Capello Salon and Day Spa

I am actually sitting here right now waiting for my manicurist to come back. I was excited to try Capellos since I know it’s supposed to be a very nice salon. My manicure was completed and it doesn’t reach all the way down my nail– it looks like it is already a few days old and grown out. As I was adjusting my chair RIGHT after the manicure was completed I accidentally smudged one if my nails. No big deal, right? This happens and is usually a quick touch up. Well– I guess since I already paid and gave her a tip I’m no longer a priority because my manicurist is with another client and I’ve been sitting here waiting for 25 minutes already just waiting to have the polish fixed. This is the strangest manicure experience if ever had. Thinking of just taking the bottle and fixing it myself as I sit here…

This review is for a pedicure only.
Upon arrival the girl at the desk was actually really nice to me. This was a surprise as I use to be a regular here for my hair and I’m well aware of how snobbish they can appear to be at the front desk.
I was scheduled to have Emily work on my toes and provide me with what Capellos calls an «Award Winning Pedi» that’s offered for $ 50. Apparently this pedi includes a nice leg/​foot massage and a spectacular pedi/​lasting polish. I received that pedi years ago and since I was going on vacation, I figured I would treat myself. Oh the disappointment.
In speaking to Emily, I found out she’s only been working at Capellos for a month now. She’s a young girl, polite but not very talkative and to be honest, I don’t mind the silence, I’m more concerned that I get what I paid for, that didn’t happen.
So, I’m writing this review a week later, after my vacation. My pedi lasted exactly 4 days before it started to look like I needed another one. Unfortunately, for me, Emily didn’t know what she’s doing or maybe she just didn’t care. What she gave me was a basic boring pedi that even the cheap Chinese location around the corner from my home in North Buffalo could do better on a bad day. I usually pay $ 25 there and they seriously do a much better job compared to what I received last week.
I felt like Emily was afraid to touch my toes. She filed them but she didn’t cut them down with nail clippers and they really needed to be cut. She buffed them lightly but hardly at all. They weren’t even shaped right and she only put one application of the colored polish on my toes and two coats of the clear shinny polish. She also did not cut my cuticles down at all which I didn’t realize until I got home and really looked at my toes. So, my feet look terrible today, a week later and my nails are overgrown and need to be repolished. Plus, the pedi was so quick, I got a 10 second massage on each leg, if that. I’m curious how this was an «Award Winning Pedi?» I feel cheated out of my money.
After the polish was on she asked me to take a look and my big toe was shaped at an angle. I asked her to do it over again, she took that compliant like a champ and did it over no problem. I wasn’t being a meany either, it was just genuinely shaped wrong and there’s no way I would have went on vacation with it like that, I would have went crazy and been totally unhappy looking at my toe. As I write this I’m still not sure how she could look at me with a serious face and ask me if I was content with my feet?
Anyway, I’m $ 50 out with a crappy pedi and tomorrow I will go get another one at the Chinese salon around the corner. This isn’t the kind of service I expected from a salon like this. When you pay $ 50 for something you could have easily paid $ 25, you have to have some expectations. I come to these more expensive salons because I want to be treated like I matter and I want the best service provided all around period. Didn’t receive that, never coming back for a pedi again.

My mother went to have her nails done. Gel nails, French manicure. Terrible job! Her nails were not even completely covered with white tip polish! When she went back to tell them she was not happy, she got a three minute argument from the receptionist! Never going to go back & I will not be purchasing anymore gift certificates! If this is how you treat dissatisfied seniors… your not the salon for us. I don’t feel you deserve even one star!

I went here yesterday and am kind of upset with my service. This was my first time here. The people doing my nails barely talked to me so it was a little awkward. I got a mani and pedi-​regular polish no gel. All together it came to 76 $ plus tip which is a little steep I think. My nails are already chipping, my nails are not even so they’re snagging on things, needless to say I probably will not be back.

