

It’s a chain place.
I’ve come here for years because I have a fleet car that requires me to have oil changes here.
I do not recall seeing the same person working here ever.
Today, I’m sitting in my car while the tech is having a heck of a time putting in an air filter. For some reason he is making it harder than it is.
Next you have mgr complaining that there are only 3 guys on as the cars are stacking up for service,
My 10 minute oil change is now 20 minutes.
I have to find another place for these fleet services.