Carpet Gallery Carpet One

Carpet Gallery really let us down. We placed our $ 12,000 carpet order with them with their assurance the carpet would be delivered and installed in time to for us to move into our remodeled house on schedule two months later.
Without warning, and waiting until I called them at the last minute, they informed us the carpet would be late arriving so they couldn’t install as promised. This caused us to have to reschedule the other contractors who had work, depending on the carpeting, to finish before we could move in.
Realizing they had screwed up, they did provide a $ 1,000 pad upgrade to make up for it. I appreciate that, but it still didn’t entirely make up for delaying our move in. This caused us to not only move in a week later, but also with some work incomplete.
Once the carpet arrived, their installers did an excellent job of putting it in. So, if you don’t mind Carpet Gallery’s lackadaisical attitude toward meeting their committed schedule, or their scheduler who really didn’t seem to care whether or not they were late, you still might like dealing with them.