I like this place just fine. It is helpful that I know what I want, but I think the main reason my experience with this salon has been so pleasant is that I have open and thorough communication with my stylist.
I see Gianna, and though we had a little bit of trouble reaching the perfect shade of blonde, I still say that she does a really great job for her price point. She’s so very personable, ad it’s not super hard to get an appointment last minute.

This review is for solely for the make-​up experience, since that is the only service experienced this day. If you are in the market for professional application of make-​up by a true make-​up artist, trust me, no need to look further.
First, it was our daughter’s wedding day. (Background: She had an incredibly negative experience at another salon on Main Street a couple of weeks ago after having a trial application of wedding day make-​up. She reluctantly conceded she was to simply do her own make-​up for her big day, even though she was tenuous about applying it and getting the eyes «just right».) On very short notice, she bravely called Capello Salon (after reading positive online reviews) and asked for a wedding (Friday) morning make-​up appointment. No one was available, BUT the receptionist said she would contact the make-​up department manager and see if arrangements could be made. Voila!
Talk about a super professional make-​up artist! Cathy was instrumental in creating the look my daughter imagined. She is seasoned and she listened. She and the staff put us — daughter, mother and aunt — at ease. The make-​up applied gave just the natural look she’d hoped for, freckles not caked over, with a little something extra here-​and-​there that accentuated the natural bridal glow. She looked amazing! While the three of us were in Cathy’s semi-​private and personal make-​up nook, with glorious natural light flooding in, a member of the staff brought us each a glass of white wine, a lovely bonus on this special day.
The cost for the professional application of make-​up was reasonable at $ 40. The cost of products rivaled high-​end department store cosmetic prices. Feeling marvelous for this once-​in-​a-​lifetime event was priceless.
If that wasn’t enough for the three of us, Cathy had time to do her make-​up artistry magic on auntie who doesn’t ordinarily even wear make-​up. She looked stunning, and was given some pointers for DIY. Cathy then gave my looks a fabulous boost that gave me the confidence to feel as good as I can for the entire joyous occasion. We three ladies left Capello feeling like a million bucks, all thanks to Cathy and the kind staff at Capello.

First time visiting this salon. Matches my color perfectly and gave a really good cut. Would definitely come back again. Everyone was super nice and personable

The service was great, my stylist was personable and friendly, and they managed to get me in and out before a very important event. The problem i had was the application if my color. I received all over color and it was in deed all over. All over my ears, my neck, my forehead. Even w the color remover it was still stained. Ive never experienced a messier application. The cut was great. Also, the color wasnt fully rinsed out of my hair in the back leaving stains on clothes and my pillow. The experience was nice. But having to rush to clean up my forehead before my event was not in the plan. Unfortunately i wont be back.

Went for a haircut at 9am. Was taken within 5 minutes of waiting. I recommend seeing Brittany (blonde sweet lady that’s been with capello for 10 years) — she did a wonderful job on my haircut and ill definitely be coming back to her. I have long thin hair, and she made my hair have volume and texture– love it. She listened to what i wanted and gave suggestions. This chick knows what she’s doing!

Dave gave me the best cut I’ve had. I barely had to say anything, his talent allowed him to feel out my personality and style to know exactly what to do. He’s so professional and passionate about his work, if I didn’t live 300 miles away now I would be back every month!

I have been seeing Jeff Gullo at the Salon on Main St. in Williamsville for many years now. He is fabulous. First if all he listens! He gives me great advice about cuts and styles and above all is a genius with color! It is always a pleasure to come to Capello’s and see all the friendly faces!

