NYC Pet

Coordinating deliveries is impossible. They do not store credit cards, so you have to read it to them every time. Like a cable company, the service comes in a window (e.g. 10−12p). One instance they brought me the wrong food. I called to politely correct the error, and they brought the wrong food AGAIN! They refunded the error, which I very much appreciated. Yesterday I ordered again. The operator didn’t ask when I wanted the food, so they brought it whenever. Surprisingly, nobody was home to receive it. I rescheduled for 10am. No food. Called and they told me wasn’t coming until noon.
In general dealing with them on the phone is an absolute nightmare. They have very little process, imperfect information and very little follow-up.They asked me not to order delivery anymore, and to please use an online service from now on.
How’s that for customer service? In general, I will not support a business that does not care about its customers. Sorry NYC Pet – you guys just need to try harder!

Both girls at the counter were chatting away oblivious to customers coming in. When we asked for assistance, they gave us an attitude like we were disrupting a congressional hearing.
C’mon.

I keep finding cheaper prices at the little pet store up the street, which is surprising, considering that this is a chain. Also, I notice many of the items on the shelves lack price tags. That really turns me off because it comes off as nontransparent.
On the upside, the people who work have been helpful in offering me free cat food samples when I wasn’t sure what to buy.
I give it an OK rating. They have a good selection of stuff for the limited amount of space available. It’s not a suburban pet store.
People are a little too quick to dish out the 1-​star rating.

Over and over again, I have come here and they have not had my brand of dog food in stock. Well, sometimes they do and sometimes they don’t. Going here is a crap shoot that usually ends up crappy. I won’t be coming here again.

I got there at 6:30 and the clerk was already closing for the night, even though the posted hours are until 7 pm. I pleaded with the guy that I needed something urgently for my cat, and he just shrugged his shoulders and walked away. Huge middle finger to this place. Never going there again.

I had high hopes for this store when it opened– they have a wide selection of pet supplies and good prices. Turns out, it’s just another crappy chain pet supplies store. The owner and the people that work there have zero interest in their customers’ needs.
I’ve been going to this store since they opened at the beginning of the year (2014) and getting food– always the same kind, large amounts, on a regular basis. Whenever I take the last can, I ask the lady in charge of the ordering to please order more of this kind of food. I return the following week and they have not ordered the food. It usually takes 3 – 5 weeks of me pestering them before they place the order. This has happened about a half dozen times. On top of that, the lady that places the orders is a combination of apathetic and rude. She has never apologized once for the inconvenience. Some of the other people that work there are nice though!
I’m totally done with this place.