KFC

Had a horrible visit where my meal took FOREVER and my wedges we’re supposed to be brought to the table. They never brought them out and I finished my meal. Really didn’t expect to get them, but I went up to the counter to let them know I didn’t receive them. I was then told that she would get them right out to me. She then started to take orders as I stood and waited for them and eventually I just gave up and walked out.
I’m not sure why I decided to return, but I did… the service was essentially just as bad the second time. It seems as if everything is so unorganized and scattered that it takes them forever to produce the order. On top of that, the order was incorrect but I just took it rather than waiting for it to be made right. It just doesn’t seem like customer service is a priority.

Normally I wouldn’t bother reviewing a fast food chain, but this one deserves it. Do not go here if you are in a hurry. Every year or so I get stupid and try this place again. (I love the mashed potatoes). Anyways, it takes FOREEEEVER to get waited on. I’m guessing it’s been years of the same bad management, because other KFC’s don’t seem to have this problem.
When I say forever I’m talking 20 min. with just 2 couples ahead of you in line, and another 10 min. to get the food after ordering. I honestly don’t know how this abomination of the fast food industry is still open.

I have to say, the extra crispy fried chicken this KFC has in Williamsport is the best so far. I tried different KFC’s extra crispy chicken, none could compare with this one in Williamsport. That’s the reason why I always get the extra crispy. The skin is so crispy and the thickness is just perfect for crispy chicken skin lover, and when you bite into it, the crunchiness just filled up in your mouth, it just makes you want more skin. Then you bite into the meat, the meat is so tender and juicy, and just balances up the greasiness you just had from the crispy skin.
Well, anyway, that’s how good the extra crispy chicken is. But they do have crappy customer service. They are so slow, especially when you order a big bucket of extra crispy chicken. The average waiting time is at least 10 minutes and even more. They never have enough chicken on the shelf, especially when some kind of chicken is in high demand.
Here is my story from last week, it just pissed me off:
I waited almost 10 minutes. Then I heard the manager there said she was going to give my extra crispy chicken to the one customer who just ordered 14pics extra crispy dark meat feast through the drive through one minute ago and way behind me, and let me keep waiting. Hello??? Does walk-​in pay you less? Then another worker came over told me I have to wait for few minutes for my chicken. That’s enough! I told her that I have waited long enough, and where is my chicken. give me the chicken that are suppose to fill my bucket up! She said she… would check again, 1 minute later she brought my chicken out, then the 14pics guy was told that he had to wait 10 minutes for the extra crispy chicken, so he left. Ha… Can’t believe they wanted me to wait another 10 more minutes! Morons!!! Guess they treat drive through much better than walk– ins…
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Last review, I said drive through should be faster. Guess I was wrong. This KFC restaurant is just slow period!!! I went to drive through 2 times recently, the first time was Sunday lunch time, it took 40 minutes to get my order, and there were just 4 cars in front of me! Yesterday was even worse!
Last night, I went through drive through, it took 15 minutes to order my food, and I ordered two extra crispy wings meals. When I was ordering, no body told me they didn’t have enough extra cripsy wings for two meals. After another 10 minutes waiting to pick up window, they told me they only had enough wings for one meal, and asked me if I wanted to try other flavoers. WTF! Why didn’t tell me at the beginning when I was ordering, so I could decide to stay or leave. I was pissed. So I insisted I wanted extra crispy. Guess what! They told me I have to wait for another 16 minutes, and then I heard the guy called somebody to pull out some extra crispy chicken to make right away. What? Why you didn’t start to cook them after I ordered them 10 minutes ago if you didn’t have enough extra crispy wings!!! OK, I was told to pulled aside, and somebody would take them out for me. After another 20 minutes, I had to walk out my car and yelled at the people there, where was my chicken? It looked like I finally reminded them, 5 minutes later, I finally got my chicken. Totally 50 minutes waiting, I got two extra crispy wings meals!!! haha, what a joke for fast food restaurant and drive through.
This KFC restaurant has very poor management, who ran this place should be shot. I had very bad experience not just this time. You knew it. Not just waiting, messed up orders too. I gave up. I do like your extra crispy chicken, but bad customer service and long waiting, just don’t make me want to go back anymore. One Star for a horrible manage and service restaurant!