I’ve been to Capello’s once an will never fo back. If it wasn’t for the hair style I got, I would only give this place 1 star.
Where to begin… I had an appointment at 11:00 AM on a Saturday and had to work at 3:30 so I thought it was plenty of time to get a cut and color. I was wrong.
I got there at 10:30 because I wanted to look through the magazines and find a hair color or style I liked. While I was sitting there I was told by the receptionist that I couldn’t just sit there because I was early. I asked what to do and she said «you could walk to Spot Coffee, it’s right down the street.» I was so bothered by this. I wasn’t distracting anyone, I was just looking through their magazines! Horrible customer service. And now that I think about it, I should have just left and not even gone through with the appointment.
When I finally did get a chance to come back into the waiting room, I was treated as though I should have known everything about the salon. I was told to grab a coat and sit at my stylist’s chair. Only problem is, I had no idea where the coats were and which chair was her’s. When I asked what to do, the receptionist actually rolled her eyes and took me where to go!
The rest of the appointment was mediocre. A cut, color, wash, and blow-​dry. But it took FOREVER. I went the day of the Lady Gaga concert and that was all the stylists were talking about. There was one point where my stylist was just standing at my chair talking to another stylist, not even doing any work.
After the whole thing, I ended up leaving the salon at 3:45. Not even kidding. I was there for 4 and a half hours!!! And I was late for work.
I will NEVER go back to this salon. A huge waste of my whole day. And my money.

Capello’s is an interesting place.
On one hand, I’m grateful that they got me an appointment incredibly last minute, entertaining my spontaneity and I’m also grateful that when my stylist realized that what I was requested really needed 2 appointments, he booked me quickly for a few days later and only charged me for a partial highlight instead of a full because I have relatively fine hair.
That being said, that’s where my praise ends. I felt like cattle being herded through the salon. The receptionists are kinda snotty and seem like they are looking down on you. It’s a little weird– like they are nice enough– but yet you feel uncomfortable. It’s like being the nerd at the cool kids table in high school where they say something nice but the look on their face is that of annoyance.
As for the hair cut itself, I went to a guy who again, was nice enough. Not overly friendly, didn’t ask any questions or really engage me in any personal conversation. Some people like that… I on the other hand enjoy the chit chat with my stylist so I was a little bummed. I showed him a pic of Emma Stone’s gorgeous red locks and asked for the same– and I got nothing even close. I ended up with streaky orange-​y highlights on a much darker base and was not pleased. I ended up having to go to a different Capello’s 2 days later to get it toned down because it was so bright and obviously streaky. The cut was also a bit of a mess. I wanted something that made my thinner locks look as full as they could, but instead he thinned me out more and left all the length in the back. It’s not cute. I’ve been waiting for it to grow out for about 3 months so I can get it evened out again.
Overall, disappointed. I’d find somewhere else to go and avoid the herd and disdainful looks and pain of growing your hair out for 3 months so you can just get it back to normal. Bummer.

I have been a devotee of Capello Salon for a big chunk of my life. I’m sorry the other reviewers did not have the same experience I’ve had at both Capello on Main in Williamsville and Capello on Transit in East Amherst for close to 15 years. Both salons are quite busy, but I take that as a good sign and just accept that’s how it is. I’ve NEVER left disappointed by any of the services I’ve had there, and I’ve had a lot! I think their prices are pretty comparable to other salons in the area. Trust me, I’ve tried to go other places to save a buck and let me just say you really get what you pay for.
For hair, I absolutely love Joe Frietas, the owner, at Transit location.
As far as waxing goes… I will NEVER go to anyone but Rita at Main St. Location. If anyone’s ever had a bad waxing experience, you can understand when you find the best, stick with them! She is absolutely meticulous, and I never leave red or irritated. You know she cares about what she is doing, and it shows.
I can’t say enough about Patti F, one of the receptionists at the front desk on Main St. She is such a doll! She remembered a conversation we had outside of the salon and called me to give me info.
I have nothing but love for Capello Salons!

Where to begin?! A lot of other places say how amazing Capello is, but I was seriously disappointed. It was way too hectic, no regard for the customer experience. The stylists had poor manners and were eating and yelling across the salon. It’s overpriced. And my biggest gripe is they charge extra to blow dry your hair. Seriously?!? I don’t mean some special blowout. It takes 2 secs to dry my hair and they charged me $ 27 just for the blow dry!!! Really!?! The receptionist said, well you could just leave with wet hair. What?!? Boo! What a bad experience (that being said I did actually like my cut, but what a bad customer experience.) get it together Capello.

I was a customer for 4 years & at my final appointment the girl at the front desk was extremely rude, and told me after checking in and waiting for 20 – 30 minutes that I had to reschedule due to being initially 10 minutes late (despite my calling). Frankly, the front desk is always rude there, but this day she took the cake. My poor stylist ended up calling me to ask why I canceled, I told him & he was abhorred that they were that rude to me, being a regular customer. However, he said that he wasn’t surprised.
I used to get massages and facials quarterly, so not just my hair. What a mess this place is.
Anyhow, I always found the air there to be overly pretentious, but didn’t know where else to go. Not even the best salons & spas in Manhattan are that pretentious as I grew up going to them.
You lost a long term customer due to your rude staff. Not the first time & I’m sure not the last due to your reputation.

I have been to this salon twice and I definitely love it. I had Melissa and she spent a lot of time making sure everything looked good and I even came back to get it trimmed again and she only charged me for a wash. The prices are a little high but you can tell they are all very experienced and they pay attention to you which is worth paying more.

I had been to the Capello Salon on Transit Rd a few times when I used to live in the area and didn’t even realize there are now 3 of them. My mother told me she was ready for a change and an update STAT and I was excited for a girl day at the salon so considering the best salons in Buffalo… I googled Capello’s.
I checked Unilocal and on-​line and rolled across a few reviews about Vinnie. They all said he was the best. I called right away to get a last minute appointment expecting the worst but hoping for the best and as fate or luck would have it… Vinnie was free.
I booked an appointment and we headed out to Transit Road. Getting there 15 mins early… who wants to be late for something this important… only to find out Vinnie is on Main Street. Ooohhh! No worries… he waited and had a gracious smile for us when we finally arrived. He said that happens a lot.
My mother wanted a professional opinion on what style would suit her best as well as what color to go with for her skin type. What I loved most was Vinnie’s honesty and we both sincerely trusted his opinion. He isn’t about to give a BS answer to grab your money and swish you out the door. He really wanted to make sure she was happy with what he recommended.
(PS– I’m rocking the green feather extensions thanks to his recommendations and loving them.)
Anyway… if your looking for a fabulous new do or a freshening up of an old one give Vinnie at Capello Salon a call — ON MAIN STREET :) He’s the Guy!

I love it here!
I’ve been a Capello’s customer for years (hair, nails, waxing, and other spa services), and I can’t say enough wonderful things about the professionals who work here.
I just had my hair, mani & pedi done today and as usual received several compliments from strangers as I went about my errands. One of the bank VP’s asked me what salon I go to because she’s been unhappy where she currently goes. I gave her my stylist’s name (Nicole F.), along with several others that I go to when Nicole is unavailable (Nikki B., Alicia, Ann & Dan… and of course, John.). My husband also has great cuts with John Paul, Nicole & Marina. You can’t go wrong with anyone upstairs for spa services either.
All I can say is the staff is friendly, helpful and most importantly, well trained! It’s up to you to describe your specific hair or spa needs when initially booking and again, when meeting.
Schedule a consultation if it’s before an important event like prom or a wedding but definitely try Capello Salon and Day Spa!

I love Capellos! I go here for haircuts and highlights. Compared to the Manhattan prices I’m used to, this place is extremely reasonable, but I’ve been told that for Buffalo it’s considered to be on the more expensive side, so I guess it’s all relative.
I see Nikki B. I have very thick curly hair and she always gives me beautifully layered cuts that grow out well. I have sent so many friends to her (men and women), all with different hair types, and she always does a wonderful job!